Dasher RGB Extended Mouse Pad

[Xuquanus]

Hi all. 

I recently purchased the dasher RGB extended gaming mouse pad and I am having trouble getting the software to work. When I go to open the software I get the error message Device is not detected, the key settings can not be displayed. I have tried uninstalling the driver and software and reinstalling them and this has not resolved the issue. My computer is currently running windows 8 but I also tested it on my netbook and my brothers computer which are both running Windows 10. and I get the same error message. I have contacted technical support but not heard back as of yet. I am struggling to find any fixes and trouble shooting to resolve the issue. I have also tried some other software which has not resolved the issue either. 

Any help would be appreciated. 

Thanks. 

[Tt Leochen]

Hello,

Maybe you have to change a new one, please let us know in which region you live so we can direct you to the responsible branch office.

Thank you

[hmisdouch]

Hi,  Possibly you need to change another one, if it's not too much trouble let us know in which area you live so we can guide you to the capable branch office. Thanks. snaptube vidmate word to pdf