Xuquanus 0 Report post Posted November 12, 2019 Hi all. I recently purchased the dasher RGB extended gaming mouse pad and I am having trouble getting the software to work. When I go to open the software I get the error message Device is not detected, the key settings can not be displayed. I have tried uninstalling the driver and software and reinstalling them and this has not resolved the issue. My computer is currently running windows 8 but I also tested it on my netbook and my brothers computer which are both running Windows 10. and I get the same error message. I have contacted technical support but not heard back as of yet. I am struggling to find any fixes and trouble shooting to resolve the issue. I have also tried some other software which has not resolved the issue either. Any help would be appreciated. Thanks. Quote Share this post Link to post Share on other sites
Tt Leochen 2 Report post Posted September 2 Hello, Maybe you have to change a new one, please let us know in which region you live so we can direct you to the responsible branch office. Thank you Quote Share this post Link to post Share on other sites
