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Replacement Cable for your Modular Power Supply.


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Okay, I have been trying for a week now to find a contact at Thermaltake (USA branch) to request a replacement cable for a Thermaltake Smart ProRGB 750 W Power Supply. I need the connector for the CPU plug on the motherboard with the (4+4) pins on one end and 8 pins on the other. I am in the USA. Everytime I send an email to the only contact I found(cs3@thermaltake.com.tw) for Thermaltake I get a response saying my email had been forwarded to the USA branch! It has been 5 days now and no response from anyone. I would like to think my decision to go with thermaltake all these years was the right one. But I am beginning to think otherwise!! The reason I purchased the MODULAR power supply was so that I could replace cables. Otherwise, whats the point in buying a MODULAR power supply. If someone has a contact for USA support I would much appreciate it. Thanks!

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On 11/30/2020 at 5:36 PM, Fluke300 said:

I have called Thermaltake's customer service department as well. Never received a call back and had my calls disconnected frequently as well. 
Your customer service is downright pathetic. 


On 12/23/2019 at 1:09 AM, Joshua Chang said:

Dear Atomic Pucnk

I am very sorry about what happened.

This is Joshua, I am the power PM here at the Thermaltake.

I will try to talk with our customer services department and help with your need from here

Thank you

Absolutely ridiculous customer service. This is the second thread i've seen about people complaining about not receiving a response. Consider this a third. 

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I don't know about the past but currently it seems almost impossible to purchase power cables for a Thermaltake modular psu. I have need for 2 cables to power 2 sata drives and can't find them anywhere. It's the end of 2020 Thermaltake, where are you and where is the customer service I was hoping for when I purchased your product?

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