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Thermaltake Riing Premium Fan Issues - Fans not detected in software

- - - - - Riing Premium Software

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5 replies to this topic

#1
Keyfurrr

Keyfurrr

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Hello, I recently purchased the Riing 14 Premium edition fans for my new build but it is not working as per expectations.

 

After installing all the drivers and the software from the website, the software does not detect the 3 fans.

 

Here are the things that i have tried.

 

I've connected the fans into different headers from the controller.

I've connected the fan controller into all of the 9 pin USB2 on my motherboard.

I've connected different Molex cables into the fan controller.

I've used different points of my power supply.

I've used both of the USB ports from the controller cables.

I've tried all the controller number settings i could from the back of the controller.

I've tried using a different machines.

I've tried downloading different versions of the software. The older version will have 3 fans displaying at 0 RPMs and i'm not able to control the fans still.

 

And still i cannot get the software to detect the fans.

I think i am not the only one with this issue.

 

I need advice on this. Please help. The main star of this build were the fans :(

 

My build as such.

Asus Z170-A Motherboard.

Intel i7-6700K

Superflower 750W Modular Gold.

*I think these are the parts I need to list for the "debugging".

**All parts purchased on 23rd December 2016.

***Thermaltake fans ordered online on 12th December 2016.

****Thermaltake fans arrived on 22nd December 2016.

*****Location: Singapore


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#2
Tt Alvin

Tt Alvin

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Hi Keyfurrr

 

according to ur description, i think the controller is defective, could you please provide ur contact info, i will pass it to our service center, thanks for your support. 



#3
Keyfurrr

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Hi Alvin! I have sent you a PM. Thanks for attending this thread.

#4
fawwaz

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hi guys,im new here..currently im having the same issues with you..how do i solve this /?



#5
Prox

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If you have done everything above - then you probably have a crappy controller. 

 

after reading page after page of problems with these fans I urge anyone to read our review on:

http://community.the...s-product-fail/

 

I would like to warn anyone looking into buying RIING RGB Software controlled fans. Know what you get yourself into. I do not know if RIING PLUS is any better, but I can honestly say that the 2016 release is nothing bug a buggy, beta product with no quality control.

 

Good luck.



#6
anthoniolas

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If you have done everything above - then you probably have a crappy controller. 

 

after reading page after page of problems with these fans I urge anyone to read our review on:

http://community.the...s-product-fail/

 

I would like to warn anyone looking into buying RIING RGB Software controlled fans. Know what you get yourself into. I do not know if RIING PLUS is any better, but I can honestly say that the 2016 release is nothing bug a buggy, beta product with no quality control.

 

Good luck.

Should have read the forums before making my purchase today :(







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