Prox Posted April 20, 2017 Report Share Posted April 20, 2017 I'm very sorry to have to write this, but most companies try to create a unique product and superior product, win the harts of their customers with good service and deal with any problems in a civilized an professional manner. This is not the case with Thermaltake and their TT Premium RIING Software Fans. We are relatively new to taking in Thermaltake hardware into premium builds for customers running premium watercooled loops. We fell for their customization regarding RGB both for case fans above and the PSU with RIING capabilities. As opposed to the PSU that has mostly minor flaws in the softare, RIING Fans have both major hardware and software problems. You can read all about it in this forum and in our previous review. We have had parts replaced several times due to broken hardware / poor quality control. We have also discussed these issues with support who aknowledges all the issues you guys find here. It is not just us and our loops. And believe us, we have tried and we have really wanted to make it work! We have finally put a list of issues with the hardware / software and sent this 4-5 weeks ago. Since then we have heard nothing. We have emailed again. Nothing. In other words - we feel compelled to issue a big CAPITAL WARNING regarding this product line. We feel that Thermaltake has not taken their responsibility The products are flawed, the support is flawed and yes - the Company Thermaltake is flawed. We are utterly disappointed at Thermaltake as a company and can not at this moment in time regard the company as a serious player on the market. Shame! For those who want to buy any products - heed this warning before you do. We wish everyone else who have purchased these products to hopefully have your issues resolved and that you don't feel you just burnt your money and time on this like we feel. Quote Link to comment Share on other sites More sharing options...
vergdm Posted April 20, 2017 Report Share Posted April 20, 2017 I am also having issues and have replacement cables and several controller boxes sent to me with no success in the end. Shame on you Thermaltake for allowing such poor quality control and releasing an overall flawed product. I will not be purchasing or recommending Thermaltake products unless something drastic is done to resolve the multitude of issues with these "premium" Riing fans/software. Quote Link to comment Share on other sites More sharing options...
TT CPM Posted April 21, 2017 Report Share Posted April 21, 2017 Hi We are very sorry to hear that you had a bad experience! Would you mind to contact our global customer service at cs2@thermaltake.com We will get back to you as soon as possible! Quote Link to comment Share on other sites More sharing options...
cableitoh Posted April 21, 2017 Report Share Posted April 21, 2017 I am having a problem with these fans and having difficulties in getting it replace or refund. Very disappointed with the products. Quote Link to comment Share on other sites More sharing options...
NICxNIC Posted April 30, 2020 Report Share Posted April 30, 2020 3 years later.... still not 100% functional. Quote Link to comment Share on other sites More sharing options...
Zagdima Posted May 8, 2020 Report Share Posted May 8, 2020 You can buy fans. They are ok. But software and controllers maybe bad. So if you have fans working. just connect them to corsair controllers or any other.) Of course you need to know how to connect. But it is rather easy. Quote Link to comment Share on other sites More sharing options...
Lordboosty Posted May 9, 2020 Report Share Posted May 9, 2020 14 hours ago, Zagdima said: You can buy fans. They are ok. But software and controllers maybe bad. So if you have fans working. just connect them to corsair controllers or any other.) Of course you need to know how to connect. But it is rather easy. How can you connect their specific 9pins to another brand controller? and can you actually control them? Quote Link to comment Share on other sites More sharing options...
Zagdima Posted May 9, 2020 Report Share Posted May 9, 2020 You need to know what to do. You'd better Send message to me if you want to learn more. SO i dont want to have problems with thermaltake. I'm now creating youtube channel about fans profiles etc. i will upload profiles and how to connect etc... its called RGBfan... Quote Link to comment Share on other sites More sharing options...
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