maximuse Posted July 7, 2017 Report Share Posted July 7, 2017 Hey guys I know they are a lot of threads about the following. But am really #### off. Am using a rampage iv extreme black edition x79 and windows 10 64 i tried downloading the riing plus edition software and i get the error uicomm.dll file is missing i tried downloading the rgb premium and i get the error do not find fan controller. fans working fine but i cant get into the software. any help? i would appreciate it thanks Quote Link to comment Share on other sites More sharing options...
TZero Posted July 7, 2017 Report Share Posted July 7, 2017 Same error Do you have the version 1.0.7 installer? Quote Link to comment Share on other sites More sharing options...
maximuse Posted July 7, 2017 Author Report Share Posted July 7, 2017 ok problem solved. format windows. after download the software from thermaltake.com. done Quote Link to comment Share on other sites More sharing options...
TZero Posted July 7, 2017 Report Share Posted July 7, 2017 Yes. Same solution The secret is administrator privilege Quote Link to comment Share on other sites More sharing options...
maximuse Posted July 7, 2017 Author Report Share Posted July 7, 2017 still wouldn't let me open this. now that i format windows is all running nice and smooth Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted July 7, 2017 Report Share Posted July 7, 2017 Hi, Keep us posted if you have any further issues with the Riing Software. There is a new version on our website 1.1.0 if you want to try that and let me know if you still having issues with the latest version. thx Quote Link to comment Share on other sites More sharing options...
maximuse Posted July 7, 2017 Author Report Share Posted July 7, 2017 Hi Mike. I just found one. When you have the application open and running in the background you have a keyboard typing delay. You have to shut down the app for the keyboard to type fast and normal. Please check it Quote Link to comment Share on other sites More sharing options...
TZero Posted July 8, 2017 Report Share Posted July 8, 2017 13 hours ago, ThermalMike said: Hi, Keep us posted if you have any further issues with the Riing Software. There is a new version on our website 1.1.0 if you want to try that and let me know if you still having issues with the latest version. thx The version 1.1.0 leaves my keyboard (LUXEED LED) crazy, whenever it is running. (win10 pro x64) To make the keyboard work again, I have to shut down the program. I've reinstalled the keyboard several times and even changed the USB jacks and it did not solve. Quote Link to comment Share on other sites More sharing options...
maximuse Posted July 8, 2017 Author Report Share Posted July 8, 2017 yes its what i posted above. if u close the program is fine Quote Link to comment Share on other sites More sharing options...
maximuse Posted July 10, 2017 Author Report Share Posted July 10, 2017 can we give any feedback so they can fix this? Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted July 10, 2017 Report Share Posted July 10, 2017 Hi all, Thanks for the feedback on the Riing Plus Software. We are working on new versions already to have some adjustments from what we have found. Feel free to drop in any feedback on the Riing Plus software and will take a look. TZero 1 Quote Link to comment Share on other sites More sharing options...
maximuse Posted July 10, 2017 Author Report Share Posted July 10, 2017 another one. when you change color with R G B and misclick out of the number field gives u the error : the program has stop responding and when you open it again goes back to old settings Quote Link to comment Share on other sites More sharing options...
TZero Posted July 11, 2017 Report Share Posted July 11, 2017 18 hours ago, ThermalMike said: Hi all, Thanks for the feedback on the Riing Plus Software. We are working on new versions already to have some adjustments from what we have found. Feel free to drop in any feedback on the Riing Plus software and will take a look. I just installed version 1.1.1 and so far it seems that all the bugs have been fixed ThermalMike 1 Quote Link to comment Share on other sites More sharing options...
hirohironov Posted July 11, 2017 Report Share Posted July 11, 2017 5 hours ago, TZero said: I just installed version 1.1.1 and so far it seems that all the bugs have been fixed Can you give me the link please... Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted July 11, 2017 Report Share Posted July 11, 2017 Please try and let us know Version 1.1.1 - Release Date 7/11/17 http://www.thermaltakeusa.com/Cooler/Case_Fan_/Riing/C_00003056/Riing_Plus_12_RGB_Radiator_Fan_TT_Premium_Edition_5_Fan_Pack_/Support.htm Quote Link to comment Share on other sites More sharing options...
TZero Posted July 12, 2017 Report Share Posted July 12, 2017 Unfortunately the program (version 1.1.1) has another small problem. When you exit sleep or hibernate, it no longer works. No profile works. We should close it completely and restart it Quote Link to comment Share on other sites More sharing options...
windows10fan Posted July 12, 2017 Report Share Posted July 12, 2017 Hello, First of all, I have been using the Riing Plus 14 RGB Radiatorfan TT Premium Edition, I have not run the software so far and today I see a new version. (Version 1.1.1)First my system Windows 10 Pro 64 bit, Mainboard Gigabyte Gaming K7 with Ryzen 1800 X processor and 64 GB of memory. As an anti-virus software and firewall, I use Bitdender.If I now the software start appears only a black image and nothing happens more. I have something to consider. The controller is connected to the internal USB 1 port on the mainboard on the 2nd USB port internally hangs an internal USB hub.Has anyone an idea how I get the software to run Quote Link to comment Share on other sites More sharing options...
TZero Posted July 12, 2017 Report Share Posted July 12, 2017 1 hour ago, windows10fan said: Hello, First of all, I have been using the Riing Plus 14 RGB Radiatorfan TT Premium Edition, I have not run the software so far and today I see a new version. (Version 1.1.1)First my system Windows 10 Pro 64 bit, Mainboard Gigabyte Gaming K7 with Ryzen 1800 X processor and 64 GB of memory. As an anti-virus software and firewall, I use Bitdender.If I now the software start appears only a black image and nothing happens more. I have something to consider. The controller is connected to the internal USB 1 port on the mainboard on the 2nd USB port internally hangs an internal USB hub.Has anyone an idea how I get the software to run Simple question. Did you install as ADMINISTRATOR ?? (if yes, the conflit maybe antivirus or firewall) - check rules. Quote Link to comment Share on other sites More sharing options...
windows10fan Posted July 12, 2017 Report Share Posted July 12, 2017 Yes i using Administrator rights at install Software, can u give me information about Rules. here the log from Event Protokoll Program Tt Riing Rainbow.exe, version 0.0.0.0 can no longer run under Windows and has been terminated. Review the problem in the "Security and Maintenance" control panel to find more information about the problem. Process ID: 3838 Start time: 01d2fb3b464c0fc7 Termination period: 12 Application path: C: \ Program Files (x86) \ Tt \ Riing Plus RGB Tt Premium Edition \ Tt Riing Rainbow.exe Report ID: 316abc4e-bb28-4612-a764-7ee457d96362 Full name of the corrupted package: Application ID associated with the bad package: Quote Link to comment Share on other sites More sharing options...
TZero Posted July 12, 2017 Report Share Posted July 12, 2017 Antivirus or firewall rules. It may be that one of the two has not been allowed to install / run the program. I suggest you download the installer again (from another country for example) and disable the antivirus when it is time to install again. Do not forget to uninstall this version because it seems to be incomplete Quote Link to comment Share on other sites More sharing options...
carbonsx Posted July 21, 2017 Report Share Posted July 21, 2017 On 7/12/2017 at 5:41 AM, TZero said: Unfortunately the program (version 1.1.1) has another small problem. When you exit sleep or hibernate, it no longer works. No profile works. We should close it completely and restart it I had the same issue with the Riing Plus Premium fan software and could never resolve it. I returned the fans and got the Riing Premium and now I can't save brightness to anything other than 1 or 0... sigh. Any value less than 1 is loaded as 0. Thinking about returning these and getting the basic Riing RGB at least then I'd have control of the PWM fan speed curve from the motherboard... instead of the fans surging all the time because the Riing software is all tied to instantaneous CPU Temp... since I can't control the brightness after profile save, sleep or reboot. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted July 21, 2017 Report Share Posted July 21, 2017 Hi all, We are working on a new update and are monitoring this thread for the feedback you are providing. We should have an updated version to release soon which will also include new LED modes and other features. Please when you have any issue, let us know your motherboard (Part Number) as we are trying to recreate these issue to find a solution. -Mike TZero 1 Quote Link to comment Share on other sites More sharing options...
TZero Posted July 22, 2017 Report Share Posted July 22, 2017 13 hours ago, ThermalMike said: Hi all, We are working on a new update and are monitoring this thread for the feedback you are providing. We should have an updated version to release soon which will also include new LED modes and other features. Please when you have any issue, let us know your motherboard (Part Number) as we are trying to recreate these issue to find a solution. -Mike Quote Link to comment Share on other sites More sharing options...
carbonsx Posted July 22, 2017 Report Share Posted July 22, 2017 ThermalMike, Will you be fixing the issues with Riing Premium as well or just Riing Plus Premium? Thanks Quote Link to comment Share on other sites More sharing options...
uthuth Posted July 25, 2017 Report Share Posted July 25, 2017 On 7/13/2017 at 0:38 AM, windows10fan said: Hello, First of all, I have been using the Riing Plus 14 RGB Radiatorfan TT Premium Edition, I have not run the software so far and today I see a new version. (Version 1.1.1)First my system Windows 10 Pro 64 bit, Mainboard Gigabyte Gaming K7 with Ryzen 1800 X processor and 64 GB of memory. As an anti-virus software and firewall, I use Bitdender.If I now the software start appears only a black image and nothing happens more. I have something to consider. The controller is connected to the internal USB 1 port on the mainboard on the 2nd USB port internally hangs an internal USB hub.Has anyone an idea how I get the software to run Hi guys, I have the same motherboard with a 1700x, experiencing the same issue and I have ran the installer and the program as admin, doesn't work, help me please! thanks! Quote Link to comment Share on other sites More sharing options...
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