[ISSUES WITH RGB PLUS 1.3.9]

is @JeffWuon this thread also? This issue has been significant and so far not a single response from Thermaltake Dev's.

 

[ISSUES WITH RGB PLUS 1.3.9]

Same here, 4 controllers and since 1.3.9, 2 of them need to be manually turned on as well as fan controllers default to different fan ports each restart. What a pain. 

[DPS G App 3.2.7. not starting]

3.2.8 works now. thanks

[DPS G App 3.2.7. not starting]

Thanks, @JeffWu, looks like the version provided works and doesn't seem to force update to the latest version. Will standby for a fix to the latest version.

Cheers

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

@JeffWu, can you check version DPS G App 3.2.7. not starting?
see thread 

 

[DPS G App 3.2.7. not starting]

On 10/4/2020 at 4:21 AM, Riplex said:

I installed a fresh system Windows 2004.

After installing the DPS G App 3.2.7. the software dont starts.

No symbol, nothing.

Old DPS G App 3.1.9 works, but installs 3.2.7. on its own and then

the same bug appears.

same here, same behavior on mine

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

Yes that worked in all aspects. RGB tab working, able to login and zero fan setting available. Thanks

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

12 hours ago, JeffWu said:

Hi KronosMarauder

Could you please provide screenshot for "About" page?

It might help us to analysis this case, thank you.

 

Here you go

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

5 hours ago, JeffWu said:

Hi sir

Our R&D team have solved this issue, please try again with this version.

If still have any problem, please contact me, thank you!

Tt_DPS_G_App_Global_Ver3.1.75.zip 35.77 MB · 5 downloads

Nope, sorry didn't work. Same thing, no RGB tab, not able to login and no silent fan option. I reverted back to 3.1.6

 

 

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

This temporary fix worked for me as well

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

5 hours ago, JeffWu said:

Hi sir

Version 3.1.6

Please check the attachment. Thank you!

Tt_DPS_G_App_Ver3.1.6_Global.zip 35.77 MB · 5 downloads

That worked (sort of). On 3.1.6 the RGB tab is back, I am able to log on, and I am able to select 'Zero Fan', which I could not on 3.1.7. With that said, within seconds the app auto updates to 3.1.7 (without even giving me a choice to stop it). Any suggestions?

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

5 minutes ago, Digital_Fuzion said:

https://dps.thermaltake.com/en 

Sorry but this only gives me the option to download version 3.1.6. Which doesn't work. Unless I'm missing something. 

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

On 6/2/2019 at 9:54 PM, JeffWu said:

Thank you! We will fix it ASAP!
sorry for inconvenience

Is there a place we can download older versions of the software until this is resolved?

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

first off, I don't even have RGB plus installed. My CPU is Intel i7-7700K 4.20GHz

[TT DPS G APP for PC removed RGB setting after 3.1.7 update]

Same here on 3.1.7, I have the RGB toughpower 1500w and the RGB tab is now gone and the fan is dark. Also on another note, I cannot login to the app. I enter email and password and 'login', but nothing happens. The software does detect the power supply, and the software is giving me data in real time, so I know its communicating. Please fix ASAP. 

[1500W USB cannot connect to DPS]

As an update, my fan no longer comes on. DPS software states it can't read the rpm on the fan. 2 weeks later and now DPS can't even connect to the device anymore and closes out. Will be sending for RMA

[1500W USB cannot connect to DPS]

1 hour ago, Denny said:

Hi,

Does the power supply directly connect to the motherboard without using USB extension?

Can you also try to connect the power supply to rear USB ports with regular mini USB cable?

I tested those options first, but I can stay it is now working.... Solution was to restart the computer numerous times apparently. Just started working on its own, and has been good so far. Thank you!

[1500W USB cannot connect to DPS]

I can't get my 1500w power supply to connect. I've tried different USB cables, different USB ports, but still cant get device manager to read it. On DPS 2.4.4.333 software. Thoughts?