[Turn on PC with DPS G Mobile App]

6 hours ago, karlitto said:

Hi,

 

 

 

Is it possible to turn on PC with DPS G Mobile App?

 

 

 

I read all about it and I understand that PC can be restarted and shut down remotely with DPS G Mobile App, but can I turn my PC on with DPS G Mobile App?

 

 

 

 

 

Best regards,

 

Karlitto

 

Hi Karlitto,

thanks for your feedback about software

currently you can't remote on PC through mobile app, but we will pass on this idea to our RD team

you might can see this feature next version

thanks again

 

[TT DPS App Login]

On 2/3/2018 at 4:44 AM, TasWho said:

Boom!!  Thank you, that was it.  One case sensitive and the other not, might not be the best programming idea. At least add a note saying case sensitive.  Just some feedback!  Thanks for your persistence and overall help!!

Great to hear everything is okay now! thanks for your advice, we will keep improving

[DPS G v3.0.1 app doesn't log in]

Hi Lord Storic,

if you want to monitor your PSU and PC status from mobile and cloud, you need to sign up account from following webpage

http://dps.thermaltake.com/en/feed/feedlist 

and log in the account on DPS G PC APP as shown in following figure, then, you can see the record on mobile and web

[TT DPS App Login]

On 1/30/2018 at 3:01 PM, TasWho said:

I even created a new account and same error...

Hi TasWho,

could you try to log in your account with lower case letter, because the email that you apply is as shown in following figure

[TT DPS App Login]

On 1/17/2018 at 11:19 AM, marcel.heiniger said:

Same Issue, when you try register you are redirected to your webpage with scripts error displayed.
account marcel.heiniger@gmail.com

Hi Marcel,

please help to login again, according to our record we saw you successfully log-in your account on 1/31 2018

[Service Request]

Hi Gaston,

We are very sorry to hear that you had a bad experience
Would you mind to contact our global customer service at

USA/Canada/South America:
support@thermaltakeusa.zendesk.com

Europe
support@thermaltake.de

Australia/ New Zealand
rma@thermaltake.com.au

International Global Customers:
info@thermaltake.com

[Is there an API conection existing ?]

Hi Marcel,

Currently we don't open API to let user to customize their design, but I will report your idea to our RD team

Once we open it, we will let you know 

 

[Out of stock]

Hi Nikoline,

sorry for causing you inconvenience

It will be in stock on 1/28 on Amazon, as shown in following link

https://www.amazon.com/Thermaltake-Toughpower-Titanium-256-Color-PS-TPG-1500DPCTUS-T/dp/B01KP8S83C/ref=sr_1_4?ie=UTF8&qid=1516859382&sr=8-4&keywords=DPS+G+RGB+titanium

Besides, we will provide all cables in package, including 24pin, CPU, PCIe. etc. as shown in following table

[DPS G Software not working 3.0.0]

On 1/20/2018 at 2:09 AM, tsnow479 said:

I have an iPhone X. I see now that speed mode is only iRGB, wish I would have seen that, I would have bought the 1050w. Oh well. My only problem now is that I have DPS G VERSION 3.0.0 and the remote to shut it off isn't working. It worked with an earlier version......what software should I be using for the Toughpower DPS G RGB1000w psu?

Hi Tsnow479,

sorry for causing you trouble, we just finished this issue. Now you can use it with DPS G PC APP version 3.0.0

BTW, our software will be applied to all Thermaltake Digital Power Supply 

[Toughpower DPS G RGB Owner Club]

On 1/20/2018 at 5:24 AM, tsnow479 said:

Anyone else having trouble getting their remote shutoff on their phone app to work with DPS G 3.0 Software?

Hi Tsnow479, 

sorry for causing you trouble, we fixed this issue once we found out. Now it had been solved, you may try it again

[DOA Toughpower DPS G 750w]

Hi Tzeuniz, 

you can use voltage meter to test if PSU provides stable 12V, 5V,and 3.3V

if it's okay, it may have problem with cable line

then, i will suggest you to get RMA 

[DOA Toughpower DPS G 750w]

Hi Tzeunis,

according to your issue,  there might be problems with motherboard, RAM, cable, case bottom or power supply

it's hard to distinguish which one is failed

If there is a start bottom (red one) on your motherboard, you can try to start computer with it (shown as following picture)

If it is still not working, then I will suggest you check all these components  one-by-one or you can find the retailer to check for you

[Smart Power Management User Manualhttps://community.thermaltake.com/index.php?/topic/50961-smart-power-management-user-manual/]

the new file is updated 

[DPS 3.0 Error "INIT FAILED"]

Hi Skunkfoo,

usually it will happen when the system can't detect your CPU or VGA. 

Please try to re-install the APP by administrator again

please also provide us your hardware spec including Motherboard/ CPU/ VGA that we can check from our side

 

[RGB1250W warning message]

Hi Jwar, 

Normally it will happen when the electric company doesn't provide stable electricity for power supply. DPS G PC APP will inform you when abnormal conditions happen

So, if this situation doesn't happen a lot, you can continue to use this. But, if it happens a lot, we will suggest to get a RMA 

[1500W USB cannot connect to DPS]

Hi Aplah Zulua,

sorry for causing you trouble, hope everything goes well after you get your RMA

if there is anything need us help, please feel free to let us know

[Thermaltake Toughpower Grand RGB 850 Watt]

Hi the-jackyal,

The one you bought "Toughpower Grand RGB 850W" is our analog power supply, if you would like to use the digital software "DPS G PC APP", I will suggest you to buy Toughpower DPS G RGB 850W Gold. You could see the following link for more information

Product info: http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower_DPS_G/C_00002917/Toughpower_DPS_G_RGB_850W_Gold_/design.htm

Buy link: https://www.amazon.com/Thermaltake-Toughpower-256-Color-Warranty-PS-TPG-0850FPCGUS-R/dp/B01I157UAS?th=1