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Posts posted by Tack

  1. Hey

    The Pure 12 ARGB Sync Radiator Fan TT Premium Edition does not use the TT RGB Plus software. It is part of Thermaltakes sync lineup that uses a motherboard argb header. That also has a small controller that allows for some limited modes without being connected to your motherboard. If you wanted to use the TT Rgb plus software you might try and contact Thermaltake support and see if they will be willing to send you a plus controller. 


  2. It gets its rgb data from a 5v argb header on your motherboard and fan speed from the pwm header.

    Some questions so I can help you:

    How do you have it hooked up? Post some pics if you can.

    What motherboard do you have?

    What header on said motherboard do you have the pwm corresponding with the riing 20 connected to? 


  3. On 6/22/2020 at 8:56 PM, FatJezus said:


    I have a Thermaltake "The Tower" case, which for those of you who aren't familiar is a very large case.  I have 10 of the Riing 14 Plus Premium Edition fans installed in this case, 5 on each controller, 2 controllers total.  All of the fans light up just fine but I get an error that says something like "Controller #2 Error" and two of the fans in the case don't spin. I tried unplugging and re-seating all of the fan cables back into the controllers but this only changed which 2 fans weren't spinning.

    Any tips on how to get ALL 10 fans spinning at once? 


    Honestly it sound like you need to do a rma and request a new controller. The fans should spin even if configured incorrectly. The fact that it changes when you re-seat thing is very odd. Might want to look over the power connector to the controller.

    RMA Support (North America): https://support.thermaltake.com/RMA_Agreement.aspx
    RMA Support (Global): https://my.thermaltake.com/csErma.aspx


    On 6/21/2020 at 1:11 PM, Sualdam said:

    Hello everyone.

    I have one of these cases housing a new build.

    Does anyone know - or can point me in the right direction - if it is possible to easily get to the metal grilles in front of the front fans in order to clean off dust, etc.

    Right now, the only option I can see is to prise the tempered glass front off.



    On 4/11/2020 at 8:43 AM, Tack said:

    first off let me warn you to use a microfiber cloth on the glass as it can be scratched over time with multiple cleanings. Though its unlikely to happen right away once it does the leds make it very visible 

    on the bottom you should be able to put your hand in the gap


    hold the case so you dont pull it off the desk and give it a gentle tug and it should pop off 

    all the front panels for the level 20 type cases come off in the same way. Look at the video below at 0:52



  5. On 6/13/2020 at 5:41 AM, thereverend said:

    Further info about my system :


    Am3+ Processor

    Asus 5A99FX PRO R2 Motherboard


    Thank you to ANYONE that can help me with a cooler that will work with this.


    Sadly the fan spacing in that case will not provide a good location for a lcs setup. The top two fans are spaced to the point that they do not fit a rad properly. That would have been the only viable spot. 

  6. On 6/13/2020 at 4:49 AM, CaptainKiller001 said:

    Hi! I just recieved my thermaltake core p5 TG from amazon, there was a delay in shipping, and now after opening it ive come to find the front panel is completely shattered.is there any way i can get a replacement shipped in?

    Contact Thermaltake support they should get you fixed up real quick. You can also possibly get a exchange from amazon.

    Here is a USA/Canada rma link https://thermaltakeusa.zendesk.com/hc/en-us/articles/115003056047-Warranty-Claim-RMA-Request

    Here is a global rma link https://my.thermaltake.com/csErma.aspx

  7. If you don't mind foregoing the rgb control you can always get a tt sync controller. If your mobo does have a 5v digital rgb header then you can still use the lighting just it will be controlled by your motherboard. 

    The TT Sync controller allows you to hook 9 riing fans to it. The 9 fans are split in to 3 sets of 3. Each of those sets that are controlled by its own pwm connector that you can control via your motherboard. 



    Now there are other ways but that all up to if you like to mod and make cables.

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