First off, I would highly suggest to take off your personal information from this form including your email and address that I see in your post!
Now for the cable part, who did you contact from Thermaltake for help?
Did you go to a form on our website to fill out?
Did you email us directly? What email did you use?
Hard to track down as I am in the USA here, but happy to get your message forwarded over to assist.