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Everything posted by TT0987

  1. Hi, Could you please contact our RMA department to get further help? cs3@thermaltake.com.tw Thanks
  2. Hi, Thank you for your message. Unfortunately, we don't sell cables separately due to the safety issue, we hope you can understand. Thanks
  3. Hi, Thank you for your message. Please see the Toughpower Grand RGB 850W 24-pin configuration as below, hope it helps . Thanks
  4. Hi, Yes! Connect to PSU, there's a split connector. You have to insert both sides. If you have further questions, please let us know! Thanks
  5. Hi, Thank you for your message. Could you please check does all cables plug in a proper way? If yes, there no issue with the power supply. Please check the motherboard and Graphic Card. Thanks
  6. Hi Could you please us which region are you in ? Thank you
  7. HI, Do you have a picture that show us how PSU can't fit into GPU? Thank you
  8. Hi , Could you please send your requirement to our customer service Email box: cs3@thermaltake.com.tw Please write down which and how many cables you need, and also your personal info including full name, address, postcode, country, phone number. Once we receive your requirement, we will get back to you soon. Thank you
  9. Hi , Could you just try to test the power supply itself? Don't connect with other components? If it still doesn't work, please do the RMA process. Thank you
  10. Hi, Could you please tell us what happened in the past ? Could you please leave your message for us again ? Thank you
  11. Hi, Thank you for your message. Could you please just try PUS only? Not connect with other components. If it doesn't work, please do RMA process. Thanks
  12. Hi, Please see the official website about recommendations for Nvidia Geforce RTX 3080& 3090. Thanks
  13. Hi, Sorry, we do not recommend to use any of Thermaltake PSUs with UPS , Thanks
  14. Hi, Sorry for your inconvenience. That situation is smart zero fan how it works, the purpose for that is for keeping the PSU quieter. Thanks
  15. Hi, Please see the screw number and pictures down below. Screw number: h6#-32 Hope this helps for you. Thanks
  16. Hi, Sorry, we tried to find the cable for you, but due to this version a bit old, we didn't find anything. We don't sell it either. Sorry for your inconvenience.
  17. Hi, Sorry for your experiences. Could you please tell us which cable that you missed first, then we will try to find out a replacement cable for you, but we can't guarantee due to we don't sell it in general. Thanks
  18. Hi, Thanks for your message. Down below is Toughpower GF1 850W cable information. There are 3 lanes for PCI-E cables and 6 connectors in total. You can use 1 cable direct, 1 cable split to connect all three pins, but just a bit worried about the split cable is overloaded. So we recommend that choose a higher wattage PSU to connect the ASUS RTX 3080/3090 Strix models one by one is safer.
  19. Hi , Thanks for your message. We recommend that if you want to use ASUS RTX 3080/3090 Strix models, please use at least 850W up models. Here's some list for your reference. https://www.thermaltake.com/toughpower-pf1-850w-tt-premium-edition.html https://www.thermaltake.com/toughpower-gf1-850w-tt-premium-edition.html Thanks
  20. Hi, We would like to find a solution to this issue if the market needed. But so far, most of the companies still offer 8pin PCI-E cable, also if you got the NVIDIA GPU, they offer the dongle for 2 8pin PCI-E to 12pin PCI-E. Hope this message would help. Thanks
  21. Hi, For safety concerns, we do recommend using the original cable instead. Thanks
  22. Hi, Thank you for your message. We don't suggest using GF1 cables, PF1 and GF1 are made by different manufacturers, so it's better to use own one. Thanks
  23. Hi JCinVA, Thanks for your message. We suggest you do the RMA process first, then we can do the test to see the problems. Thanks
  24. Hi, We have seriously considered this issue after discussing it with our RD team, we decide won't make any change recently. Moreover, NVIDIA will put in a 12 pin to 6+2 pin dongle with GPU, hope this message helps you. Thanks
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