Got Thermaltake Toughpower iRGB Plus 1200W (PS-TPI-1200F2FDPE-1). In Windows it is visible via its USB connection to AIDA64, which shows it temperature, power and fan speed.
However, TT DPS G APP, downloaded from Thermaltake website, ver. V3.3.2, dated 2023-07-25, doesn't work - it does the same as many users wrote before - it shows initial logo and then nothing happens.
(BTW, "LibHWInfo.exe" error popped up after initial start of TT DPS app, but disappeared after launching the application "Thermaltake Tool_1.0.9.13.exe." as Brian Chen wrote above. You won't see any messages or GUI from this program after its launch though).
Also I've tried to install this application by downloading .rar archive from the link above, provided by Brian- it doesn't help, same results, it shows logo which disappears in a few seconds and nothing else happens...
I'm running Windows 11 23H2 22631.3007.
As a new customer I'm rather surprised that this issue hasn't been addressed by Tt support...
Buying PS that could be configured via application software was one of the reason to buy this product. W/o it this PS could be worse than competitors that provide reliable SW to manage the device.
Awating for update SW which resolves this problem ASAP.