ThermalMike

Hello, For the DPS G Software, there is no option to disable it on startup. It has to run at boot to be able to setup the reporting the software offers. If you shut down the software does your HD activity stop? Got any screenshots? What does your task manager show? For Riing plus, you can disable it to start with windows, right click on the icon by the clock. Also, same as before with your polling concern, I have not had this issue on several systems, something else might be going on you would want to look into. I will pass this info to our support team as well, any additional information to show this issue is appreciated.

Hi, I would suggest to contact our support, let them know the issue with the pump noise and let Thermaltake do the replacement. We can assist with testing prior to shipment. It would be awesome to also get your product back so we can review it. https://thermaltakeusa.zendesk.com/hc/en-us

Hi, This is the new cable to support newer MB that have these really painful power reduction features. With this it should solve for the issue. For the software, I sent you a reply to the PM you send me, you have them all on the same profile, so they will always be the same. If you want them different, just change your profiles on the controller, this will also be where you might need to switch some connections to based on how you have it setup.

Hi All, Working with our software team on some new features already, adjusting the sound control is on the list. Appreciate the feedback, will have a new version coming out this weekend, but it will not be included that I know of just yet. Either way it will be a free downloaded update version of the software, just give us some time to get it tested. If I get any beta software, I will drop it on here for some feedbacks!

Great! Let us know how it works for you ^^ This is simple Notepad ++ scripts, glad you have an understanding. Maybe you can make something that will work for you

Hi, Sound control is based on System volume for max visibility. For the lightning effects, it is based on the "bass" in the media being played as well. Hope this will give some info to you how it is setup. Let me know any feedback, I want it to be more sensitive, but not too much.

Thank you for the information, we are reviewing the data.

Hello, For our Global store: www.ttpremium.com all duties and taxes are paid up front. When you visit our store and select your items and go through the international checkout, you will see the break down of all the costs before you pay. Everyone is different, so just go check it out for yourself to see if it will work for you.

Hi, Could you give us a quick video to show the difference you are seeing? I have used both together in a build and they look fine. Also, let me know what the part number is on the MB you are using.

let us know if you try it and how it works

Hi, Can you please try the software as mentioned above and let me know how it goes?

Hi, Unfortunately a limitation of the MB USB 2.0 header. Check to see if you can do a different sleep mode that does not disable the 5V. Basically when the system goes to sleep it drops connection to the controller, therefore you have to reboot the software for it to reconnect.

Try stepping back a little and go with 1 controller at a time and see if one of them is the culprit. The color changes with all of the controller if all controller are all on the same profile. - If you want them to be different, assign the controller to different profiles and just set what you want for each. Make sure all the DIP switches are set correctly, it really does not matter which one you assign as long as they are all on different ones. How do you have the controllers connected? 3? Using the daisy chain cable? make sure #1 is on the USB header and then daisy chain the rest.

Hi, As long as your MB is on the support list which needs the +5v RGB LED header. If it is +12V header it does not support addressable. Glad you have it working, sorry for any issues, the PSU has protections built in like most in the market, if something was going on with the PSU it would have triggered it and shut off.

Hello, The iRGB Plus Power Supplies are not supported with the TT SYNC controller as stated on our website. I see where you are, contact our support for options: https://thermaltakeusa.zendesk.com/hc/en-us If you have any information that states any PSU is compatible with the TT SYNC controller, please share it and we will take care of any misinformation for the inconvenience.

Hello, Please contact our support so we can go into detail on the case. https://thermaltakeusa.zendesk.com/hc/en-us

Hi, Give our support a call, we should have some singles we can quote for you. https://thermaltakeusa.zendesk.com/hc/en-us We normally sell them on our www.ttpremium.com site as well, but it looks like we are out of stock. I will check with sales to see if they can add some back. Similar to the 12 single we sell which is FAN ONLY - http://ttpremium.com/product/riing-plus-12-rgb-radiator-fan-single-fan/ ATM we do not sell the LED strips separately, I am working with our teams to see about an option for this as I would like it as well to support.

Hi, Apologize for the issues with the software, if you could help us to help you explain what is wrong maybe a setting change is all you need. For AIO coolers, the pump speed is fixed, this AIO is from ASTEK just like most of them in the market and they are all the same. You should not have to adjust the pump speed, it should be fine the way it is I have seen great results and it is one of the top performing coolers in the market based on reviews. 10-15% usage? Sounds like something is going on there, could you provide a screenshot to show all your top processes? Will try to give some adjust here, or you can contact our support directly: (Maybe something is going on with the product and you may need a replacement) https://thermaltakeusa.zendesk.com/hc/en-us

Nice! Yea if your PSU has the 4 pin floppy power they usually leave on the end of the run or as an adapter that will work just fine too. Also to mention, we have lots of spare parts, if you ever loose anything or something breaks even after warranty, contact us we can quote or working something out under warranty to assist. https://thermaltakeusa.zendesk.com/hc/en-us

Hi, The PWM and LED signals are different, they go through 2 separate channels, so I do not think that is causing it. You are working more with ASUS on this type as the controller we provide is basically a hub. Check for updates from ASUS, I have been working with them on this since we started it.

Hi, Both controllers need power, so yes they both need the molex connection to function. You can also either use the splitter USB cable for each controller or just run 1 cable from MB and use the daisy chain (Short cable) included to link the 2 boxes together. Dont forget to set the dip switch on controller #2 and any free port will pop up a warning until you plug something in or disable it.

Thanks for the update I will check with them on the testing.

Hi, Welcome to the Community! Done this a few times now, Donkey Kong build comes to mind here. I just wet sanded it with 800 then again with 1500. No prime, just straight to paint. I did not want to add to much material so the panels would still fit right going back on. Depending on the color you want to go with get either the black or white color chassis, it will really help depending on if you are going with light colors or dark. Mod on!

Hi, Could you show us a picture of your system and a screenshot of the temps you are talking about? VRMs get hot, especially if you have certain chipsets and what you are doing with them like OC and all that. Here to help for the question, but you really need to provide some more info and what you have done to try to improve it. I really dont see this as a case issue, the open frame is actually helping you tbh. - Reseated the heatsinks? How are the thermal pads? - Are you OC'd? What about when you run at stock? - What temps?? What hardware??

Hi, With the Plus fans, you have to be specific on how you mount the fans to the chassis based on which corner the cable is coming out. You will want them to all be the same way so the LED are uniform across all the fans if you want to do that, you dont have to, but it looks better imo. For push/pull our Riing Plus shows the light from both front and back as well as all around, so no matter which way you have the fans mounted you will still see the same amount of light. it was a big thing for us to have a universal lighting setup. I have done it on a few builds and looks great and really helps with performance.