TT CPM

Hi, I think it's the same issue, please msg me your email and contact info, our customer service will contact you soon for RMA.

Thank you for your feedback, i will discuss with our R&D team about it, see if they can make some improvement.

Hi, We just want to make sure it delivers the best effect for some specific lighting modes, therefore the adjustment of light speed and brightness is not open.

Hi, The Riing Quad single fan will be available around this two weeks.

Hi, Sorry for the inconvenience. It looks like the LEDs are defective, can you msg me your email and contact info, our customer service will contact you soon.

Hi, The issue will be fixed with the update early next month.

I am not sure if AURA changed anything, but what i know is AURA sends one signal to our controller, and the controller just pass it to the products, I will contact AURA team to check if they change the way to send signal.

Thank you, new update 1.3.8 should fix the issue.

Hi, The led strip is designed in a series, so there are two way to connect it, 1. connect the three led strips into one and plug to port 1 2. connect each led strips to port 3 on each side.

TT Sync controller sends the same command to 1-1-1, 2-2-2, and 3-3-3, means every 1st port will receive the same command. Every MB has different max LED support, some are 200 LEDs, some just 150 LEDs, in order to ensure every product plugged can work properly, we uses parallel design to send command to those ports.

Hi, No, just need to update TT RGB Plus, we will release it soon.

Hi, The controller you connected is TT Sync controller, it does not support TT RGB Plus software, TT Sync controller is designed for MB RGB software. You may try ASUS AURA.

Correct, TT sync is a hub to send command to the products plugged in, it does not have light effects built-in.

Hi, Issue fixed, it will be included in next update early next month.

Thanks for your feedback, we will discuss with our software team.

Hi, It looks like it is software issue, not sure ASUS changed anything about light effects. The reason I said that is TT sync controller do receive commands from AURA and pass to the fans, and the fans are working fine. We will contact ASUS team to check this issue as well.

Can you upload photos of how you connection these products to controllers? Since you have 3 fans, 1 pump, 1 block, and 3 led strips.

OK, no problem.

Hi, Our TT RGB Plus software can control fan speed, it can be PWM or manually adjust a specific speed, you can download it via our product page. https://www.thermaltake.com/pure-plus-12-rgb-radiator-fan-tt-premium-edition-3-fan-pack.html

We have not seen this issue on other OS version, will study it with our R&D team and get back to you soon.

Hi, Did you mean you cant not find the controller in TT RGB Plus software? If yes, TT Sync controller is designed for MB RGB software and it does not support TT RGB Plus software, if you like to use TT RGB Plus, please connect to the controller came with these products.

Hi, Ideal connection likes below. AIO 280 + 2 x Riing plus on one controller to molex 1. 5 x riing plus on one controller to molex 2. 1 x riing plus + 3 led strips on one controller to molex 2.

Thank you for the detail. Discussed with our R&D team, to verify if this is a hardware issue or software issue, could you please try one more thing. Please connect these 4 fans as 1-2 and 1-2, keep one side of controller empty, and please let me know the following info. 1. photos of these fans when running AURA rainbow, flash or dash? 2. Do the fans run our default rainbow mode when you turn on PC?

Hi, Sorry for the inconvenience. The product was launched before AM4, looks like the spec on box did not update. But AM4 is same as AM3, the cooler still can support AM4, please refer to the AM3 installation guide.

Hi, Based on your description, you have total 7 fans connected to TT Sync controller, and you have 2 fans plugged to the side that has sync issue, please correct me if wrong, Can you try to swap the fans on port 1 and port 2, cuz it looks like the fan on port 1 didnt send commands to port 2, i assume both ports are functioning normal. If all fans you have are Riing plus or Riing Duo, it is fine to plug total 9 fans to one TT Sync controller.