[What do you look for when buying a phone case?]

I'm a bit clumsy so it should first and foremost protect my case against falling damage. The screen should be well protected against scratches cause I carry the phone in the pockets of my jeans and the case should offer protection against the "spiderman" (i.e. when your screen cracks and it looks like spiderman shot a web at your screen).

[spacebar]

I have the same problem. But im in Germany and i cant speak really good english. Did you have an german support?

I have sent you the details in a private message.

[souris VENTUS]

Hello Froztigamerz,

 

the Ventus mouse has not yet been released in France, stay tuned!

[BLACK & BLACK Snow Edition Owner's Club]

Looking great!

[Tt Liquid Cooling]

More about the Thermaltake DIY LCS kit will be announced very soon. This is not available just yet.

[Where to get new keys for G-Unit]

Hello Ghardyne,

 

I'd suggest to try cleaning the switches first. You can use water to clean it, just make sure not to connect the keyboard to the PC before you are 100% sure that all water is dried or you risk damaging the circuits (leave it to dry for at least 3 days and check for rests of water before connecting it back to your PC).

[MOD24-IBM RS/6000]

That looks so clean you could eat from it

[*NEW* VERTO Headset Info]

What region are you in, Albe23?

[THERON Teflon(Tape)]

Please contact our customer service for new gliding pads.

[THERON Teflon(Tape)]

Hello v0ld3,

do you mean that you need new gliding pads from the bottom side of the mouse?

[Problem with an AquaBay M5]

Hello,

I have sent you the contact details of our customer support in Germany. Please try calling or sending an email and keep us updated in here.

[Micophone noice]

Hello pihl001,

 

if your microphone creates a lot of noise, you could try tuning down the microphone boost in your audio input settings. If that does not help, you will have to refer to your vendor or our tech support for a replacement. Sorry for the inconvenience.

[How Big is too Big for a Monitor Screen?]

If refuse to believe the combination of "screen" and "too big" exists.

[POSEIDON Z Owner's Club]

im having problems with my blue switch keyboard just got it today and the media keys and britness keys wont work for me can anyone help me id appreaite it alot

Hello and welcome to our forum. It might be that the Fn-key is defective, if you can't get either function to work. Do the "F#" keys work apart from the secondary functions?

This is a case for our tech support, please contact your local Thermaltake tech support for a replacement.

Sorry for the inconvenience.

[General]

Is this the Core V31 on the way?

[LEVEL 10 M Headset]

Hello there,

early this year i bought the Termaltake LEVEL 10 Headset, especialy because you can replace the Cable and switch sides what comes in realy handy some times...

 

unfortunately the cable broke and i have no replacement part..

 

Can you either send me a replacement cable or tell me where i can buy one ?

 

thank you in advanced

 

best regards

 

Jonas

Hello Jonas and welcome to our community forum! Our tech support in all regions should have spare cables available. Please get in touch with our customer service.

[Is there potential for a liquid cooled laptop accesory/pad?]

My advice would be to blow out the dust with compressed air (either from a compressor, if you got access to one, or you can buy it in a can). Open the laptop for an even better result but make sure to fix the fans while you do.

 

This worked wonders with my laptop, got the GPU temperature from 95°C down to about 60°C under load.

[SAPHIRA Macro Software]

I think I get it now. Unfortunately it is only possible to record (=save) macros while the Saphira software is the active window. However, you can edit the macros subsequently if you made a typo and it should not be necessary to record your macros in notepad.

[SAPHIRA Macro Software]

Hello Ageko,

 

is it not possible to record any macros (as in: save macros to the software) or are they not executed unless the Saphira software is the active window? If it is the latter, have you tried switching through the profiles yet?

[lighting the keys]

Hello Jeremy,

 

if the colour settings are saved in the Challenger software, try switching through the profiles with the key in the top right corner (with the three squares and the numbers 1, 2, 3). Let us know if something changes.

 

If not, please let us know what exactly you are trying to change and which Challenger you are using on which OS.

[Apple's iPhone 6 / Apple Watch Event (9/9) - Let's Discuss]

I already got the iPhone 6 except it got wireless charging, came out 2 years ago and is called "Nexus 4"

[Tt eSPORTS CRONOS Cord Breakage]

Hello matthewboogie,

 

sorry to hear, that is not the experience we are aiming to provide. Your local Thermaltake tech support should be able to hook you up with a new cable with ease. You can contact the support here. Please remember to state which cable is broken, the one for mobile use or to connect to your PC.

[VOLOS mouse]

I too am having the same issue, "please plug-in gaming device to start the AP configuration" even after running as admin for both install and otherwise.  Running Win 8.1 x64

Volos mouse,

Volos AP 1.1.2 (and tried with 1.0)

Tried different USB port.

 

Firmware upgrade utility recognises the mouse correctly, OSD works as well.

Please try the latest version of the firmware (2.0)

http://community.thermaltake.com/index.php?/topic/291-volos-laser-gaming-mouse-firmwaresoftware-here/

[VOLOS mouse showing as storage device "crp disabld"]

Hello ejsilk,

 

unfortunately this sounds like you will have to RMA the mouse. Sorry for the inconvenience.

 

To get a replacement, please either contact your vendor or get in touch with our customer support.

[Problem connecting CHALLENGER Pro keyboard to computer.]

Hello James,

 

have you tried a different USB port yet? Does the PC recognise the key inputs and it's just the software that does not recognise the keyboard?