Boria Gaming Posted June 22, 2015 Report Share Posted June 22, 2015 OK so basicly i was doing regualr work on my keyboard and after few weeks 2 of my keys broke , i can use them but the plastic in them that hold them in the slot broke , so if i press them sometimes it just falls off (Haven't done hard gaming on it , or smashed) keys broken : number 5key (Number pad) and space bar Never pulled any keys just from basic work they broke off plesae help me I love all your items i really wan't to continue buy Tt esports stuff they are really good but i need this replacement part Regards David P Donaldol 1 Quote Link to comment Share on other sites More sharing options...
Tte Martin Posted June 22, 2015 Report Share Posted June 22, 2015 Hello and welcome to our forum! In which country do you live so we can direct you to the regional branch office? We usually have some spare keys lying around so it'll be easy to hook you up Boria Gaming 1 Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 22, 2015 Author Report Share Posted June 22, 2015 I'm located in Israel , And does it have a price to get spare keys or i can get them for free . Because there is no other way getting keys that are for this keyboard. and to rebuy the keyboard is pretty expensive Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 23, 2015 Report Share Posted June 23, 2015 I'm located in Israel , And does it have a price to get spare keys or i can get them for free . Because there is no other way getting keys that are for this keyboard. and to rebuy the keyboard is pretty expensive Hey David, please contact our customer support at cs1@thermaltake.com and we will have the local to assist you further on the keys. Boria Gaming 1 Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 23, 2015 Author Report Share Posted June 23, 2015 @Tt Josh, but is these keys would be free of charge? or i would need to pay for them? , and is there Tt offices in Israel . or its a 3rd party dealer ship? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 23, 2015 Report Share Posted June 23, 2015 @Tt Josh, but is these keys would be free of charge? or i would need to pay for them? Hey David, our customer support might just replace or fix the keys for you free or charge, but you will need to send them an email to inquire. Boria Gaming 1 Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 23, 2015 Author Report Share Posted June 23, 2015 lel , I don't think that these 2 keys are fixable , because the plastic that handles them are broken , btw i love the great support on fourm , quick and good But i didn't got an email yet ! Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 23, 2015 Author Report Share Posted June 23, 2015 Well. the guy answered me and i'm a bit screwd . My warrenty is over . and i can't come to the store and ask for a quick fix . well that means i'm going to stay with broken keys Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 23, 2015 Report Share Posted June 23, 2015 Well. the guy answered me and i'm a bit screwd . My warrenty is over . and i can't come to the store and ask for a quick fix . well that means i'm going to stay with broken keys Hey David, did you ask them what if you really want to have the keys changed? You can try to ask that. Boria Gaming 1 Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 23, 2015 Author Report Share Posted June 23, 2015 I've asked them , they said that i need to go to the shop that i bought and ask for a fix if i have a warranty and they said if i have they should send the keyboard to you to fix or give me a new one , because you don't just send spare keys to the shop! .... i dunno maybe the comany can send me 2 new keys? i really don't wan't to go all over this process and its really hard to type with broken keys! Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 23, 2015 Author Report Share Posted June 23, 2015 And as a plus , they don't sell this keyboard anywhere , and its expensive to buy once more... i got really upset of it Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 24, 2015 Report Share Posted June 24, 2015 Yea we don't sell separate keys, we only have the metalcaps So it hurts if the warranty's out~ Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 Well. now i really don't know what to do! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 24, 2015 Report Share Posted June 24, 2015 Or you can try our metalcaps maybe? they look awesome! Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 Can i get a picture of them? , would they fit my keyboard? if yes i would just need key number 5 and the space bar plesae! Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 Sure , I would take metal caps , but i need them to fit my keybaord - Tt esports challanger pro , it would be cool to have them hehehe Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 24, 2015 Report Share Posted June 24, 2015 unfortunately we only have the letters, but not the numbers and the space bar, sorry mate! METALCAPS Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 Or , you guys would be able to manage something for me xDD. there is no way they can just send me regualr key caps from the us or china? or germany? Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 69$ ####? my keyboard doesn't cost as much! Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 dude i should work at Tt xD , btw congratz on 700 fourm messages1 Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 BTW my keyboard is not mechanical Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 24, 2015 Report Share Posted June 24, 2015 dude i should work at Tt xD , btw congratz on 700 fourm messages1 LOL I didn't even notice that Boria Gaming 1 Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 24, 2015 Author Report Share Posted June 24, 2015 hehe Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted June 25, 2015 Report Share Posted June 25, 2015 Fire us a message again if you have any questions! Quote Link to comment Share on other sites More sharing options...
Boria Gaming Posted June 25, 2015 Author Report Share Posted June 25, 2015 Ok , no problem! , btw is there a way i could maybe get a discount on one of the mechanical keyboards? i really think about buying one soon! , sorry about the rude question Quote Link to comment Share on other sites More sharing options...
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