Peter Ludas Posted June 6, 2020 Report Posted June 6, 2020 Hi all, Anyone else having the Toughram software broken. The moment I run it the LEDs on my modules freeze and I am unable to control them. If I restart the application it doesn`t even recognize them anymore. I have tried everything including a whole Windows reinstall. I have started with Toughram-z-one RGB and even ordered another set of the original RGB Toughram but the problem is the same. I have no other RGB controlling software installed. Thermaltake does not even answer on any forums at all. Over the last few weeks I have tried to contact them both via the global support and local (Germany) tech support, Global and local FB page, forums and got 0 answers. They seem to be disappeared and don`t give a #### at all. Any insights? It is driving me nuts. Ps.: the most ridiculous of all, G.Skill`s RGB controlling software CAN controll the Tt modules lighting, but obviously the RGB sync feature to other Tt products is not available, which is the whole point of their advertised Tt Plus Ecosystem which I have fallen to as well... Any suggestions about how to fix this issue or get support of them would be greatly appreciated! 2ndexample2.mp4 Quote
Chris Welch Posted June 21, 2020 Report Posted June 21, 2020 Thanks for the tip on Gskill works waaaaay better than toughram software and has way more features! Wall paper engine now syncs up via Chroma with no issues! #### you are a saint! TT fix your #### copy Gskill! Quote
BendanDaltrone Posted July 18, 2020 Report Posted July 18, 2020 I had this issue. Found out it was my fault. I had two sets and mixed them in different channels. Once I corrected this I never had another issue with the Toughram or RGB Plus sync. It's easy to tell the set by the serial numbers. 1st set in A2 B2 second set in A1 B1 per my motherboard manual. Your manual may differ. Quote
Peter Ludas Posted July 18, 2020 Author Report Posted July 18, 2020 In this case I have tried them individually in every DIMM slot in pairs and one by one. As it turned out since it was firmware communication error with the my new Z490 chipset and after a month of constant nagging and countless emails they have admitted it was a firmware problem and updated the Toughram software. Now it works as intended. However thanks, for the tip. BendanDaltrone 1 Quote
oclass app Posted November 3, 2021 Report Posted November 3, 2021 Thanks for the tip on Gskill works waaaaay better than toughram software and has way more features Quote
Omesh Bandara Posted March 29, 2022 Report Posted March 29, 2022 don't install toughram software, u can install ur mother board light control software and control the memory card light. ex - ASUS TUF GAMING B550 PLUS WIFI II mother board light control software is aura creator Quote
dhjwk475 Posted August 18, 2022 Report Posted August 18, 2022 This is looking very interesting I would like to use this feature but the problem is looking very similar so I have its solution also just a blog from where you can install this type of features. Quote
mshani Posted September 23, 2023 Report Posted September 23, 2023 In this situation, I've tested each RAM module individually in all available DIMM slots, both in pairs and one at a time. It became apparent that the issue stemmed from a firmware communication error with my new Z490 chipset. After a month of persistent communication and numerous emails, they acknowledged that it was indeed a firmware problem and subsequently updated the Toughram software. Now, it functions as intended. I appreciate the tip, though. Quote
jamebenz82 Posted March 11, 2024 Report Posted March 11, 2024 Sometimes that can yield better results than forums or Smd screen social media. Additionally, you might want to check if there are any firmware updates available for your Toughram modules, as sometimes that can resolve compatibility issues. Quote
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