martingett Posted June 22, 2020 Report Share Posted June 22, 2020 doesnt work gaming key, light key and windows block. VID_20200621_213045460.mp4 VID_20200621_213045460.mp4 Quote Link to comment Share on other sites More sharing options...
Tt Leochen Posted July 29, 2020 Report Share Posted July 29, 2020 Hi, can you describe more details and our engineer can help. Thanks Quote Link to comment Share on other sites More sharing options...
martingett Posted July 29, 2020 Author Report Share Posted July 29, 2020 Hi, I pressed the gaming key once and the light stays on but it doesn't work, nor does it turn off when pressed again. The other keys when pressed do not work, and also do not change color. And the mute key turns the light on when pressed but it doesn't work either. I bought it a month ago Quote Link to comment Share on other sites More sharing options...
Ernesto Bernabe Posted August 5, 2020 Report Share Posted August 5, 2020 i have the same problem Quote Link to comment Share on other sites More sharing options...
Ernesto Bernabe Posted August 13, 2020 Report Share Posted August 13, 2020 On 7/29/2020 at 5:24 AM, Tt Leochen said: Hi, can you describe more details and our engineer can help. Thanks can you give us an answer? Quote Link to comment Share on other sites More sharing options...
Stephen Chiang Posted August 31, 2020 Report Share Posted August 31, 2020 Hi, guys, Please download Neptune Elite RGB FW updater file via below link. Plug-in the keyboard and run the .exe file to update the FW. Let me know if any question. Thank you https://drive.google.com/file/d/1LLgxMoZV-vQjruLnNzFVq1Y4xTF4yKad/view?usp=sharing Quote Link to comment Share on other sites More sharing options...
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