neptune Neptune elite rgb blue keyboard

[martingett]

doesnt work gaming key, light key and windows block.

[Tt Leochen]

Hi, 

can you describe more details and our engineer can help.

Thanks

[martingett]

Hi,

I pressed the gaming key once and the light stays on but it doesn't work, nor does it turn off when pressed again. The other keys when pressed do not work, and also do not change color.
And the mute key turns the light on when pressed but it doesn't work either.

I bought it a month ago

[Ernesto Bernabe]

i have the same problem

[Ernesto Bernabe]

On 7/29/2020 at 5:24 AM, Tt Leochen said:

Hi, 

can you describe more details and our engineer can help.

Thanks

can you give us an answer?

[Stephen Chiang]

Hi, guys,

Please download Neptune Elite RGB FW updater file via below link. Plug-in the keyboard and run the  .exe file to update the FW. Let me know if any question. Thank you

https://drive.google.com/file/d/1LLgxMoZV-vQjruLnNzFVq1Y4xTF4yKad/view?usp=sharing