FUCHI Posted August 10, 2020 Report Posted August 10, 2020 Hello From purchase, the pump head on a Thermaltake Floe Riing RGB 360 TT fitted to my system has had an issue where a segment of yellow is shown when a static white colour is set in software. Does not matter if the software COLOUR MODE is set to to SINGLE or RGB and it cannot be adjusted out. The RGB colour always gets stuck in the same place on YELLOW The issue has been present with each software revision I have tried... Quote
TT CPM Posted August 12, 2020 Report Posted August 12, 2020 Hi, The LED is defective, please msg me your email and where you bought this product, our customer service will contact you soon. Quote
FUCHI Posted August 20, 2020 Author Report Posted August 20, 2020 Not received any message from customer service Here is a video showing the issue https://streamable.com/5i2hei Quote
TT CPM Posted August 25, 2020 Report Posted August 25, 2020 Hi, Sorry for the incontinence, just checked our customer service, they will send u email today. Quote
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