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Pythean

Issue with Toughram software

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Dear TT,

Everytime I use the Toughram software it fails to start up and is left hanging indefinately (see image).

TT2.PNG.786fdcda39946d7274c06a1945a7886c.PNG

Incidently I also have iTake installed for Mouse/Keyboard/Headset, and RGB plus for the fans. Uninstalling all and reinstalling does not fix the issue. Any ideas or suggestions? Was paitently waiting for further software updates to see if a new version fixed it.

Thanks in advance.

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I'll just reply to myself since I had to sort all this out myself. Finally fixed the TOUGHRAM software (I hope, but not much confidence) by uninstalling everything and then manually deleting everything in the C:\Users\name\AppData\Roaming\TT folder - and then reinstalling.

Pretty convinced the RGB Fitting for my CPU block option in RGBPlus is broken as the colours dont seem to match. With my experience of TT so far I'd be fairly confident that this is a software rather than a hardware issue - I guess time will tell.

Think I've seen some similar comments on this in the Reddit forums too.

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On 9/25/2020 at 1:27 PM, Pythean said:

I'll just reply to myself since I had to sort all this out myself. Finally fixed the TOUGHRAM software (I hope, but not much confidence) by uninstalling everything and then manually deleting everything in the C:\Users\name\AppData\Roaming\TT folder - and then reinstalling.

Pretty convinced the RGB Fitting for my CPU block option in RGBPlus is broken as the colours dont seem to match. With my experience of TT so far I'd be fairly confident that this is a software rather than a hardware issue - I guess time will tell.

Think I've seen some similar comments on this in the Reddit forums too.

Hi Pythean

 

Sorry for late reply.

TOUGHRAM software has been updated to V1.0.6 to solve this problem.

Another problem is the RGB Plus. Please provide a screenshot or more pictures to describe your problem. We will help you as soon as possible.

Thanks for your feedback.

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TOUGHRAM 1.06 didn't resolve this problem as I tried installing that first. It was the manual deletion of the Roaming files that fixed this.

The issue with CPU block is the colours do not match with the static set up in RGB Plus. My photo will probably not show this very well but at least one third of the ring is green and not an even an RGB spectrum. However if I put it on copy color setting instead it fixes this - so definately a software glitch rather than hardware issue.

CPU block in static:

TT5.PNG.19946134ef49ce763a3923ee3696c3b1.PNG

 

CPU fixed by using colour copy:

TT6.PNG.149c9eb47194acc794c479bb6166a965.PNG

Here is a more blatant contrast to show what I mean, the software says:

TT7.PNG.b9317b4779f8aac095ba2181f8ec349b.PNG

Yet the block comes out with a very small section red and blue and mostly white:

TT8.PNG.6b57a729d38f603d05a3bfb68630f7a3.PNG

TT3.PNG

TT4.PNG

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