RGB Plus and X1RGB both fail with level 20 titanium RGB keyboard.

[oldtrekky]

The box for my Level 20 RGB titanium says to use the TTRGB Plus software, but when it loads it crashes with  an error code of H_0x00001. I have also tried the iTake program, which works until  I logoff or reboot, than all illumination is off. The X1 RGB also fails, w/message "connect a TT device", which I have already done.

[Stephen Chiang]

Hello , we are looking into this issue now. Will get back to you ASAP. Thanks

[Stephen Chiang]

Just to clarify, you have both Level 20 and X1 RGB keyboard, right?