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A solution to the problem: "Command Center Pro does not launch"


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TLDR: Disable Firewall and antivirus software. Then unplug and replug in your mouse. Then launch Command Center Pro or other respective software.

Hi all. I bought Iris RGB today and had the problem. I saw many people experienced it but there's no tangible response from TT.

In my case: Mouse was working. I could download the Command Center Pro v1.0012 or any other TT software and then I restarted my pc. Bluetooth & other devices in Settings shows my mouse as "Iris Optical RGB". However, Device Manager shows it as HID-compliant mouse and also as a HID-compliant keyboard somehow. Problem was that Command Center Pro was not launching or responding in any way. I tried common moves on Device manager to disable/enable, manually update etc. Well, I could not manually update btw, because I could not find any specific file to use as driver. So as a last resort, I disabled Firewall and antivirus software; then unpluged and repluged the mouse; then launched Command Center Pro. This time it worked. 

I'm not expert, but as far as I understand, Windows considers the TT's drivers as suspicious, so it installs a generic mouse driver HID-compliant mouse. And it does the same thing everytime whatever you do (uninstall or update the driver etc.) Thus Command Center cannot see the exact mouse but just a random mouse, so it does not launch. I hope it helps some people, it took hours for me to figure it out.

PS: Device Manager still shows it as "HID-compliant mouse" but Command Center is working and I can change all the settings of the mouse.

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