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Problem with software


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On 4/13/2021 at 7:01 AM, Stephen Chiang said:

Hello, can you please try reinstall the software again? thanks

I did it but the software did not running, first opened normally and after few seconds closed.

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Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you

- Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt.

Please send this .txt file to me. My email: stephen.chiang@ttesports.com

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52 minutes ago, Teo said:

Ok, i found it and i sent you. This time, after many times reistalls the software opens but don't regnonize the mouse, thanks.

After a few minutes, again the same problems, i open the software and then close.

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On 4/21/2021 at 9:43 AM, Stephen Chiang said:

Got the log file. We are working on it, will let you know ASAP. Thanks again

I just installed the new version (1.5.2) of iTake and the problems did not solved. I have the same, thanks anyway.

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