Teo Posted April 9 Report Share Posted April 9 Hello. I bought the Thermaltake Level 20 RGB and the last version of his software doesn't not work. It is starts and then close. Quote Link to comment Share on other sites More sharing options...
Stephen Chiang Posted April 13 Report Share Posted April 13 Hello, can you please try reinstall the software again? thanks Quote Link to comment Share on other sites More sharing options...
Teo Posted April 18 Author Report Share Posted April 18 On 4/13/2021 at 7:01 AM, Stephen Chiang said: Hello, can you please try reinstall the software again? thanks I did it but the software did not running, first opened normally and after few seconds closed. Quote Link to comment Share on other sites More sharing options...
Stephen Chiang Posted April 21 Report Share Posted April 21 Hi, ok, understood. I will look into this matter and get back to you ASAP. Thanks Quote Link to comment Share on other sites More sharing options...
Stephen Chiang Posted April 21 Report Share Posted April 21 Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you - Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt. Please send this .txt file to me. My email: stephen.chiang@ttesports.com Quote Link to comment Share on other sites More sharing options...
Teo Posted April 21 Author Report Share Posted April 21 Ok, i found it and i sent you. This time, after many times reistalls the software opens but don't regnonize the mouse, thanks. Quote Link to comment Share on other sites More sharing options...
Teo Posted April 21 Author Report Share Posted April 21 52 minutes ago, Teo said: Ok, i found it and i sent you. This time, after many times reistalls the software opens but don't regnonize the mouse, thanks. After a few minutes, again the same problems, i open the software and then close. Quote Link to comment Share on other sites More sharing options...
Stephen Chiang Posted April 21 Report Share Posted April 21 Got the log file. We are working on it, will let you know ASAP. Thanks again Quote Link to comment Share on other sites More sharing options...
Teo Posted April 22 Author Report Share Posted April 22 On 4/21/2021 at 9:43 AM, Stephen Chiang said: Got the log file. We are working on it, will let you know ASAP. Thanks again I just installed the new version (1.5.2) of iTake and the problems did not solved. I have the same, thanks anyway. Quote Link to comment Share on other sites More sharing options...
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