Jump to content

Recommended Posts

Posted
On 4/13/2021 at 7:01 AM, Stephen Chiang said:

Hello, can you please try reinstall the software again? thanks

I did it but the software did not running, first opened normally and after few seconds closed.

Posted

Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you

- Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt.

Please send this .txt file to me. My email: stephen.chiang@ttesports.com

Posted
52 minutes ago, Teo said:

Ok, i found it and i sent you. This time, after many times reistalls the software opens but don't regnonize the mouse, thanks.

After a few minutes, again the same problems, i open the software and then close.

Posted
On 4/21/2021 at 9:43 AM, Stephen Chiang said:

Got the log file. We are working on it, will let you know ASAP. Thanks again

I just installed the new version (1.5.2) of iTake and the problems did not solved. I have the same, thanks anyway.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...