Multi user account problem on PC with TT ARGENT K6 RGB

[Simo74]

Keyboard: TT ARGENT K6 RGB Low Profile Mechanical Gaming Keyboard Cherry MX Red

Problem: when using multiple log in accounts for the same PC that the keyboard is plugged into, it doesn't recognize the keyboard in 2nd user account.

I have tried unplugging the keyboard and plugging in again, and this worked well. Then when I log out of 2nd user and return to first user, first user no longer recognized and must repeat unplug/plug in method to restore keyboard use to first user.

Please comment on how to avoid this, as this makes this keyboard un-useable. I have tried other keyboards and they don't have this problem.

Thanks in advance.

[TT Manda]

Hello @Simo74

Please submit an RMA request: https://my.thermaltake.com/csErma.aspx

Our customer service team will help you over there!