Jirobo 0 Report post Posted January 13, 2016 Hi ! I have a thermaltake Core P5 and i bought a new video card for it. Before i had a Radeon 5650 and no problem with the riser. Now i have a GTX 970 Strix from Asus and when i plug it with the riser i have a lot of problem with driver from the Asus GTX 970 Strix. They always crash and not responding... For the moment i have plug my Asus GTX 970 Strix normally on the mother card and everything its ok. Can you give me a solution please ? Thank you ! Quote Share this post Link to post Share on other sites
Tte Martin 135 Report post Posted January 19, 2016 Hello Jirobo, if the card is working just fine without the riser cable, it is possible that the cable is defective. Please contact your local Thermaltake customer support. Quote Share this post Link to post Share on other sites
Jirobo 0 Report post Posted January 20, 2016 Thx for your answer but i used the riser with another card like Radeon 5650 and all work fine...Thermaltake customer support is really bad... Quote Share this post Link to post Share on other sites
Zaforillas 0 Report post Posted January 20, 2016 Same problem. When i conect my asus gtx970 turbo in the riser cable and I power it up the display comes black (Sorry for my english). Quote Share this post Link to post Share on other sites
_ThE_PsYcHoTiK_ 1 Report post Posted January 29, 2016 You are not alone with this issue, I tried to join the customer support, I wait for a answer... Quote Share this post Link to post Share on other sites
Wishdokkta 0 Report post Posted February 3, 2016 Yep, same problem. Msi gtx970, black screen on startup (no signal) Quote Share this post Link to post Share on other sites
ThermalMike 217 Report post Posted February 3, 2016 Hello everyone, thank you all for the feedback on the riser cable, we are aware some are having issues and we have a re-work option to replace the Riser Cable included with the Core P5 for you free of charge. Please see the topic here: http://community.thermaltake.com/index.php?/topic/43213-attn-users-with-core-p5-using-the-riser-cable/ Look forward to working with you all to resolve! Quote Share this post Link to post Share on other sites
Jirobo 0 Report post Posted February 16, 2016 I come back on this forum because i requested RMA since 2 weeks and no answer... What i'm supposed to do ? Quote Share this post Link to post Share on other sites
ThermalMike 217 Report post Posted February 16, 2016 I come back on this forum because i requested RMA since 2 weeks and no answer... What i'm supposed to do ? Hello, Who did you contact? Are you in the USA? Are you talking about RMA for the P5 riser cable or something else? thanks! Quote Share this post Link to post Share on other sites
Jirobo 0 Report post Posted February 17, 2016 Hi, it's Mike Fierheller but i think it's you ? I'm waiting for RMA for the P5 riser cable, i'm the author of this post.We told me to wait the end of Chinese New year holiday... Quote Share this post Link to post Share on other sites
ThermalMike 217 Report post Posted February 17, 2016 Hi, it's Mike Fierheller but i think it's you ? I'm waiting for RMA for the P5 riser cable, i'm the author of this post. We told me to wait the end of Chinese New year holiday... Sorry for that, I have been working with a couple different people on this. Please see this thread and email me: http://community.thermaltake.com/index.php?/topic/43213-attn-users-with-core-p5-using-the-riser-cable/ Quote Share this post Link to post Share on other sites
