MatheusFG Posted September 23, 2016 Report Share Posted September 23, 2016 Hi Please leave your email address we would have Thermaltake South America to help you. Thank you. matheusfgomes93@gmail.com Quote Link to comment Share on other sites More sharing options...
peds82 Posted September 28, 2016 Report Share Posted September 28, 2016 Hi Please leave your email address we would have disty to help you. Thanks for replying. peterpilar@yahoo.com Quote Link to comment Share on other sites More sharing options...
Trt86bg Posted March 20, 2017 Report Share Posted March 20, 2017 Hello!I have the same problem! My keybord is just like new but with a.s.d.w.z.x an someone keys have problem!When i click a key have two letters on my screen!And somethimes keys just not responding.Can you help me becouse i don't have money for new Quote Link to comment Share on other sites More sharing options...
Tt David Posted March 21, 2017 Report Share Posted March 21, 2017 Please contact: Thermaltake USA Inc. 20420 Business Parkway, City of Industry, CA, 91789 USA email: ttsupport@thermaltakeusa.com Tel: Toll-Free 800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
Yetti Posted June 21, 2017 Report Share Posted June 21, 2017 Hi, I have the exact same problem with my Poseidon Z keyboard. I am currently residing in Denmark. I have tried contacting Thermaltake three times using the online eRMA tool but i have never received any reply. Can you please advise me on how to proceed with my RMA? Thank you Quote Link to comment Share on other sites More sharing options...
Tt David Posted June 26, 2017 Report Share Posted June 26, 2017 On 2017-6-21 at 5:07 PM, Yetti said: Hi, I have the exact same problem with my Poseidon Z keyboard. I am currently residing in Denmark. I have tried contacting Thermaltake three times using the online eRMAtoolbuti have never received any reply. Can you please advise me on how to proceed with my RMA? Thank you Could you please contact our German branch directly: Thermaltake Germany GmbH Oststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL :info@thermaltake.de support@thermaltake.de Yetti 1 Quote Link to comment Share on other sites More sharing options...
RobertAllen Posted July 11, 2017 Report Share Posted July 11, 2017 I'm currently having an issue with mine. After a while, I started noticing that I was getting double keystrokes. I recently updated the firmware from version 40 to version 51, as well as updating the software to 2.1.2. Now when I experience duplicate keystrokes, it's 3 at a time instead of just 2. I have noticed that in the Windows Device Manager, my Poseidon Z RGB is showing up as 3 'HID Keyboard Device' devices under the Keyboard category. I've tried uninstalling all HID Keyboard Device listings, and unplugging and plugging the keyboard back in, and all 3 listings come back. I would like to fix this soon, or I might have to find a new keyboard. I'm based in Oregon, USA. Quote Link to comment Share on other sites More sharing options...
Tt David Posted July 13, 2017 Report Share Posted July 13, 2017 Hi Robert, Please contact our USA customer service here: Thermaltake USA Inc. 20420 Business Parkway, City of Industry, CA, 91789 USA email: ttsupport@thermaltakeusa.com Tel: Toll-Free 800-988-1088 M-F 9:00AM to 5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
scytale Posted August 15, 2017 Report Share Posted August 15, 2017 Same douuble tappinig issue in a Poseydon zbluue Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 22, 2017 Report Share Posted August 22, 2017 On 2017/8/15 at 11:55 PM, scytale said: Same douuble tappinig issue in a Poseydon zbluue Please contact our customer service http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
Dominator Posted August 24, 2017 Report Share Posted August 24, 2017 hi, first sorry for my english, and start > I have buy in February 2016 poseidon z rgb from amazon, now i am live on Moldova, firmware is 51, windows 10, some time have problem with software, but problem is not on in,, if i tape fast or press Enter key and tape fast , some time 1 letter dont write, some time other letter because of lag of keybord Put it to next word, some time 2 oe 3 letter putet first of 1 or 2, but now i see a button what i use rare (Q) have trouble work, dont work, or duble tape ( Put it twice in text). what you recommend to do ? Quote Link to comment Share on other sites More sharing options...
Dynamik Posted August 29, 2017 Report Share Posted August 29, 2017 Hi Tt, March 2016, I purchased a Thermaltake Poseidon Z RGB Brown. In the last month, I have noticed some Chattering or Double key similar to the issues mentioned frequently throughout this thread. While working apart of a service desk, I have ran through the common troubleshooting steps. -Different USB port -Different PC -Removed Keycap -Cleaned the surface area. Even though I have tried all this I have noticed that the problem is still persistent. Please note, I live In Australia. Who would be the best point of contact in regards to an RMA? Kind Regards, Dynamik (Peter ) Quote Link to comment Share on other sites More sharing options...
Dominator Posted August 29, 2017 Report Share Posted August 29, 2017 Dynamik i have identic problem and my Q some time dont work Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 30, 2017 Report Share Posted August 30, 2017 Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
cmbibeau Posted September 17, 2017 Report Share Posted September 17, 2017 On 6/26/2017 at 1:22 AM, Tt David said: On 8/29/2017 at 9:57 PM, Tt David said: Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Asia: cs2@thermaltake.com Europe: support@thermaltake.de Thank you! I thought I was going crazy! I own three of these and only one so far is doing it... They were all bought between Nov-Dec 2014 w, m, a, o and then the comma and so forth, driving me nuts. I've e-mailed support with the serial number... Do they send you UPS labels or something? Cheers. Quote Link to comment Share on other sites More sharing options...
Tt David Posted September 18, 2017 Report Share Posted September 18, 2017 9 hours ago, cmbibeau said: Thank you! I thought I was going crazy! I own three of these and only one so far is doing it... They were all bought between Nov-Dec 2014 w, m, a, o and then the comma and so forth, driving me nuts. I've e-mailed support with the serial number... Do they send you UPS labels or something? Cheers. They will contact you for the further assistance. If there is still any questions please feel free to message us, thank you. Quote Link to comment Share on other sites More sharing options...
mookie Posted January 13, 2018 Report Share Posted January 13, 2018 Hi, My poseidon Z RGB blue seems to show this problem, double strokes. I bought this around Aug~Sep, 2017 in South Korea,, and I use macOC 10.13. plz let me know how I can solve this. Quote Link to comment Share on other sites More sharing options...
harogaston Posted January 9, 2019 Report Share Posted January 9, 2019 Have the same problem here. Who can I contact in Uruguay? Quote Link to comment Share on other sites More sharing options...
pedeathtrian Posted January 15, 2019 Report Share Posted January 15, 2019 Tt eSPORTS Poseidon Z RGB Having duplicated input from several keys. Purchased 2017-12-19. Location: Russia How do I get support for this case? Quote Link to comment Share on other sites More sharing options...
EvanL Posted August 23, 2020 Report Share Posted August 23, 2020 I bought this keyboard in 2018, Sydney Australia. After a year or so it started randomly making double, triple or more strokes on the 'T". Now I read that you have known about this issue since at least 2016. Well, I am going to ask for my money back. You don't seem to have any leg to stand on - you knew it was a dud product when you sold it to me. So the only fair thing in this situation is to refund me in full. I don't want to have to go the consumer affairs ombudsman, fair trade minister, telecommunications ombudsman or whoever it is that looks after shady commercial operations. All I see on this site is a lot of talk and no action. It seems like Thermaltake just simply don't care about their customers at all. If this situation isn't resolved in a timely manner I am going to make a point of highlighting this issue to the relevant authorities. Thank you. Quote Link to comment Share on other sites More sharing options...
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