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do not use c1000 coolant please!!!!!!

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i bought the rgb 360 cooling kit 350 pounds from scan it came with c1000 blue coolant . after 2 month it had coated everything in a white creamy residue

if i had left for 1 year i would dread to think what it would b like . i have sent thermal take an email as i have had to replace tubing and realy would need replace everything as the radiator and waterblock are probably worse than the tubes

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We are truly sorry to those whom has been experiencing this issue.

we promise we will try our best to help you to sole the problems ASAP!

If you are experiencing issues with your Thermaltake Opaque Coolant, please help to contact our support for warranty replacement options.

 

 

Email Contacts:
USA/Canada/South America:
support@thermaltakeusa.zendesk.com

Europe
support@thermaltake.de

Australia/ New Zealand
rma@thermaltake.com.au

International Global Customers:
info@thermaltake.com


Subject: Thermaltake Opaque Request

What we need:
1. Your invoice/ receipt

2. The serial number of the coolant (if you still have the bottle)

3. the color and the qty

4. The photos of the coolant/ liquid cooling system

5. Your shipping address

6. Your Name

7. Phone Number (For shipping purposes)

Once your email has been received, please allow 1-3 business days for processing.
Due to region availability, some requests may be delayed.

Thank you!

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On 5/15/2017 at 12:54 AM, Tt Alvin said:

We are truly sorry to those whom has been experiencing this issue.

we promise we will try our best to help you to sole the problems ASAP!

If you are experiencing issues with your Thermaltake Opaque Coolant, please help to contact our support for warranty replacement options.

 

 

Email Contacts:
USA/Canada/South America:
support@thermaltakeusa.zendesk.com

Europe
support@thermaltake.de

Australia/ New Zealand
rma@thermaltake.com.au

International Global Customers:
info@thermaltake.com


Subject: Thermaltake Opaque Request

What we need:
1. Your invoice/ receipt

2. The serial number of the coolant (if you still have the bottle)

3. the color and the qty

4. The photos of the coolant/ liquid cooling system

5. Your shipping address

6. Your Name

7. Phone Number (For shipping purposes)

Once your email has been received, please allow 1-3 business days for processing.
Due to region availability, some requests may be delayed.

Thank you!

Did this and they requested something showing where it was purchased from so I send a receipt from fry's electronics and bank statement showing fry's electronics and they don't even respond after I sent what they requested.   Horrible service.  They don't take care of their customers after releasing this crap to the public and when I went down to fry's electronics to get a copy of my receipt every single bottle on the shelf had white sediment at the bottom of the bottle yet they still sell this crap.  What a joke, you should have pulled all of it off the shelf.  I've only found 2 people on youtube give a positive feedback but those 2 came back and commented it ruined their system as well.  I don't know how you guys are still even selling this crap and then not even taking care of your customers.  You guys must be looking for a class action lawsuit.

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