Smart 700W burned up

[goneall]

My Smart 700W powersupply suddenly starting smoking (a lot) and the computer lost power.  

The reason for my post is there does not seem to be any response from Thermaltake support.  I've email several times and filled out the RMA request twice.  No responses.  

Has anyone else had any problems getting a response from support?

It seems pretty clear that there is a defect.

Gary

[TT0987]

Hi Gary

Sorry to cause you such inconvenience.

You are the second user here reported RMA application no coming through.

Obviously our system is having trouble deliver.

So, for now please sent your request to one of these Email address below depends on your location:

USA/Canada/South America:
support@thermaltakeusa.zendesk.com

Europe
support@thermaltake.de

Australia/ New Zealand
rma@thermaltake.com.au

International Global Customers:
info@thermaltake.com

Onces again sorry for the trouble, we wish to solve your problem ASAP.

[TT0987]

Hi Gary

Could you contact us from this website: CS3@thermaltake.com.tw

For futher assist and also let us know which email you sent got no reply and which link did you use for RMA.

Thank you very much.

[goneall]

I was able to get an RMA by emailing support@thermaltakeusa.zendesk.com

 

Thanks,
Gary

[Yopppa]

On 5/17/2017 at 10:17 AM, goneall said:

Yeah man, i bought one last week and it blew with in the first day, got a replacement yesterday and it just blew an hour ago. Definitely something wrong with them