Joshuah Posted November 5, 2015 Report Share Posted November 5, 2015 I saw someone else hs this same problem with no fix from Oct 5, I purchased the Commander combo a coupld weeks ago and the past few days while in the middle of gaming the keyboard ill lock or freeze, mouse as well, nothing unlocks it at all, I have hit every possible combination or controls I can think of, only think that works is manually turning off my pc and losing everything... Iss this common? do I have to return? I love the seet, but cant keep dealing with this issue, its for gaming & I cant game bc it keeps freezing on me/ Thanks Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted November 5, 2015 Report Share Posted November 5, 2015 Hello Joshuah, the keyboard has a "lock" function built in. Try to press "Function (FN) + F11" this will lock and unlock the keyboard. The mouse has no lock feature, so I think it may be defective. Keep us posted. Quote Link to comment Share on other sites More sharing options...
Joshuah Posted November 6, 2015 Author Report Share Posted November 6, 2015 Yes, I tried the fn + f11 key, when it's working right it will lock and unlock it, but not when it's "frozen" nothing works then, not even the mouse, I would hope it's not defective bc I like it when it works right and idk how I would exchange it bc I had to send in the bar code for a rebate...maybe call microcenter?. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 6, 2015 Report Share Posted November 6, 2015 Yes, I tried the fn + f11 key, when it's working right it will lock and unlock it, but not when it's "frozen" nothing works then, not even the mouse, I would hope it's not defective bc I like it when it works right and idk how I would exchange it bc I had to send in the bar code for a rebate...maybe call microcenter?. Hi Joshuah, if you're in the states, you can contact our customer support: Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
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