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X1 RGB - Please plug in Thermaltake device to get started

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Just bought a X1 RGB keyboard.  Running Win10 build 1809, Asus TUF Z370-Pro Gaming motherboard, i7-8700K CPU.

I installed the TT RGB software version 1.9.0.  Even let it update to 1.9.1.

In any case, I get the message 'Please plug in Thermaltake device to get started.'  I've tried different USB ports, rebooted, etc., but still no luck.

Interestingly, Device Manager lists the keyboard as a 'HID Keyboard Device.'  I've tried various things to see if it would run a TT-specific driver, but no luck.

I also find it interesting that TT software download was unsigned.  Not sure if there might be a side-effect from that.

Any suggestions for how to get this to work?  I really like to keyboard, but will have to return if I can't get the most out of it.

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Any feedback on this one?

In a different forum, I got feedback that it could be due to the latest Win10 update.

I opened an issue with Thermaltake a few days ago, but haven't heard back.  Great customer support.

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I've recently contacted support on this one, try following the steps in the pdf I attached, then try using the software (after you have successfully updated the keyboard, I would say unplug it, turn off your device, plug it back in and then turn your device back on) .

If nothing works try emailing them over at https://www.thermaltake.com/corporate.aspx?t=4 you will have to either call or email the country in which you reside in so that you can get optimum support over your issue

By the way, do not remove the keyboard when updating the firmware, this will brick the keyboard and it will not be usable at all.

Thank you and have a nice day or night

-Cynaax

X1_RGB_Manual_Update.pdf

P.S. It is most likely the new Windows version, in this case they need to release either a fix or a new piece of software all together to address this issue, if you have Facebook, try contacting them on messenger as well, they responded very quickly to my issue. 

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A driver update has been issued, this new update fixes compatibility with Windows 10 ver. 1809 @alphadg You can now customize to your hearts content, enjoy!

Have a great day or night, depending on when you read this!

-Cynaax

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