seansyho Posted October 27, 2016 Report Posted October 27, 2016 Is it only me experiencing the "double forward/back" "feature"? Like, when I want to go back 1 page, I go 2 sometimes, and then have to go one page forward. Win 10, new software, not running. Or does the software have to be running to avoid this? Quote
Tt David Posted October 28, 2016 Report Posted October 28, 2016 Is it only me experiencing the "double forward/back" "feature"? Like, when I want to go back 1 page, I go 2 sometimes, and then have to go one page forward. Win 10, new software, not running. Or does the software have to be running to avoid this? Did you make any macro on the button? Did it happen on the other computer? Quote
seansyho Posted November 6, 2016 Report Posted November 6, 2016 No. Don't have access to another computer. It might be the reason that it happens when the Tt software is not running. Anyways, I guess I'll need to wait for half year more for you to realize it, half-year more to release another buggy software/drivers, to report you that it's buggy, to return on the same path. No problem, I can wait. P.S. It doesn't matter if the software is on/off; the "double back" works anyways. I don't hold it for long, it just goes there by itself. I would say, after installing the new drivers. Quote
Tt David Posted November 7, 2016 Report Posted November 7, 2016 No. Don't have access to another computer. It might be the reason that it happens when the Tt software is not running. Anyways, I guess I'll need to wait for half year more for you to realize it, half-year more to release another buggy software/drivers, to report you that it's buggy, to return on the same path. No problem, I can wait. P.S. It doesn't matter if the software is on/off; the "double back" works anyways. I don't hold it for long, it just goes there by itself. I would say, after installing the new drivers. Could you please contact our customer service: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote
seansyho Posted November 8, 2016 Report Posted November 8, 2016 Not amazed that instead of finding a solution, you offer me to replace my mouse. Really, I'm not. This is all Tt. Quote
Tt David Posted November 8, 2016 Report Posted November 8, 2016 Not amazed that instead of finding a solution, you offer me to replace my mouse. Really, I'm not. This is all Tt. We are sorry that even we tested the software on different computers, we still don't have the "double forward/back" feature. We would be appreciated if you could give us more details. Quote
banggugyangu Posted November 11, 2016 Report Posted November 11, 2016 We are sorry that even we tested the software on different computers, we still don't have the "double forward/back" feature. We would be appreciated if you could give us more details. What do you have to say to those of us who can't use the mouse outside of left and right clicking because the drivers won't install for windows 10? It'd be great to at least get a response. Better yet, how about you guys just release the driver files so we can manually install them instead of using your ####-poor software to install them? Quote
Schrotty41 Posted November 11, 2016 Report Posted November 11, 2016 Its now over 2 or 3 month later and no driver only is released. The support here is realy badly. Whene comes the driver only??? Quote
Tt David Posted November 14, 2016 Report Posted November 14, 2016 Could you please try this AP and reinstall the software again?https://www.dropbox....1.0236.exe?dl=0Reinstall step 1. plug out your mouse 2. remove AP 3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files 4. restart your computer 5. plug in 6. install AP Il-Sentinela-lI 1 Quote
pj8847 Posted December 29, 2016 Report Posted December 29, 2016 Is there any update to this problem with the mouse not being recognised and the software not running? I haven't seen anything but "we are escalating the issue" over and over again in multiple posts, but not one update since, and these posts go back to july of 2016... and beyond. $70+ piece of hardware that it's own software doesn't recognise, Including the "firmware update"... this is rediculous. Problem exsist for me on win 10 pro x64 platform, on every rig I try it on (total of 6 I own) and it is the same on every one. Mouse is only recognised by windows as an "HID-Compliant device", no control over the different buttons/keys, lighting, sensitivity, etc without the software and the software won't find it; keeps asking me to "plug in device" and I have done so over and over again in multiple USB ports with no change.. I'm stuck with a $70+ basic mouse. Please do something about a proper driver for this or lets talk about a refund of my purchase. I could have spent $10 bucks for a basic mouse if that's what I wanted... (NOTE) mouse and software work fine on win 7 pro x64 platform, so obviously its a win 10 driver issue ( which there appears to be no driver available?), please do something about this already, it's been long enough... Quote
Tt David Posted December 30, 2016 Report Posted December 30, 2016 Could you please try to use our commander center V1.0230? http://www.ttesports.com/files/Product_download/ttesportscommandcenterv10230.rar Quote
pj8847 Posted January 1, 2017 Report Posted January 1, 2017 I've tried everything from the original version that came with the mouse all the way up to the linked 1.0236 files... No difference, same exact thing. Quote
Tt David Posted January 5, 2017 Report Posted January 5, 2017 I've tried everything from the original version that came with the mouse all the way up to the linked 1.0236 files... No difference, same exact thing. Does it happen on the other computer? We've tested the software on our Win10 PC and didn't have this problem Quote
Il-Sentinela-lI Posted January 5, 2017 Report Posted January 5, 2017 No problem here too, win10 and 1.0236... Tt David 1 Quote
pj8847 Posted January 11, 2017 Report Posted January 11, 2017 As I said, 6 machines with win 10 pro x64... all have same problem, even on a complete reformat and fresh install. Quote
Il-Sentinela-lI Posted January 11, 2017 Report Posted January 11, 2017 As I said, 6 machines with win 10 pro x64... all have same problem, even on a complete reformat and fresh install. Maybe you got a bad unit, thats the only reasonable explanation...no one else is having such issues. Maybe some faulty component in the mouse itself. Quote
pj8847 Posted January 12, 2017 Report Posted January 12, 2017 Doubt it, as I said previously, everything works as it should using win 7 pro & Ult x64. No problems with mouse itself. it's definitely the software and something in conjunction with win 10 X64... Quote
Tt David Posted January 13, 2017 Report Posted January 13, 2017 Doubt it, as I said previously, everything works as it should using win 7 pro & Ult x64. No problems with mouse itself. it's definitely the software and something in conjunction with win 10 X64. We've discussed with our PM team and may need more information since It doesn't happen in our Win 10 PC. Could you try different USB 3.0 port or try it on other computer? Quote
pj8847 Posted March 13, 2017 Report Posted March 13, 2017 We've discussed with our PM team and may need more information since It doesn't happen in our Win 10 PC. Could you try different USB 3.0 port or try it on other computer? Already answered in post #140 "As I said, 6 machines with win 10 pro x64... all have same problem, even on a complete reformat and fresh install." Guess I just have to toss it in the trash or hand it off to someone I know who uses win 7 and go with a different company. Shame, spent good money on it and it was a good mouse; works flawlessly in win 7, never worked properly in any version of win 10 though and doesn't look like it ever will. Quote
Tt David Posted March 15, 2017 Report Posted March 15, 2017 Here is the new version for command center: http://www.ttesports.com/files/Product_download/tt_esports_command_center.rar Quote
Il-Sentinela-lI Posted March 15, 2017 Report Posted March 15, 2017 Here is the new version for command center: http://www.ttesports.com/files/Product_download/tt_esports_command_center.rar offline, please reupload (warning before someone try to download, and be unable to). Quote
Tt David Posted March 16, 2017 Report Posted March 16, 2017 This one http://www.ttesports.com/files/Product_download/tt_esports_command_center.rar Quote
Il-Sentinela-lI Posted March 30, 2017 Report Posted March 30, 2017 you guys should update the product page with this driver...many users dont know there are new drivers out. Quote
seansyho Posted August 10, 2017 Report Posted August 10, 2017 (First comment on page 6, and a reply about 2 posts later): Hello once again. It might be pointless to contact you, but I'll give it a shot. The double forward/back still "works", but the mouse is getting older and older, and the LMB already starts giving up. Like, it's getting harder and harder to drag with it, and so if it's still possible to get a new mouse through the warranty, that would work. The only problem that I see is is that the mouse is almost 3 years old. Still, please note that ever since I contacted you the very first time, you still haven't made it possible to actually use the buttons on the right side (opposite from the forward/back; C and D) in BF4. If not - well, simply saying, I'll understand. The warranty period is over, so it's OK. Quote
Ricardo Daniel Posted December 5, 2019 Report Posted December 5, 2019 Em 13/03/2017 às 02:47, pj8847 disse: Já respondi no post # 140 "Como você disse, 6 máquinas com 10 vitórias em x64 ... todas têm o mesmo problema, mesmo em uma reforma completa e nova instalação." Acho que só tenho que fazer jogging-lo sem lixo ou entregá-lo para alguém que conheça quem usa ou ganha 7 e vá com uma empresa diferente. Vergonha, gastou um bom dinheiro com isso e foi um bom rato; funciona perfeitamente no win 7, nunca funciona corretamente em nenhuma versão do win 10 e nem parece que nunca funcionará. hello I'm also having problems with mouse level 10M my windows 10 does not identify it but in windows 7 it works normally already tried everything in windows 10 "computer I use" but it just lights up but still not recognizing I am a client of Brazil if Someone can help I appreciate. Quote
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