beavereh Posted November 4, 2019 Report Share Posted November 4, 2019 Hi all, just wondering if anyone knows about the eRMA service. I have filled out the forms twice and sent an email requesting the status but not even an automated response yet. Its been 5-6 weeks...nothing. My power supply was purchased threw Newegg.ca, Aero Malls inc. was the actual seller. Will I still get warranty? Les Quote Link to comment Share on other sites More sharing options...
TT0987 Posted November 6, 2019 Report Share Posted November 6, 2019 Hi! We would like to help you, please contact with our customer service cs3@thermaltake.com.tw Thanks Quote Link to comment Share on other sites More sharing options...
beavereh Posted November 13, 2019 Author Report Share Posted November 13, 2019 I sent an email off to this address with my model and am requesting how to proceed to get warranty but sadly no reply either. Why does the erma service not work on the main website? Les Quote Link to comment Share on other sites More sharing options...
TT0987 Posted November 19, 2019 Report Share Posted November 19, 2019 Hi! Sorry for your inconvenience. There are different teams between the customer service team and forum team, so that's why we need to ask you to send the RMA request to our customer team. For processing your request, please be patient for waiting. Thanks. Quote Link to comment Share on other sites More sharing options...
adam876 Posted November 24, 2019 Report Share Posted November 24, 2019 I am experiencing this exact problem. It seems like your support staff are either horribly over-worked, or exceptionally lazy. I'm very happy that I made the choice to buy a brand new (defiantly NOT thermaltake, after this expereince) power supply to replace my thermaltake, which died under warranty. That was many weeks ago and I've not received any sort of confirmation that the RMA request was even received. I purchased my thermaltake because it was supposed to be good quality and had a 5 year warranty. Turns out neither of these things were worth it. Quote Link to comment Share on other sites More sharing options...
TT0987 Posted November 29, 2019 Report Share Posted November 29, 2019 Hi, We are sorry to hear that. Please accept our sincerely apologize for your experience, we will take this issue seriously to do the survey. If we get any report from our customer service team, we will let you know ASAP. Once again, sorry for your inconvenience. Tnanks Quote Link to comment Share on other sites More sharing options...
adam876 Posted January 12, 2020 Report Share Posted January 12, 2020 Still no reply. I'm giving up on this company. I don't want another PSU from a company that doesn't even attempt to honor a warranty. Quote Link to comment Share on other sites More sharing options...
balgaintl Posted January 19, 2020 Report Share Posted January 19, 2020 I'm in this same situation. I have a Toughpower Grand Series PSU that is only a year old (10 year warranty). It's clearly failing, and the computer spontaneously shuts down. I've filled out the ERMA form 3 times over the last couple months and sent an email to info@thermaltake.com. I've received absolutely no response. Not even a confirmation that a request was submitted. A good warranty is useless if a company never responds. I really don't want to use or recommend a product that gets zero support. Quote Link to comment Share on other sites More sharing options...
TT0987 Posted January 22, 2020 Report Share Posted January 22, 2020 Hi Sorry to hear that, please accept our sincere apologies. Is ok to leave your email for us? We will contact you personally to make sure nothing miss. Thanks Quote Link to comment Share on other sites More sharing options...
robertmorris Posted July 27, 2020 Report Share Posted July 27, 2020 I just want you to know that I’m deeply grateful for your amazing post! Thanks for the kindness in sharing your expertise to us. office.com/setup office.com/setup office.com/setup office.com/setup mcafee.com/activate Quote Link to comment Share on other sites More sharing options...
zelenadumas94@gmail.com Posted August 27, 2020 Report Share Posted August 27, 2020 Thanks for posting a very sweet article. So much needed data I'll get and keep in my file.Thank u so much. office.com/setup AOL mail login Quote Link to comment Share on other sites More sharing options...
Luis Allred Posted May 18 Report Share Posted May 18 Since the 1990s, many of us have enjoyed playing Uno online with our friends, family, and coworkers. We were wondering if it would ever be possible to play UNO online, now that we live in a digital age. Yes, you can now play uno online with other people or against an AI opponent. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.