After discussing with our engineer, it seems that your firmware is broken...
The only thing we can do is the refresh your firmware version
If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Asia: cs2@thermaltake.com
Europe: support@thermaltake.de