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Everything posted by ThermalMike

  1. **ATTN Users with Thermaltake Riser Cables**

    Email them again, maybe it did not go through. Please dont email 1 time and wait weeks for a response
  2. **ATTN Users with Thermaltake Riser Cables** **UPDATED 5/3/2017** If you are experiencing issues with your Thermaltake Riser Cable product, please help to contact our support for warranty replacement options. Email Contacts: USA/Canada/South America: support@thermaltakeusa.zendesk.com International Global Customers: info@thermaltake.com Subject: Thermaltake Riser Cable Request What we need: 1. Motherboard Make/Model 2. GPU Make/Model 3. Your invoice/receipt 4. Brief description on the issues you are having 5. Your shipping address 6. Your Name 7. Phone Number (For shipping purposes) Once your email has been received, please allow 1-3 business days for processing. Due to region availability, some requests may be delayed.
  3. View 71 Tempered Glass RGB Edition Fan Controller Install

    Hi, For the controller you can put it where you want, I did a 2 part video build with the View 71 you can see here if it helps.
  4. Floe Riing Software

    Hi, Saw your other post and replied there as well to mention. Unplug the USB header cable and boot the system, does it lock up still? I have not seen any issue around with freezing on boot caused by our software, maybe a stability issue? Are you OC on anything? Try going back to stock to test. Narrow it down and remove things to see where it works and breaks. You can also disable the "Boot on startup" and then just run the software manually for troubleshooting to find out what is going on. Keep us posted or just contact our support and talk with us about it in detail. https://thermaltakeusa.zendesk.com/hc/en-us
  5. Hi, Apologize for the issue with this controller replacement. Please contact back the rep you have been working with to let them know. Apologize I cannot help directly from the USA.
  6. Riing Plus 12 Error Code:H_0x0001

    Hi, Glad to hear you got some issues resolved, the sound should not be to bad to resolve either. For the sound modes to work, you need to have sound drivers installed, when you get that error there is something going wrong with the detection of the audio based on the device selected and the driver related to it. Try updating your sound drivers as well to see if that resolves or reinstall the Riing software to see if that helps as well.
  7. Need Additional PCI-E 6+2 cables for Toughpower Grand 1200W

    Hi, Contact our support, we have spare parts we can quote you for the cables you need. https://thermaltakeusa.zendesk.com/hc/en-us
  8. Hi, Sorry for the delay in my reply. What software version are you using? Can you give us your system specs and OS? Uninstall the software and go download the new version - http://www.thermaltakeusa.com/Liquid_Cooler/Liquid_Cooler_/All_in_One/C_00003122/Floe_Riing_RGB_360_TT_Premium_Edition/Support.htm# As for the pump, the speed is automatically adjusted as needed, there is no way to change it. If you want it cooler, turn up your fans or add more, pump speed will not help make it cooler.
  9. Riing Plus 6 fans setup

    Hi, make sure the connection is secured into the controller. If you are using the link cable, try using the other cable from the Y cable that goes to the header. If both of them are not showing detection (Since you got the dip switch setup right) try using just controller #2 only and see if it works by itself. Could be bad controller or just a loose connection. Also, when you have the system on, unplug the power to the 2nd controller and reconnect it and see if it just shows up. If it does, check your bios setting for any power save features the MB offers in the bios and disable them. contact us here for warranty if you need to swap the controller: http://www.thermaltake.com/corporate.aspx?t=4
  10. Core V1 USB 3.0 Ports Not Working

    Hi, The ports are plug and play,but you want to check the connection to the motherboard for the USB 3.0 header. If the MB has 2 of them, try the other one? You either have a bad cable or the port on the MB is dead or disabled, check the bios and test the MB port to confirm.
  11. TT RIING RGB Software Questions

    Hi, When making the change to the color or mode, it will only reflect on the devices connected to that controller you are on at that time. Once you click save and the other controller is set to the same profile, it should sync up all together. Take note you may want to use "coipy color" for the other devices except #1 so they all match. As for the issue you are experiencing, I am not sure it is an issue, let us know if you need any further assistance. Will work on some more videos to update everyone as well, I have been wanting to do a refresh soon for everyone.
  12. This week for #CES2015 we have announced the Pacific Series DIY LCS (Liquid Cooling System) Components. We have a TON of new stuff coming, this is just the start! Pacific RL240 DIY LCS Kit: (CES Exclusive Launch) Buy Now: http://www.newegg.com/Product/Product.aspx?Item=N82E16835106254 We will continue to update on the full line of Pacific Series DIY LCS Components as they become available! For more information on our Pacific Series Components including, CPU Block, Pump, Radiator and accessories visit our website: http://www.thermaltakeusa.com/cooler.aspx
  13. Thermaltake Floe Riing 360 pump buzzing noise

    Hi, Thank you for the video. This sound can be normal when first using the AIO. Since it is a closed loop design, it should settle over time, there also might be some air stuck in the pump. Shift the case around while the pump is on, tilt it to one side and so on for a bit and let it work everything out. I apologize for the delay with my reply, maybe is it better now, but does not sound faulty at all imo.
  14. Hi, Sorry for the delay, back from CES and traveling. 1. You will get the error (Red Controller number) when one or more ports are vacant, all you have to do is turn off that port and the red will go away, it is just a warning to let you know if something is not detected. 2. When setting up the LED profiles, you will only see the fans on that controller you are working on change right away, once you click save and the other controllers are set to the same profile, they will then all match up to be the same. Also take note if you want them all the same, set "Copy Color" on all the other fans except #1 to make it easy. 3. For the strobe issue, try swapping around the fans to other ports and see if the issue is with the fan or the controller ports to narrow it down. Depending on the mode you may get some variables on the lighting, but it should not be too bad. Make sure all the settings are setup for the lighting and the fans are all sync'd
  15. F31 psu cover compatibility?

    Hello, Sorry for the delay, CES and all that. Yes, we list the PSU cover to support F31 and it will fit in the View 31 as well, but we have been out of stock. Check around if you can still find it, Part Number: CM00137 When you use this with the View 31, the Vertical GPU mounting will be tight, but it is possible.
  16. Riing Software and Ryzen 1700 issues!

    Hi Duluth, Apologize for the delay with my reply, since you are located in the USA, please contact our USA support so we can setup an RMA to swap it out. Please also let them know about the situation and talking with me so we can help test prior to sending out. If there is any update, please let our support know. https://thermaltakeusa.zendesk.com/hc/en-us
  17. Hello, You will need to contact our support to get a replacement controller. Since you are using Ryzen and this controller may be the original design (Prior to Ryzen launch) where you need a new controller to get it to work. All you need is to swap out the controller. This is a compatibility issue due to design changes beyond our control. You could use a USB to micro USB cable and connect it to another PC, install the software and setup your fans for the time being, lights and all that and it will save the settings, you will just not be able to make the changes on the Ryzen PC until you get the updated controller. You can contact our support for warranty here for your region: http://www.thermaltake.com/corporate.aspx?t=4
  18. Floe Riing 240 Premium

    Hi, Yes, you can use the daisy chain cable or just use the other USB coming off the Y cable for the second controller. Some things to try: 1. Try each controller by itself, make sure they both work standalone. 2. Double check the cable connections are all properly seated. 3. For the wiring you can remove the sleeve protection if you want to slim up the cable routing. (Have done this when using A LOT of fans in a case) 4. When you power up the system, if you get no detection initially, unplug the power cable from the controller, wait a bit, then reconnect. See if the fans are detected. 5. If the controllers/fans cannot detect, take a USB to micro USB cable (Like for your phone) and plug the USB into the back of the MB i/O USB and the micro to the controller. See if you get detection then, if so something could be up with the USB header, like a power save feature or initial boot up delay. (Have seen some new things showing up) Please also help list some system specs, your OS version and the Riing Plus Software version you are running. Make sure you have the lastest 1.1.4 off our website. (Shows version in bottom right corner on the software)
  19. Riing Plus Controller stop working

    Hi, Great to hear, hopefully you are solid now on the fans. As for the molex connection, it secures more than SATA can lock wise and we are looking into other options going forward following the trends of PSU connections. When you consider the fan power + the RGB LED power it is more than your typical fan with the added features you get, 12V and 5V are used for these operations. It also saves the hassle of having 2 separate wires off the fan and requiring the fans to be also connected to the MB like some of our competitors.
  20. Floe Riing 240 Premium

    Hi, Did you set the DIP switch on that 2nd controller so they are not both on #1 (Default) If the controller is not detected, you likely have a loose connection, could have been when you secured all the wires in the case to close it up. What corsair product are you using? how you like the wire management? I have a hard time looking at those double wires coming off and the added controllers you have to BUY
  21. Riing Plus Controller stop working

    Hi, Seems like that is possible. You have seen it work and know how to connect it, you either have a loose connection somewhere or wires when they got pushed back into the case causes something. Make sure you dont have any weird setting for the USB headers to reduce power (New MB have this now). Maybe a windows update or something, hard to say, but it is working i know that much ^^
  22. Riing plus on ryzen

    Hi, Issue has been solved with software updates and revision of the controller. This was due to the IC AMD changed moving to ryzen and the Riing Plus was already out at the time. If you have any issue, just have them contact our TT Support. http://www.thermaltake.com/corporate.aspx?t=4
  23. Extended ATX

    Hi, Cable routing will be a challenge, it might look like it will fit on paper, but wait till you get it in there, you will see. Sorry I dont have one to give you a photo, just take caution on the uphill road ahead if you plan to do that.
  24. EATX Motherboard on the new Core p90

    Hi, It would fit, but you would suffer for the pass throughs for the 24-pin cable and SATA and all that. You can also wrap them around to the other side holes, but that is really not the purpose. The P90 is a different type of case and it is already pretty big
  25. Tt 360 Floe Riing Premium Water block LED not bright !!

    Hello, Sorry I cannot download videos directly, you can upload it here or link it on you tube or something to view only.