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Found 5 results

  1. Hello, I'm having issues running the software for the Riing Plus fans on my Ryzen rig. Software says it doesn't detect a controller even though it's plugged in. I've tried using a mirco usb to usb cable to see if that works, it didn't. Does anyone know how to fix the issue? Here are my specs, if ever it's needed. Ryzen 5 1600 MSI B350M Mortar Asus GTX 1070 8GB OC G. Skill Ripjaws 16GB Silverstone Strider Plus 500W
  2. Guys just wanted to say I've been dealing with the issue of Ryzen not working with the Riing Plus TT Premium software. I had been sent 2 separate controllers from thermaltake months ago and it never fixed the issue so I had just been waiting for a software update to fix the issue. On here last week I saw someone mention it was a hardware issue and thermaltake was shipping out new controllers so I decided to do an RMA and see for myself. I received my new controller today and can confirm, the new hardware is working with Ryzen now! Better late than never I suppose. If you have this issue, send in your RMA's now and explain you need a new version of the controller. Good luck to you all.
  3. Just wondering if anyone has fixed the issue everyone is having with Ryzen compatibility? I know my controller cable is connected proper, I hear a connected tone from Windows. It also says USB device has been connected and ready for use. However, when I try to open the program. It is listed in my task manager, and the icon on the bottom right is showing. But beyond that, nothing happens. Program opens when I disconnect the controller cable, found this out from these forums. But of course it says nothing is connected. I've messaged the admins myself, waiting on a response. But anyone with more information, I would greatly appreciate it. Thanks everyone for the time. - Frustrated Riing Plus 12 user
  4. To all Ryzen and Riing Plus owners. 1. There is a workaround so the Riing Plus software will load and you can start making profiles. Connect the controller using a Micro-USB cable to a USB port on the back of your motherboard. This will allow the software to load. Notice, not all ports work for everyone, so try more that just one. 2. Please like this post, and request support (here: http://my.thermaltake.com/csTech.aspx) so thermaltake can start noticing the Ryzen users. This bug needs to get fixed SOON!! it has been more than TWO months!! BTW. I did send a request but did not get "a satisfactory response within 24/48 hours " I got nothing yet. So post below if you did request support and post your replay if you get any. Thanks.
  5. I built a new system featuring the FX-8350 this past summer and I purchased the pacific r360 kit for it. With the release of AM4 around the corner, I was wondering if thermaltake's Pacific W1 waterblock will have support for it, and if not - will they sell or give us mounting brackets? Or will we just have to buy a new block...?
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