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JPL95

TT Contact 21 (support needed)

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I emailed TT support 6 days ago, no reply... my contac21 cooler's fan seems to be dying, every time i turn it on it makes a horrible grinding sound, like the bearings are shot. I have no idea how long the warranty is for this stupid fan, and i cant afford to ship it in. however, for some reason tapping the fan over and over eventually gets that grinding to stop. is there anybody who can some how get TT support to actually reply to this or my emai?

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Hello JPL95,

 

We at Thermaltake would like to apologize for the inconvenience this has cause you.  

Your CPU Cooler is covered by a 3 year warranty and can be replaced. 

In order to claim a warranty replacement, you will need your original proof of purchase.

 

Please CALL USA Customer Support to receive further instructions.

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

 

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

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Hello JPL95,

 

We at Thermaltake would like to apologize for the inconvenience this has cause you.  

Your CPU Cooler is covered by a 3 year warranty and can be replaced. 

In order to claim a warranty replacement, you will need your original proof of purchase.

 

Please CALL USA Customer Support to receive further instructions.

 

Thermaltake USA Customer Service

Email: ttsupport@thermaltakeusa.com

 

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

They want me to RMA it.. I 1. cannot afford that (canada post is way over priced, it will cost $10+ to ship the fan in a bubble envelope), and 2. I will not have a computer to use for #### knows how long while i wait. I have found the proof of purchase... 

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