JPL95 Posted October 2, 2014 Report Share Posted October 2, 2014 I emailed TT support 6 days ago, no reply... my contac21 cooler's fan seems to be dying, every time i turn it on it makes a horrible grinding sound, like the bearings are shot. I have no idea how long the warranty is for this stupid fan, and i cant afford to ship it in. however, for some reason tapping the fan over and over eventually gets that grinding to stop. is there anybody who can some how get TT support to actually reply to this or my emai? Quote Link to comment Share on other sites More sharing options...
Tt Dhony Posted October 2, 2014 Report Share Posted October 2, 2014 Hello JPL95, We at Thermaltake would like to apologize for the inconvenience this has cause you. Your CPU Cooler is covered by a 3 year warranty and can be replaced. In order to claim a warranty replacement, you will need your original proof of purchase. Please CALL USA Customer Support to receive further instructions. Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Link to comment Share on other sites More sharing options...
Tt Alex Liu Posted October 2, 2014 Report Share Posted October 2, 2014 Please contact Thermaltake USA customer service team for RMA instructions. email: ttsupport@thermaltakeusa.com Toll free: 1-800-988-1088 M-F 9:00AM ~ 5:30PM (P.S.T.) Quote Link to comment Share on other sites More sharing options...
JPL95 Posted October 2, 2014 Author Report Share Posted October 2, 2014 Hello JPL95, We at Thermaltake would like to apologize for the inconvenience this has cause you. Your CPU Cooler is covered by a 3 year warranty and can be replaced. In order to claim a warranty replacement, you will need your original proof of purchase. Please CALL USA Customer Support to receive further instructions. Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) They want me to RMA it.. I 1. cannot afford that (canada post is way over priced, it will cost $10+ to ship the fan in a bubble envelope), and 2. I will not have a computer to use for #### knows how long while i wait. I have found the proof of purchase... Quote Link to comment Share on other sites More sharing options...
Tt Terry Fong Posted October 20, 2014 Report Share Posted October 20, 2014 Dear JPL95, Please PM me your e-mail address. Quote Link to comment Share on other sites More sharing options...
BawANGEL Posted February 8, 2017 Report Share Posted February 8, 2017 How to add contact with mimcmd or other way? Quote Link to comment Share on other sites More sharing options...
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