Tony.P

Dear user We update the last vserion. please download it form offical website. https://www.thermaltake.com/downloads

Dear Akutra You can send the log file via webstorage or short link to my forum message.

Hi Watchara Ptpk We fixed this issue in version 2.1.1, please download the last version. https://www.thermaltake.com/downloads

Hi kaludon209 We update the TT RGB PLUS 2.1.1, fixed the Windows start bug.

Hi All We update the TT RGB PLUS new version https://bit.ly/TTRGBPlusV210

Dear User Could you provide how to connect the power cable to the fan controller? Please connect controllers to a different power cable, will reconnect the controller with software.

Dear User Thanks for your report, we will update this issue next week!

Dear MCking005 Could you provide your windows version and PC information (MB and CPU)?

Hi Law Could you provide the uploaded file for us to check it?

Dear ducad87 Could you provide the model of the PSU product you purchased? And provide your PC hardware information and Windows version.

Dear Grimfilth Could you install HWiNFO software after removing TT RGB PLUS? Here is HWiNFO's official download website: https://www.hwinfo.com/download/ Is there any noise when HWiNFO running? Same with TT RGB PLUS?

Dear Grimfilth Could you help our team to get the HWinfo kit log? Please follow the steps link below to open the HWinfo kit debug mode. https://www.dropbox.com/s/43lgb1csbmiimxt/LibHWInfo Debug Mode.docx?dl=0 Then send the LibHWinfo.DBG file to our team.

Dear Grimfilth Could you provide some screenshots or videos for our team to understand this polling hard drive issue?

Dear Junkdepot Could you provide the TT RGB PLUS software version?

Dear DrStrike Could you send the log file to us by google drive or dropbox storage service? Please prepare the following documents: 1. C:\Users\user name\AppData\Roaming\Tt 2. HWinfo log: