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Tony.P

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Tony.P last won the day on December 14 2018

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About Tony.P

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  1. Tony.P
    Dear User Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately.
  2. Tony.P
    Dear User Could you provide your MB, CPU and Windows version? (ASUS X299 , Intel i7 9700, Windows 10 1903) Then what TT product did you purchase? (ex: LEVEL 20 RGB Mechanical gaming keyboard )
  3. Tony.P
    Dear User Please remove the "TT_PREMIUM_X1 " folder under this hidden path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.5. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve.
  4. Tony.P
    Hi Ac1d3urn Please reinstall the TT RGB PLUS V1.3.801, that is test version without HWinfo suite. We need to know whether it still freezes without detecting hardware or not.
  5.    Rapt0r_GT reacted to a post in a topic: TT RGB Plus Temp Issue
  6. Tony.P
    Dear Rapt0r_GT Thank you for your report. Because AMD changed the CPU temperature string rule. https://forums.tomshardware.com/threads/hwinfo64-which-cpu-temp-is-correct.3535427/ We decided to listen users’ suggestion and correct it again. Attachment is the revised test version. TT_RGB_Plus_Setup_1.3.802_x64.exe.zip
  7.    Max G reacted to a post in a topic: Windows DPS G App and TT RGB Plus Software
  8. Tony.P
    Hi ANON2019 1. Please find and open the hidden folder in path C:\Users\user\AppData\Roaming\Tt\RGBRiingPlus 2. Delete this folder. 3. Reopen the TT RGB PLUS
  9. Tony.P
    Dear Sir/Madam Please remove the program version 1.4.2009 and the "TT_PREMIUM_X1 " folder under this path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.2. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve.
  10. Tony.P
    Hi All We already have fixed this issue for AMD CPU. New version download link : https://ttrgbplus.thermaltake.com/ Download TT RGB PLUS Software
  11.    serene_langley reacted to a post in a topic: TT AIO cooler plus riing 12 3 pack radiator fan issue
  12. Tony.P
    Hi serene_langley We have already asked the relevant customer service to contact you and will help you solve the product problem. Thanks for your report.
  13. Tony.P
    Hi Blast77 TT RGB Plus reads the system temperature include CPU, GPU, memories and HDD. This is a necessary function.
  14. Tony.P
    Hi all We will update the software in Nov 15. Now we are testing.
  15. Tony.P
    Hi We already know what the reason is, please be patient and wait for the next update version in November. Thank you.
  16. Tony.P
    1. How i can tell the Software to start with windows MINIMIZED ? its annoying to minimze it manually all the time when windows start Cancel "Run TT RGB Plus Program when Windows starts.
  17. Tony.P
    Hi ring0r Riing Trio Controller and Lumi controller were different. Don't use Lumi stripe into trio controller.
  18. Tony.P
    Hi Deniska All of Thermaltake RGB products (include iRGB Plus PSU and cooler product) was connected via USB. TT RGB Plus software supports RGB cooler products. Cooler products have a control box attached to the motherboard. TT DPS G App supports PSU products. User just needs to insert the RGB products(cortrol box) into the motherboard USB 9 pins.
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