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Tony.P

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Tony.P last won the day on April 18

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  1. Dear Grimfilth Could you install HWiNFO software after removing TT RGB PLUS? Here is HWiNFO's official download website: https://www.hwinfo.com/download/ Is there any noise when HWiNFO running? Same with TT RGB PLUS?
  2. Dear Grimfilth Could you help our team to get the HWinfo kit log? Please follow the steps link below to open the HWinfo kit debug mode. https://www.dropbox.com/s/43lgb1csbmiimxt/LibHWInfo Debug Mode.docx?dl=0 Then send the LibHWinfo.DBG file to our team.
  3. Dear Grimfilth Could you provide some screenshots or videos for our team to understand this polling hard drive issue?
  4. Dear Junkdepot Could you provide the TT RGB PLUS software version?
  5. Dear DrStrike Could you send the log file to us by google drive or dropbox storage service? Please prepare the following documents: 1. C:\Users\user name\AppData\Roaming\Tt 2. HWinfo log:
  6. Dear DragonMists We updated the TT RGB PLUS software ver 2.0.6 today. In this version, we optimized the operation after the computer woke up. Here is the official website download link: https://www.thermaltake.com/downloads
  7. Dear Fred_Marjo We found the controller does not support TF-2 via software log. Please check the specific controllers of the following water block models. https://www.thermaltake.com/pub/media/wysiwyg/key3/img/TF2/TT RGB PLUS Support List_TF2 Controllers_EN.pdf TF-2 prodcut website page: https://www.thermaltake.com/thermaltake-pacific-tf2-temperature-and-flow-indicator.html
  8. Dear Hyberpsycrow Thanks for your report again. We are doing more detailed testing. Please wait.
  9. Dear User TF-2 must use the included controller. Don't connect with other fan's controller. If you still can't find the controller again. Please provide your PC information and program log. How to find software log? https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  10. Dear Hyberpsycrow Here is our testing version. We improved USB port connected function. https://drive.google.com/file/d/15rXc4WJCEP8IXgoPag1h5T3WITF7lQMX/view?usp=sharing
  11. Dear User You can send us TT RGB PLUS program log again. We will help you to check that the software is working properly. But I think your problem is related to hardware connection issue.
  12. Dear VMT May be you can try the TT RGB PLUS V2.0.5. Here is download link. https://bit.ly/TTRGBPlusV205
  13. Dear nutteroo Could you replug the TOUGHLIQUID CPU water block USB port then turn on the PC? The LCD hardware probably has crashed. If it isn't work, please send the software log to us following below this tip. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  14. Dear Sir I got your folder. We will find problem. please wait.
  15. Dear Sir We're sorry for the inconvenience. Could you provide your PC information and the program log? Please following the tips belolw this downlink: https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
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