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Tony.P

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Tony.P last won the day on December 14 2018

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  1. Dear Sir Could you provide your pc information (CPU, MB..etc) and TT RGB PLUS software log information. If you can provide the video with the problem, it will help us to understand this issue.
  2. Dear Sir Could you provide the software log and PC hardware information again? Please follow the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  3. Dear User Thank you for your report. We will test it and fix it next version.
  4. Dear Sir Could you tell us what's your motherboard, CPU and Windows version? Here is tip to get software log, and send us the log file to our team. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  5. Dear Sir We update the iTAKE V1.5.5, Here is download link: https://bit.ly/TTiTakeSetupV155
  6. Dear User Could you tell us what product purchase? Example: ARGENT K5 RGB Gaming Keyboard Cherry MX Speed Silver.
  7. Dear Shaq786 Could you tell us what is the mousepad model name? Maybe you should use TT iTAKE, here is official download page: https://www.thermaltake.com/downloads
  8. Dear User In order to support more lighting effects and product. TT RGB PLUS has cancelled the function of writing into the controller. If you need to set and keep lighting effects. Must be turned on TT RGB PLUS.
  9. Dear User Thanks for your report, our team will check it. Next time to update will in September.
  10. Dear user Did you try this version? https://www.dropbox.com/s/yt0cmmwkape5awc/TT RGB PLUS_Setup_2.0.3.2_x64.exe.zip?dl=0
  11. Dear user TT RGB PLUS will support the file import function in next version. Please wait.
  12. Dear user I imported the profile, as shown below. Could you try to re-pair the products again?
  13. Dear Sir Here is test version https://www.dropbox.com/s/yt0cmmwkape5awc/TT RGB PLUS_Setup_2.0.3.2_x64.exe.zip?dl=0 You can try it. If you have any problems, you can tell us. We will fixed this issue in next version.
  14. Dear user Could your provide the file? Let us check it.
  15. Dear Sir LibHWInfo.exe is one of the program kits, used to detect the real-time hardware information.
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