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Tony.P

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Everything posted by Tony.P

  1. Dear Sir There will be conflicted when TT RGB PLUS and Aura executed simultaneously. "RGB" is synchronous Thermaltake gaming products and PSU lighting effect.
  2. Dear fr3sh Here is our PC screen shot, please follow these steps. Hidden folder C:\Users\user\AppData\Roaming\Tt\RGBRiingPlus
  3. Dear user Please follow this tips and send us the file. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  4. Dear User Thank you for ur report, Could you provide the log file to us. Following the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  5. Dear User Is there an error code? Could you provide your TT RGB PLUS screenshot to us?
  6. Dear User Thank you for ur report, Could you provide the log file to us. Following the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  7. Dear user TT RGB PLUS don't support for Linux OS, Sorry.
  8. Dear Sir I'm sorry that this happened. Our team will fix the issue ASAP. Once new news will be immediately informed of you.
  9. Dear user Could you tell us your PC motherboard and cpu type? Or you can send the program file to us. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  10. Dear Sir Please follow the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  11. Dear Sir Could you tell us which product you purchase? Error code H_0x001 is not detecting the controller.
  12. Dear Sir Could you delete the log ini and iTake folder in different users account and remove the hidden folder C : \Users\PC name\AppData\Roaming\Tt. Then remove the iTake in system "Programs and functions" and reinstall the iTake 1.5.0 version. Thank you for your report.
  13. Dear User Our lighting effects must be turned on TT RGB PLUS. TT RGB PLUS will store any lighting effects you set, and the lighting effects will be activated next time you open the software.
  14. Dear User Could you try this version. If not, please let us know. https://www.dropbox.com/s/9mjbd5jkoyesylz/TT RGB Plus_Setup_1.3.905_x64.exe.zip?dl=0 Sorry to keep you waiting.
  15. Dear user TT RGB PLUS have to be executed after your system operation. Because the lighting effect is transmitted via TT RGB PLUS
  16. Dear Sir Let us check this problem, thank you for your report.
  17. Dear User This download link is our latest test version. Could you test it again? Sorry for making you wait for a while. https://www.dropbox.com/s/0w9hj7t5vbcpte1/TT iTake Setup_V1.4.7006.exe.zip?dl=0
  18. Dear User These two controllers needs to be connected to two different power 4-pin cables separately.
  19. Dear User Please try this version below the download link. https://www.dropbox.com/s/zuccb2cguukqwwj/TT iTake Setup_V1.4.7004.exe.zip?dl=0 If the crash problem cannot be solved, please provide the program log "x1_log.ini" to us.
  20. Dear User Sorry, We can't download this file. Does this version solve your problem? TT RGB PLUS V1.3.902 https://www.dropbox.com/s/bkhapyphlq6s7pa/TT RGB Plus_Setup_1.3.902_x64.exe.zip?dl=0
  21. Hi Could you provide log again? Use 1.3.901 vesion. https://www.dropbox.com/s/bkhapyphlq6s7pa/TT RGB Plus_Setup_1.3.902_x64.exe.zip?dl=0 Thank you.
  22. Dear user Could you try to this testing version below this download link. https://www.dropbox.com/s/lm0tlw6ah5lik0d/TT RGB Plus_Setup_1.3.901_x64.exe.zip?dl=0 We fixed some issues.
  23. Dear User Thank you for your report. We need some information for you PC. 1. Mother Board 2. CPU 3. Windows Version (Ex: Windows 10 pro 1809) Could you provide TT RGB PLUS program log to us? Please follow the tips below this link. https://www.dropbox.com/s/8cdejahan0rmawp/TT RGB PLUS Debug Mode.docx?dl=0
  24. Dear user Now I need you help me to check this problem. Could you show us the pics like my attachments? (Pic_1. Pic_2, Pic_3 & Pic_4) Pic_1 : Windows Settings >> Apps>> Programs and Features. Pic_2 : C:\Program Files (x86)\Tt\iTAKE Pic_3 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1 Pic_4 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system
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