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TT James

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Everything posted by TT James

  1. Hello frozensun this is James from thermaltake! thanks for choosing View 91. and yes! you're right! you need at least 300mm riser cable for this giant beauty! James
  2. TT James

    Level 20 Series

    Hello Sprookets this is James from thermaltake! thanks for choosing Level 20 XT. that is a beauty case with outstanding view. for the fan controller, we have them at the bottom and stick with the radiator. like below image we believe there are the better place to hide the controller. thanks
  3. Hello GregAMD this is James from Thermaltake Case Team could you please shoot a quick video for me---how do the fans connected on the ARGB control board and "If I unplug the fan in port 1 and plug in a different fan, then that fan lights up." so that I would have better understanding on how's going on and figure out how i could help you with! PM me if there is any further concern. thank you!
  4. Hello PCDesignerRy One question! why do you want to mount the fans at the left side? there is no way in or out for the airflow on that side. the bracket can be installed only on the other side of the case. like to image below welcome to PM me if you still have any concern James
  5. PM you! check the inbox
  6. TT James

    Level 20 Series

    Hello MikoRoG unfortunately, we do not have bracket to support vertically mounting the GPU in Level 20 HT. for the original design, there is only one way to mount the GPU-Horizontally. if you would like to mount it vertically, you may have to 3D point by yourself. But, i will forward your request to our R&D department to see if they could have a 3D file for that bracket and upload to our Thermaltake 3D Makers https://3dmakers.thermaltake.com/ thank you for choosing Level 20 HT. that is a HUGE and gorgeous chassis. James
  7. TT James

    Level 20 Series

    Hello we did try to sync our control board and ASUS X570 series M/B, and it worked! our engineers are still testing right now to see if they could figure out the problem. if there is any updates, i will get back to you all. James
  8. Hello JJShepp you're right! View 91 and W100 share the same case body. but i'm not sure what you mean by " Could you mount a view 91 on a W100 pedestal base? " do you want to put View 91 on W100? James
  9. TT James

    W200

    Hello PCDesignerRy thanks for choosing Thermaltake chassis. W200 is one of the best choice to build your own system! the internal space is HUGE! and the wheels are removable. James
  10. Thermaltake Level 20 HT Full Tower Chassis URL: Level 20 HT: https://www.thermaltake.com/level-20-ht-chassis.html Level 20 HT Snow Edition: https://www.thermaltake.com/level-20-ht-snow-chassis.html Thermaltake Level 20 HT Full Tower Chassis Distinctive from most cases on the market, the Level 20 HT full tower chassis is specially constructed to continue the legend of the Level 20 series case family. It features four durable 4mm thick tempered glass windows, two preinstalled 140mm standard fans on the top, and is designed with outstanding system ventilation. The chassis is a premium choice that inhabits a vertical mount design and expansion capabilities for massive custom liquid-cooled systems. The Level 20 HT takes our latest case innovations and wraps them in an ultra-modern style that’s utterly unique in the case market today. Stand out from the crowd with the Level 20 HT. Tempered Glass Window With Ultimate Viewing Angles The Level 20 HT comes with four tempered glass panels at the front, top and both sides which make it easy to display the internal components. For the front and top tempered glass panels, users can easily unlock by pressing down the locking mechanism located on the top part of the glass, allowing quick and easy access. The left and right hinged doors are also equipped with a smart lock security system allowing you to easily secure the inner components of your case. Dust Reduction Well-designed quick removal magnetic fan filters on the back and at the base provide excellent dust protection and dirt reduction, ensuring a dust-free environment. #For more features & details, kindly visit our official website Let us know what you think about our brand new model- Level 20 HT
  11. Hello Belezeebub for XL-ATX M/B, there are only three cases for View 91/W100/W200. Tower 900 cannot fit this M/B
  12. TT James

    Level 20 Series

    Hello, for the control board, there should've a jumper for Fan 3. like the pic below. and to sync with the M/B, have you tried to press the RGB button for 3 seconds? the fans will blink in RED and then should be okay for M/B sync. and our engineer will test the ARGB control board with ASUS X570 M/B to see if there is any problem to sync.
  13. Hello SickMunkey Do you mind take a picture for the control board? thank you
  14. S500 TG Mid-tower case comes with one tempered glass panel on the left, one pre-installed 140mm front fan and one 120mm rear fan, supporting motherboards up to ATX. MSRP: USD $99.99 URL:https://www.thermaltake.com/s500-tg-mid-tower.html Thermaltake S500 Tempered Glass Edition Mid Tower Chassis S500 Tempered Glass Edition mid-tower chassis combines sophistication and elegance and is all built with a modern Steel case construction. The S500 is manufactured with one Tempered glass side panel. Two preinstalled standard fans, 140mm at the front and 120mm at the rear to enable outstanding ventilation. S500 TG incorporates a full modular design, vertical radiator & GPU mount, Patented Rotational PCI-E slots, and the support for 200mm fans. The flexibility is limitless for high-end components. For storage this case has four drive trays with modular drive racks, delivering advanced storage capacity and great liquid cooling expansion. S500 TG is a great fit for users who are looking for a modern and stylish chassis.
  15. Hello First, you gotta make sure the M/B equip 5V header and you have to connect the signal bridge cable to the TT control board. then, long press the RGB button for 3 seconds, the lighting effect will blink twice, and now you are able to control the lighting effect via Aura. thanks
  16. that's the LED for the Hard disc drive.
  17. Hello the commander C series is now available on US AMAZON. and will be available soon in UK for sure. this Case will not let you down for sure!!
  18. Thermaltake Commander C Series Key Features - Two Built-in 200mm 5V ARGB Front Fans - Supports both ARGB Color Synchronization with ASUS, MSI, GIGABYTE and ASRock Motherboards - RGB color selection button via the I/O Port - Built-in ARGB Switch Board for Different Lighting Modes - I/O Port Supports Dual USB 3.0 - Excellent Cooling Capability with 2-Way Radiator Mounting up to 360mm - Gaming Design, Mesh Front Panel - Riser GPU Support Bracket - Built-in Power Cover - 4mm Tempered Glass Side Panel - Superior Hardware Support Product Link
  19. Hello xpusostomos kindly check the dimensions for Core P5 wall-mount usage from below image. thank you so much
  20. Hello sampsonitus Seems like the reset switch cable doesn't connect to the RGB switch board correctly(check the below RED circle) if you connect the reset switch cable directly to the M/B, you will not able to control the RGB lighting effect from the reset button. the PC will be restarted everytime you press the reset. Please check the cables are all connected correctly to the switch board. thank you
  21. Hello, you could contact Thermaltake customer service and let them know which part you are looking for. I am sure they can definitely help you out.
  22. WOW! it is AWESOME!!!!
  23. Hello, for View 71 RGB case, the controller does not need to be connected to power supply. just connect it to the M/B. kindly check the below instruction you could find the manual from the URL below https://www.thermaltake.com/products-model_support.aspx?id=C_00003130 hope you enjoy this case, personally, I LOVE it. it's gorgeous!!
  24. hello, i believe you have VIEW 91 case, right? for the type C issue, could you please tell me which motherboard you have? so that we could double check for you there shouldn't have this problem. the type C should be able to reach the M/B. we did a lot of tests before launched. maybe you could try a different way to do the cable management. thanks
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