VMT

There is no problem with the controller, its that their software is #### and they just did not code support for sleep/wake.
There is a command they send to the controller when the application starts, all they have to do is listen for sleep/wake events and reinitialize the controller/connection. This is what I do in my app and it works just fine with sleep and hibernate.

Hello, all!  I was on the phone with Tt support earlier because I am having this same issue and I was able to submit an RMA with their guidance to get the revised power cables for my Riing 12 Plus fan controller boxes, but not wanting to wait and see I was on here most of last night trying the two Task Scheduler-based workarounds.  They didn't work for me.
 
So I've spent the past couple of hours figuring it out and I have a solution that works for me.  Hopefully anyone else out there for whom the first two also don't work and who spent $200 on these fans only to see unicorn vomit every time the wake their computers up will find this extremely helpful.
This is in Windows 10, by the way.
 
Start by opening Task Scheduler (search it in your Cortana search bar)
 
Action->Create Task...
 
General Tab: Name it "TT RGB Plus Restart" or whatever you want.  Same tab, check the radio button for "Run whether user is logged on or not" and check the box for "Do not store password.  The task will only have access to local computer resources."  Then check the box for "Run with highest privileges"
 
Triggers Tab: New...-> then in the new "New Trigger" window that opens up, next to "Begin the task:" choose the drop-down option "On an event".  Down under "Settings" leave it on "Basic" and use the "Log:" drop-down menu to select "System".  Then use the "Source" drop-down menu to select "Kernel-General". In the "Event ID" box, type "1".  Then click OK. 
 
Actions Tab:  New...-> then in the new "New Action" window that opens up, enter "C:\Windows\System32\taskkill.exe" (quotes included) into the "Program/script:" box.  In the "Add arguments (optional):" box, type /IM /F "TT RGB Plus.exe" (quotes included).  In the "Start in (optional):" box, type "C:\Windows\System32\" without the quotes.  Then click OK.  New...-> then in the new "New Action" window that opens up, enter "C:\Program Files (x86)\Tt\TT RGB Plus\TT RGB Plus.exe" (quotes included) into the "Program/script:" box.  Change this according to where it is installed on your machine or just navigate to it using the "Browse..." button in this window instead.  Then click OK.
 
Conditions Tab: Uncheck the box for "Start the task only if the computer is on AC power".
 
Settings Tab: Change the "If the task is already running, then the following rule applies:" drop-down to "Stop the existing instance".  Then click OK.
 
That should do it!  Every time you bring you computer out of Sleep, it will show unicorn vomit for a few seconds and then set it to clean white rings like mine or whatever you've got your profile set to.  I hope this helps!
 
PS: I recommend right-clicking the TT RGB Plus icon in the task tray and enabling the start with Windows option, and then shutting down and restarting your computer before or after implementing this workaround.

I can confirm... it does.

I just ran into this issue... hard to understand that it remains unfixed but earned the "premium" liquid cooler a 1* rating at Amazon and a crystal clear warning for future buyers.
Seems that such reviews clearly describing persisting problems and the unwillingness of the company to fix it are the only tool customers have.
I found a solution though, MoshiMoshi0 provices TTController on github, json based config but with a tremendous support.. just a small service running in the background and doing what I want... and that one survices hibernation.

Of course, I am experiencing this issue as well. The reason I felt I needed to post on this topic is that it feels ridiculous to me that other company's, like Corsair's, peripherals work just fine after sleep or startup of any kind. If they can get their software and hardware to work why can't Thermaltake. This should be addressed soon before TT starts losing more customers.

"Lose Face" faith should not be in any customer service environment - end of story, no matter which country!
Instead, they even admit being too uneducated (read dumb) to fix an issue by saying/asking "too difficult or can't you just accept it?" - Is that really Asian logic of "saving face/honor?" (sigh)
However, the real problem is much deeper than that as other companies like MS, Google, Apple have a #### of a time to QA their products... instead the common attitude out there is to throw beta code at the customers and see what customers/users find out. Especially MS had a painfully steep corporate learning with that approach.
The smartness/logic of software companies creating a $1000 software package BuT it cost them $2000 to fix all bugs involved... must be an modern world thing and it's good coz they don't need to hire expensive competent staff.
Cat chasing tail? sure is!
 

Disappointing but not surprising. It's the Taiwanese way. I spent four years as a product manager in Taiwan, only took a week to understand the cultural barriers that make situations like this so difficult to resolve. Cannot solve a problem because acknowledging that there is a problem might cause someone to lose "face". Overuse of the word impossible is also a problem resolving this issue. Very difficult and impossible are not synonyms. This issue could have been solved many times in the 8 months since this thread started. Instead they gave up immediately and started the default Taiwanese customer service game of "can't you just accept it". Customer service tip for Thermaltake, you cannot ever tell your customers "no" or "you cannot help them". You cannot make your problem the customers problem. Say "we are working on a solution" and then work to ensure that your customer are satisfied.
I have over $600 of Thermaltake products in my machine. My case falls down a little on execution, an obvious scratch on my white case where a drill bit slid across the paint. Pretty clear that a hole had to be re-drilled after painting. Things like this happen, no product is perfect but you should always be trying to improve. On the other hand this refusal to address a simple fix of a software issue may be the last straw in preventing me from purchasing Thermaltake products in the future.
Come on Thermaltake step up and run your business like adults. In Taiwan I worked with many intelligent, highly educated people that could do amazing work when motivated and empowered to do so. This is an easy opportunity to allow them to learn that they can make the "impossible" possible.

This is not only a problem with ThermalTake, I have seen this lack of support for all RGB products, and software control.  I have invested $$$$ on RGB products as I think its cool and unique.  but getting just to work seems like a challenge for these people that create both hardware and software products.
I have used Corsair, Asus Aura, Razer Chroma, TT RGB (manual controller) and the TT Riing Plus, and almost every time, I see a ton of support issues, with a lake of support or response from said companies.  
I do not even put my PC's to sleep I let them run, but just turn off the monitors, this breaks the Riing RGB software as well, and when I go to restart it, it will save all fan info, and color info, but will not save my chroma sync setting in the software.  and I have to have my kids account set to admin for the whole thing to run right.  
At this point, I just might give up RGB lighting all together.  

Yes, exactly but I would like to see this hard coded into the controller hence they can't mess with that any more
 

The real problem here is the controller is too cheap to (re)start on its own with given/memorized settings - it would cost at most $5.50 to implement such a auto restart function but apparently no way for TT to do this (let alone in a standard Win user account).
Do they realize that the Floe 360 cost ~$269 in Australia? ... come again?

This is still an issue. My correspondence with Thermaltake customer support:
 

Ok, so Thermaltake sent me a new controller/A cable w/two micro usb connections on one end and a usb 2.0 header connector and the other end, and another cable with what looks like a power connector to microusb.
All of that to replace the one that I currently have.  The only thing that looks different is on the controller.  Right next to the microusb connector, theres like a molex connector that looks like would that that other power connector to microusb cord.
I replaced everything but adding that power to mictousb cord.  When the computer goes to sleep and wakes up, it still forgets the setting.  Maybe I'm supposed to use that other cord?  If I attached it to the controller, the other end is a micro usb connector.  I don't see anywhere it's supposed to connect to.  I mean, inside my computer case, there is no micro usb connector for it to plug into.
I tried Tech007 coding, but I couldn't get it to work.

I tired both of these options, and neither one works for me.
I wish I had realized this issue before I purchased it or would have gone with another brand.  Especially after seeing ThermalMike's response, I'll never buy another Thermal Take product. That's completely unacceptable. 

THANK YOU. This worked great for me. 

@kewlmunky - thanks for that info, I will reach out to them.
In other news, I ended up making a fix today that works without really any coding (other than copy/paste) using Task Scheduler.
In Task Scheduler, create a new Task - call it whatever you want, I called mine "Thermaltake" Under the Triggers tab, create a new trigger and select "On an event" Select Custom and then Edit Event Filter...  Under the XML tab, click the checkbox to Edit query manually then enter <QueryList>
  <Query Id="0" Path="System">
    <Select Path="System">*[System[Provider[@Name='Microsoft-Windows-Power-Troubleshooter'] and (Level=4 or Level=0) and (EventID=1)]]</Select>
  </Query>
</QueryList> The only option I have selected under Advanced is "Enabled" Under Actions you will create two.  For the first one, create an action to "Start a program" and under Program/script enter taskkill - this closes the running instance In the Add arguments field enter /f /im "TT RGB Plus.exe" - this targets the app itself, if it doesn't work make sure you have the right process here Click OK and add another action For the program/script, browse to where your TT software is installed, mine is "C:\Program Files (x86)\Tt\TT RGB Plus\TT RGB Plus.exe" - this should be the same as step 7 A few other nits:
Not sure if needed, but under Settings I have "Allow task to be run on demand" checked, this way I could run it to test before doing a sleep test I have "If the running task does not end when requested, force it to stop" checked And finally, I have set "If the task is already running, then the following rule applies:" set to Stop the existing instance Probably sounds more complicated than it is.  Only takes a minute to set this up.  It will be saved under Task Scheduler Library in case you need to tweak it.  I have tested it and it seems to work well. Once you log back in or otherwise wake from sleep you should see the TT program quit then reopen.  The only issue I see is the ghost tray icons which show in the bottom right of my task bar till I mouse over them.  
 TT if you read this, this is why I am frustrated with you guys.  You could have easily done this yourselves in many different ways.  If there is indeed an updated cable I will got that route as it would seem like a better solve.

Thank you for this.  I am not sure why this isn't getting more attention. 
I am very disappointed in the product because of the ridiculously poor software/hardware (controller) design.  The posts on this forum (ThermalMike) that users should shut down their computer, change bios/EFI settings, buy different hardware (implied), or develop their own fix is inexcusable.
Where is the fix for this? 
As mindPreBlown suggests, we can fix this ourselves as the consumer.  But that is absolutely ridiculous. I am still weighing whether I should write a script for this (I would prefer PowerShell) or just return it.
To quote ThermalMike:
"Hi,
Unfortunately a limitation of the MB USB 2.0 header. Check to see if you can do a different sleep mode that does not disable the 5V.
Basically when the system goes to sleep it drops connection to the controller, therefore you have to reboot the software for it to reconnect."
Mike, I would disagree from a consumer point of view. You are blaming what was something that should have easily been uncovered through testing before you shipped the product.
I perceive this as 1) a limitation of your own software and/or 2) a limitation of your controller.  I have a View 32 case and the cheaper controller saves state fine with no software whatsoever.  Regardless, in this era at this price point, I expect your gear to work as advertised with standard computer features like sleep.
Quite frankly, I am surprised I just dropped $300 on hardware from you guys to only be met with comments like I should shut down my computer instead of using sleep. 
Honest questions: Why do you a) not save state on the controller itself? or b) develop software to reconnect to your own controller after sleep? 
While you cannot roll back time and fix the hardware, fixing this in software seems to be a few lines of code.   You have spent more time on the forums than it would take to write the fix.
Does.not.compute.

So i spend $100+ on the Riing Plus RGB premium edition just to find out the software is a pain to use, no fan curve, no GPU temp and the modes are not drop down menus so you have to cycle through everything to find your favourite ones.
But those are luxury options, WHICH I EXPECTED ON A PREMIUM PRODUCT, but it doesn't bother me that much. But every time my PC wake up from sleep, the RGB fans basically reset to their default lighting mode and becomes unresponsive to the software changes. WHAT.
To make the software and RGB fans in sync again, you need to close to software and restart it. This step may sounds simple and it is, but it's just shouldn't be there for a premium product and it annoys the crap out of me.
I searched the forum saw these posts:
basically the admin says: yeah it's not our problem it's the hardware's limitation. LOL and one of the guy even shows the admin a way possibly and easily to implement a 'reboot' into the software and here i am 1 years later on V1.2.2 nothing changed. What A Joke.
Anyway, if anyone else want to solve this problem, i solved it by taking the long route of using AHK and windows 10's task scheduler:
1. download AHK and create a AHK script with following in it:
Sleep, 3000 Process, Close, TT RGB Plus.exe Sleep, 2000 Run C:\Program Files (x86)\Tt\TT RGB Plus\TT RGB Plus.exe Sleep, 15000 Process, Close, TT RGB Plus.exe 2. open Task Scheduler -> create basic task -> change trigger to "when i log on" -> start a program -> navigate to your AHK script -> Finish.
3. now find your task in the among the list, double click it, go to triggers, delete the existing ones, click new choose at log on for any user, uncheck all box except for first and last, change delay task to 5 seconds, click ok.
4. click new again, this time choose on workstation unlock for any user, and same check box and timer as previous one, click ok.
5. finally in the settings, the last drop down menu should be stop the existing instance.
Now to software should automatically reboot after wake/sign in. Those are just the option worked for me, feel free to improvise as the options are pretty simple to understand.
 
Now thermaltake please fix this problem on your software, is not that hard to implement a reboot sequence. Right now my solution is like i'm taking a crap and realise there are no toilet paper, so i have to get up and grab some from the living room and then wipe my but. 

Hello,
I have installed the Floe Riing 240 TT. The TT RGB plus software is able to set the light and color modes. However, after shutting the down computer or computer goes into sleep mode, the settings are rarely re-applied when the computer comes back up. I use Windows 10 with an Asus X399-A motherboard. Any suggestions are appreciated.
Thanks

Hi all,
I have an epic RGB rig right now and am loving it. Only problem is TT RGB Plus seems to stop working when my computer wakes up from sleep. Some of the lights stop animating and the sound sensitive lights no longer respond to sound. Also the fans stay in the silent setting instead of the performance setting which I have set. I can only fix this by manually exiting the TT RGB Plus process and restarting it.

Hi,
You need to adjust the initialization for the USB headers on your motherboard. It is not the software from what I have seen, it is when the system sleeps, things get turned off.
When the system resumes, the initialization is delayed and missed. Changing the behavior of these ports in the bios should resolve.
You can confirm this is the cause by unplugging the power from the hub after you resume and reconnect the power to the controller it should detect and be back to normal.
You might have to change your sleep state as well, check and see.
 
We are not leaving this alone either as it is really only with new MB chipsets that have new low power sleeps and stuff.
We are checking to see if we can do anything to help with the delayed initialize with a software update.

IF you can, please check the power on/off part that I mentioned and let me know if it works or not.
 

Hi,
We have seen this issue with the newer chipset boards and have a solution for the delayed 5V power initialization.
Basically a replacement power cable that includes a resistor to override the delay.
Contact our support for more details, we are going forward with this new cable, just takes time to cycle it into the market.
https://thermaltakeusa.zendesk.com/hc/en-us
Call us or email so we can support.

Hello All,
 Riing plus software version: 1.1.4, Motherboard : Asus Strix z370-I gaming
 I'm having an issue with the riing plus software not working after the computer wakes from sleep. It works perfectly fine on initial boot, can change fan speed, rgb lighting, the whole works.
But when it wakes from sleep it wont change. I can open the program, push the buttons and have things change in the software, but nothing actually happens with the fans. Say switching from silent to performance mode. Nothing happens. Or switching light colors, nothing happens. If I close the software completely, and reopen, everything works again no problems. So it's not THAT big of a deal, I can get it to work again, but kind of annoying always having to close and reopen it again everytime it wakes back up. Just wondering if anyone else has the same problem.
One thing of note, the motherboard only has one usb header, and i also have an nzxt rgb aio, so i had to buy a usb splitter to use both, so it's sharing a port with that. However the aio software responds just fine after sleep, so i don't think that would have any bearing, but just putting it out there in case that could be it. (which if it is, oh well i'm stuck with it since i need both)
Any ideas?? Just faulty software? Thanks y'all
sidenote: the 1.1.4 version fixes the not starting minimized issue.... YAY