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ThermalMike

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Posts posted by ThermalMike

  1. Battlefield Hardline

    in General Discussion

    Posted

    Played the beta and I liked it more than BF4 tbh.. getting burnt out on BF4 though..

     

    It is like a cross between Counter-Strike and Battlefield. 

     

    For the maps they had available, you played the cops or the robbers. 

     

    Progression was based on how much cash you stole or saved and you purchased upgrades with it. 

     

    I think it has a lot of promise, hopefully they will do another beta and you can give it a test drive.

     

    Hit me up and we can team up man!

  2. Key Board Shuts off

    in Membrane

    Posted

    Hello,

     

    Sorry to hear about the issues with the keyboard.

     

    Give our support a call today, we are located here in Southern California.

     

    We can work with you in more detail on the issue and suggest and RMA if needed.

     

    Check this link or call our support from the number in my sig.

    http://community.thermaltake.com/index.php?/topic/685-thermaltake-usa-support-contact-and-rma-info/#entry3849

     

    Let us know any update and here to help you if needed.

  5. SP-650P Loud fan

    in Power Supplies

    Posted

    Hello,

     

    Apologize for the issues with your PSU, it could be the sensor as you mentioned or just a bearing going out.

     

    I would suggest you check this link and contact our support to process an RMA.

     

    RMA Information

     

    With the RMA service you should not be required to pay customs fees since you already own the product and this is just a warranty replacement, not new product. Thermaltake will cover shipping of the replacement back to you.

     

    The issue could be the fan, sensor or something else, let us worry about it and get yourself a replacement in the meantime.

  8. DPS G 1050W: 4 pin auxiliary MB connector

    in Power Supplies

    Posted

    Hello,

     

    If you are talking about EPS cables for the CPU, only the 1 8-pin connector is needed. You will only get a benefit out of an additional EPS connection when doing extreme overclocking, when the CPU is being cooled by LN2. SO it is not likely many will need this.

     

    Now, if this is AUX power for using multiple GPU's configs, you would just use one of the PCI-E cables provided, not EPS.

     

    Let us know if you have any further questions, might want to call your manufacture to ask what the cable is directly for and if it is needed.

     

    If it is CPU stability you are concerned about, it is likely just an adjustment to your OC settings you need to make to get what you want if it can do it.

  10. Nic C5

    in Cooling

    Posted

    Hello,

     

    Welcome to the forums!

     

    With the NIC C5, there is a y cable coming off the 2 fans to a 3pin header and a 2pin for the speed control.

     

    This is just direct power from your motherboard.

     

    If you want the fans to run full speed, just connect the 3pin connection only.

     

    The 2pin connection is just a basic interface between the power provided to the fans.

  12. Thermaltake USA Support - Contact and RMA Info

    in FAQ

    Posted

    Hello!

     

    Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective.

     

    USA Support and Warranty Claims:

    http://bit.ly/2qWUJMH

     

    USA Technical Support:

    800.988.1088

    M-F 9:00AM~5:30PM (P.S.T)

    Thermaltake USA Provides (2) Methods to process your RMA:

     

    Option (1) Select "Advance Service" if you wish to do a "Cross-shipment"

                  - Personal Credit Card Required

                  - Allows Replacement Product to be shipped first

                  - Requires Return of Original Product within 45 Days from Delivery

     

    Option (2) Select "Next" to continue with a Standard RMA

                  - Receive RMA number and Shipping Instructions

                  - Ship product to Thermaltake USA (Without Accessories)

           

    Please make sure to write your eRMA number clearly on the outside of the package

     

    For any questions on this process please contact us first before shipping in any product for warranty.

     

  20. DPS app wont work

    in Power Supplies

    Posted

    Crinos,

     

    Thanks for the info, wanted to make sure you had the right software version DPS/DPS G for the model you purchased.

     

    It sounds like the controller on the PSU unit might be defective, give our support a call and let them know you have been working with me to setup an RMA.

     

    Keep me posted if you need any further assistance.

  21. DPS app wont work

    in Power Supplies

    Posted

    Hello,

     

    Apologize for the issues with the DPS App software not working for you.

     

    Please confirm the full part number of the power supply you purchase so we know which model you have exactly.

     

    You downloaded the software directly from the here correct? - http://www.thermaltakeusa.com/Power_Supply/Toughpower_Series_/Toughpower_DPS/C_00002388/Toughpower_DPS_G_750W/design.htm

     

    Have you attempted to reinstall the software since your post?

     

    You can also reach us at 800.988.1088 M-F 9AM - 5:30PM and our support and go over the details with you to help.

     

    -Mike 

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