Report SHOCK One Noise in Gaming Headsets Posted November 3, 2014 Would I have to contact consumer service via phone? Or is there an online/email method? You don't have to contact customer service via phone. Either submit a RMA through this Link or call Tel: 03 9763 1622. Both methods will be fine. In my opinion, it is easier to explain on phone than by email if you would like to SWAP headset to different model with equivalent value. Wish our customer service will earn back your satisfaction on our product.