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Tt Marco

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Posts posted by Tt Marco

  1. Would I have to contact consumer service via phone? Or is there an online/email method?

     

    You don't have to contact customer service via phone. 

     

    Either submit a RMA through this Link 

    or

    call Tel: 03 9763 1622.

     

    Both methods will be fine. 

     

    In my opinion, it is easier to explain on phone than by email if you would like to SWAP headset to different model with equivalent value. 

     

    Wish our customer service will earn back your satisfaction on our product.

  2. Sorry for the delay, how would I go on about doing a(n) RMA/Swap?

     

    Don't worry.  following is Australia and New Zealand branch contact information.

     

    Thermaltake Australia and New Zealand

     

    1/49 Henderson Rd

    Rowville VIC 3178

     

    Tel: 03 9763 1622

     

    Also, feel free to submit RMA through the Link

    or

    For SWAP, you need to contact customer service directly and tell them your experience and ask for SWAP.

     

    Sorry for inconvenience and thanks for cooperation.

  3. Hi marco,

    I have the exact same problem but I live in Australia. What can I do?

     

    Hi Nooza,

     

    Sorry to hear that you have the same problem with spacebar on Challenger Keyboard.

     

    There are two ways to contact Thermaltake in Australia and New Zealand

    Tel: 03 9763 1622

    or 

    email a support ticket at link

     

    Wish both contact information will assist your need.

  4. I already applied for an RMA, it is less than 2 years since the date of purchase, I applied the RMA over a month ago, I've not heard a peep from support since. I even gave them my credit card for the advance thing just in case.

     

    Hi Graychild, 

     

    Sorry about the delay.  Let me check the status for you.

     

    May I have your RMA number that we issue you once you applied ?  

     

    Thank you.

  5. Unless I am cursed, and all 4 of my SHOCK One headsets are stuffed, I believed this was a fault during developement, rather an assembly/construction fault.

    Aka. It's meant to like that.

    Indeed, all my headsets produce a soft white noise (Doesn't bother me since it's somewhat soothing [Like the ocean])

     

    Warranty won't help

     

    Hi Æ’єαтнєÑвєαÑ,

    Sorry to hear the experience you have for a white noise on SHOCK One.

    That's not normal for a headset.

     

    All your SHOCK Ones have a soft white noise problem, Please feel free to return for a RMA replacement.

    If you don't want the same product back, we can swap another product with the equivalent value.

     

    We will try our best to deliver your most satisfaction.

     

    Sorry for your inconvenience and thanks for your cooperation.

  6. Hi Graychild,


     


    Sorry to hear the experience you have with spacebar on Challenger Keyboard.


     


    If you locate at USA or Canada, Please apply RMA at this Link.


    or


    Email: ttsupport@thermaltakeusa.com


    or


    Contact Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST)


     


    We are willing to help to replace spacebar for you under 2 years warranty


     


    Please provide the following informaiton during RMA applicaiton:


    Name


    Address


    Phone Number


    Email


    Note(Problems)


    Item Number


    Serial Number


    Purchase Locaiton


    Invoice Date


    Invoice Number


     


    Please attached Copy of Receipt within Return Package.


     


    Sorry for your inconvenience and Thanks for your cooperation.  


  7. It's all about comfort of the grip for me. Considering that most mice nowadays have advanced sensors/high dpi/plenty of butttons (which btw is not always convinient to use). So choice is not that hard as it seems - I just have to pick the best combination of shape and grip type.

    p.s. currently use Razer Copperhead.

     

    Totally agree with you.  

     

    Nowadays we use mouse often for hours to a day long.  

     

    Comfort of the grip and Ergonomic shape are most important elements for a long lasting mouse.

  8. Hi Rion,

     

    Welcome to forum.

     

    Sorry to hear the experience you have with Shock One

     

    If you locate at USA or Canada, Please apply RMA at this Link.

    or

    Email: ttsupport@thermaltakeusa.com

    Contact Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST)

     

    We will do a testing after received your return. 

     

    Please provide the following informaiton during RMA applicaiton:

    Name

    Address

    Phone Number

    Email

    Note(Problems)

    Item Number

    Serial Number

    Purchase Locaiton

    Invoice Date

    Invoice Number

     

    Please attached Copy of Receipt within Return Package.

     

    Sorry for your inconvenience and Thanks for your cooperation.  

  9. One of the strength and also its disadvantage for Apple is the need for their product to be PERFECT before they realise.

    That is why when they release the new products, the specs and ethnology is already out of date as competitors already released.

    Look at Samsung's watch, released long time ago and although not perfect, they are the first in the market already. 

     

    Totally agree, that is why Apple product is more stable and better quality compared to others.

     

    Better Specs or Better Quality compete with each other.  Only one choice to make at the time.

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