abc617 Posted May 24, 2015 Report Posted May 24, 2015 Hi, I have a Theron Plus Smart Mouse and I installed the TheronPlus Software and everytime I try to run the program now, I get the following error message: Warning Please plug-in Gaming Device to start the AP configuration! It was working the first time I installed the program. But then I had problems messing with the macros and had to re-install the program. Now this error message pops up whenever I attempt to run the Theron Plus software. I tried uninstalling the software, drivers, restarting, registry cleaning in all sorts of combinations, but none of whatever I tried have seemed to work. Any help would be appreciated, thanks! Any help in resolving this issue would be appreciated! Thanks. eqeqeqe, Richardsaky and Johnnysype 3 Quote
Guest Tt Josh Posted May 25, 2015 Report Posted May 25, 2015 Hi, I have a Theron Plus Smart Mouse and I installed the TheronPlus Software and everytime I try to run the program now, I get the following error message: Warning Please plug-in Gaming Device to start the AP configuration! It was working the first time I installed the program. But then I had problems messing with the macros and had to re-install the program. Now this error message pops up whenever I attempt to run the Theron Plus software. I tried uninstalling the software, drivers, restarting, registry cleaning in all sorts of combinations, but none of whatever I tried have seemed to work. Any help would be appreciated, thanks! Any help in resolving this issue would be appreciated! Thanks. Hi abc617, did you try to plug it into another USB port? Keep me updated! Quote
Guest Tt Josh Posted May 25, 2015 Report Posted May 25, 2015 Hi, I have a Theron Plus Smart Mouse and I installed the TheronPlus Software and everytime I try to run the program now, I get the following error message: Warning Please plug-in Gaming Device to start the AP configuration! It was working the first time I installed the program. But then I had problems messing with the macros and had to re-install the program. Now this error message pops up whenever I attempt to run the Theron Plus software. I tried uninstalling the software, drivers, restarting, registry cleaning in all sorts of combinations, but none of whatever I tried have seemed to work. Any help would be appreciated, thanks! Any help in resolving this issue would be appreciated! Thanks. Hey abc617, Try to install this SOFTWARE, click HERE. Once you've installed, launched the program and click RECOVERY. Hope this helps! Keep me updated! abc617 1 Quote
abc617 Posted May 26, 2015 Author Report Posted May 26, 2015 Hey abc617, Try to install this SOFTWARE, click HERE. Once you've installed, launched the program and click RECOVERY. Hope this helps! Keep me updated! Thanks Josh, that program fixed my issue completely. I did try plugging into a different USB port, that didn't fix it, but the program sure did. Was that program available anywhere else because I sure couldn't find it. Thanks. eqeqeqe 1 Quote
Guest Tt Josh Posted May 26, 2015 Report Posted May 26, 2015 Thanks Josh, that program fixed my issue completely. I did try plugging into a different USB port, that didn't fix it, but the program sure did. Was that program available anywhere else because I sure couldn't find it. Thanks. That was an updated version, it will be uploaded to our official website soon! Quote
Guest Tt Josh Posted June 15, 2015 Report Posted June 15, 2015 Just checked with the product management team and they are currently doing an upgrade for the theron software. Quote
voidfahrenheit Posted April 27, 2016 Report Posted April 27, 2016 i have the same problem even using another computer X_x any solution for this? Quote
Guest Tt Josh Posted April 27, 2016 Report Posted April 27, 2016 i have the same problem even using another computer X_x any solution for this? Hi, can you please install the file below and take a screenshot of what being showed? We will need to know more information on this. Click HERE to download Quote
voidfahrenheit Posted April 29, 2016 Report Posted April 29, 2016 kindly find below screenshot for reference... the other software doesn't even run when i click on recovery. it's stop working. i tried also "run as administrator" but no luck. this happened after configuring the buttons and the led settings. meaning i was able to use the software first time. XD Quote
Guest Tt Josh Posted May 3, 2016 Report Posted May 3, 2016 kindly find below screenshot for reference... the other software doesn't even run when i click on recovery. it's stop working. i tried also "run as administrator" but no luck. this happened after configuring the buttons and the led settings. meaning i was able to use the software first time. XD We'll look into this and will get back to you once we have the solution. Quote
cabob Posted May 19, 2016 Report Posted May 19, 2016 I've also had a problem with this mouse. It is a theron mouse and it says warning connect gaming device when it is already connected like the others. But the recovery thing keeps crashing. Pls Help. also it says my mouse is hid complaint mouse, is that suppose to be like that? Quote
Guest Tt Josh Posted May 20, 2016 Report Posted May 20, 2016 Hi, can you guys uninstall the previous software and install this new software? TT ESPORTS COMMAND CENTER V1.02 cabob 1 Quote
cabob Posted May 20, 2016 Report Posted May 20, 2016 Okay I did that but is there supposed to be something that pops up when i double click the command center application, because it isn't doing anything, at least that i know of Quote
Guest Tt Josh Posted May 23, 2016 Report Posted May 23, 2016 Okay I did that but is there supposed to be something that pops up when i double click the command center application, because it isn't doing anything, at least that i know of Did you restart you computer? and which operating system are you using? Quote
canovasj Posted May 29, 2016 Report Posted May 29, 2016 Hello, I'm on windows 10 too and i have same probleme : "please plug-in gaming device to start the ap configuration"So i tried TT ESPORTS COMMAND CENTER V1.02 But i can't open the software, double clic does nothing. I can only right clic on the icone. Quote
voidfahrenheit Posted May 31, 2016 Report Posted May 31, 2016 Hello, I'm on windows 10 too and i have same probleme : "please plug-in gaming device to start the ap configuration" So i tried TT ESPORTS COMMAND CENTER V1.02 But i can't open the software, double clic does nothing. I can only right clic on the icone. we did the same. i uninstalled it since nothing is happening. only showing the same image but in english. Quote
Guest Tt Josh Posted June 7, 2016 Report Posted June 7, 2016 Did you guys reinstall the previous software? http://www.ttesports.com/files/Product_download/tt_esports_theron_firmware_update_tool150331.zip Quote
canovasj Posted June 22, 2016 Report Posted June 22, 2016 Hello i found the solution, i uninstalled all theron software. (Macro/bind still working, i don't know if it's normal) I installed as ADMINISTRATOR : http://www.ttesports..._tool150331.zip The software told me "not need update firmware" Then i installed on my windows 10 as ADMINISTRATOR : TT ESPORTS COMMAND CENTER V1.02 Installtion ok but i can't access to configuration of mouse. Go to Theron install folder and enable ADMINISTRATOR mode for the two executable files. Launch Tt eSPORTS Command Center.exe as admin. It will download last firmware for mouse and then it works ! Quote
CFeS.Мориндил Posted August 26, 2016 Report Posted August 26, 2016 i get a dead link for the command centre v1.02 Quote
John_21 Posted August 26, 2016 Report Posted August 26, 2016 This is so garbage software and drivers just fix a mouse. Wow never had an issue with razor. No wonder this mouse was $40 off its basically a piece of **** and stopped working the first day. I will literally return this garbage tomorrow. Quote
CFeS.Мориндил Posted August 27, 2016 Report Posted August 27, 2016 This is so garbage software and drivers just fix a mouse. Wow never had an issue with razor. No wonder this mouse was $40 off its basically a piece of **** and stopped working the first day. I will literally return this garbage tomorrow. then concider yourself lucky i had several annoying issues with my razor blackwidow ultimate over the years Quote
Tt David Posted August 29, 2016 Report Posted August 29, 2016 We've updated the command center to V1.0230 download link: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0230.zip Quote
Nathaniel Posted September 13, 2016 Report Posted September 13, 2016 install it and nothing same as every other bit of help so far Quote
Luckspeare Posted October 10, 2016 Report Posted October 10, 2016 I have this issue too, on a Theron I purchased a month or two ago. I'm pretty shocked. I see this issue has been around a long time, at least a year and a half, and no definitive fix. I downloaded and installed the latest version available on your web site, and still it does not recognize that the device is plugged in. Honestly, "please try another USB port" is also a really terrible answer. Please fix your software so I don't have to do wonky workarounds and hope it works. Quote
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