musthyzz Posted November 18, 2014 Report Share Posted November 18, 2014 Thanks for your enquiries. Ok. I will postpone my trip to the store and wait 1 day and see if things get solved with the new firmware. PS: is the AP v1.3 from here really AP v1.3? Because after installing it i see 1.0 in the top right corner just like before. But that's a minor thing. I can live without the AP ...i (*cough) ...we, need the new firmware fix Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 19, 2014 Report Share Posted November 19, 2014 Thanks for your enquiries. Ok. I will postpone my trip to the store and wait 1 day and see if things get solved with the new firmware. PS: is the AP v1.3 from here really AP v1.3? Because after installing it i see 1.0 in the top right corner just like before. But that's a minor thing. I can live without the AP ...i (*cough) ...we, need the new firmware fix Hey Musthyzz, the new update is ready to be installed. Please tell us if you are still facing the problem! Quote Link to comment Share on other sites More sharing options...
musthyzz Posted November 19, 2014 Report Share Posted November 19, 2014 Thanks for the effort and your response regarding the issue. You are referring to this? TT ESPORTS THERON_AP V1.3.1? First. I don't know if it installed correctly because it has a very strange installer and even after I removed the "old" app from my computer manually (deleting the files and removing the entries from the registry) then installed fresh the new AP v1.3.1 it stilled showed 1.0.0.0 in the top right corner. For me it didn't bring any fixes unfortunately. My mouse cursors still doesn't move (only moves barely when i hover the mouse). Even if the app installed correctly i don't thing it will resolve anything. The problem that i'm facing is caused by updating my mouse's firmware to the latest one, not by changing something in the AP (like colors, profiles or macros). I need a firmware update fix / or a way to reset (revert) to the default factory firmware to fix the issue i am having. Ps: perhaps the new app will help General with he's problem (switching between profiles) Quote Link to comment Share on other sites More sharing options...
Guest Tt Paul Posted November 19, 2014 Report Share Posted November 19, 2014 Thanks for the effort and your response regarding the issue. You are referring to this? TT ESPORTS THERON_AP V1.3.1? First. I don't know if it installed correctly because it has a very strange installer and even after I removed the "old" app from my computer manually (deleting the files and removing the entries from the registry) then installed fresh the new AP v1.3.1 it stilled showed 1.0.0.0 in the top right corner. For me it didn't bring any fixes unfortunately. My mouse cursors still doesn't move (only moves barely when i hover the mouse). Even if the app installed correctly i don't thing it will resolve anything. The problem that i'm facing is caused by updating my mouse's firmware to the latest one, not by changing something in the AP (like colors, profiles or macros). I need a firmware update fix / or a way to reset (revert) to the default factory firmware to fix the issue i am having. Ps: perhaps the new app will help General with he's problem (switching between profiles) Hey musthyzz, here's a firmware for you install. Try to install the firmware and if it's still unresolved, do inform me and i'll check with the Product Management team for you again. Also, did you restart you desktop/laptop after installing the firmware? if not, please try to restart you desktop/laptop. And, kindly check the bottom side of your THERON and check whether you have LOCKED your mouse. If you locked, try to unlock it. Hope to hear from you soon! Sorry for causing the problem! https://www.dropbox.com/s/ag05o57snk9hcm4/Tt%20eSPORTS%20THERON%20Update%20Tool.rar?dl=0 Quote Link to comment Share on other sites More sharing options...
musthyzz Posted November 19, 2014 Report Share Posted November 19, 2014 I will do that after I get home from work and let you know if it fixed the problem. I think i restarted my pc 4 or 5 times (not counting the times i turned it off for the night) It's not locked. The switch on the bottom side of the mouse is set to unlock. I'll inform you as soon as i can, thanks. Quote Link to comment Share on other sites More sharing options...
musthyzz Posted November 19, 2014 Report Share Posted November 19, 2014 I installed the firmware provided via dropbox, but i regret to inform you that it had no success. After the update my mouse cursor seams to be moving a bit fast but only when i hover with it. I think it has something to do with the sensor and the minimum distance that is set to activate / deactivate. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 20, 2014 Report Share Posted November 20, 2014 I installed the firmware provided via dropbox, but i regret to inform you that it had no success. After the update my mouse cursor seams to be moving a bit fast but only when i hover with it. I think it has something to do with the sensor and the minimum distance that is set to activate / deactivate. Hey Musthyzz, one more thing for you to check, just to ensure everything's on track! Firstly, can you check the DPI for your THERON mouse, just ensure that you set the DPI above 1000, not below (That might be the reason why). And, try to click on the "REFRESH" icon (on the top right in the AP, and next to the letter "R"). Also, make sure you set the "Cursor Speed" to middle, not below average. Hope we can resolve this issue with these! Do keep us updated! Quote Link to comment Share on other sites More sharing options...
pdesai Posted November 25, 2014 Report Share Posted November 25, 2014 I bought Theron in march 2013. After using it for a few months the mouse started to register double clicks even if I single click. Then the firmware update came and every thing started to work fine. But in August 2014, again the mouse started to give problems like, registering no click or double clicks when clicking single time. I was told to fiddle around with the button response tool. I did that and worked for few months, but for the last couple of months I have been facing the same issue. Can the folks at Tt give a long lasting solution to this problem as I'm fade up of this mouse and ready to throw it in the garbage bin and will never go nor suggest anybody for any Tt eSPORTS product. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 26, 2014 Report Share Posted November 26, 2014 I bought Theron in march 2013. After using it for a few months the mouse started to register double clicks even if I single click. Then the firmware update came and every thing started to work fine. But in August 2014, again the mouse started to give problems like, registering no click or double clicks when clicking single time. I was told to fiddle around with the button response tool. I did that and worked for few months, but for the last couple of months I have been facing the same issue. Can the folks at Tt give a long lasting solution to this problem as I'm fade up of this mouse and ready to throw it in the garbage bin and will never go nor suggest anybody for any Tt eSPORTS product. Hey Pdesai, Sorry for the trouble caused. Did you try to install the newest update? Here's the link : TT ESPORTS THERON_AP V1.3.1 (you can find it from our Website) If it's still not working after installing the new firmware, try to set DEFAULT in the AP by clicking the "DEFAULT" icon (top right, next to the letter "R"). Keep us updated! Hope this helps! Quote Link to comment Share on other sites More sharing options...
CaptainPanda Posted March 1, 2015 Report Share Posted March 1, 2015 Hello, I know this is an old topic, but this problem has been brought up again with your new firmware update released just last week. I can still use all the buttons, but I have to lift the mouse to get the cursor to move. Also, the movement is really choppy and I'm not even able to move the cursor where I want it to. Please help me because I'm becoming pretty upset, I've been trying to look everywhere for solutions and I keep going in circles around the internet. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 2, 2015 Report Share Posted March 2, 2015 Hello, I know this is an old topic, but this problem has been brought up again with your new firmware update released just last week. I can still use all the buttons, but I have to lift the mouse to get the cursor to move. Also, the movement is really choppy and I'm not even able to move the cursor where I want it to. Please help me because I'm becoming pretty upset, I've been trying to look everywhere for solutions and I keep going in circles around the internet. Hi CaptainPanda, sorry for the trouble, did you try to download the "TT ESPORTS SENSOR ON LIFT OFF TOOL V 1.0.0.1"? you can try to adjust that and see whether that's the problem. Keep us updated! Quote Link to comment Share on other sites More sharing options...
CaptainPanda Posted March 2, 2015 Report Share Posted March 2, 2015 Hi CaptainPanda, sorry for the trouble, did you try to download the "TT ESPORTS SENSOR ON LIFT OFF TOOL V 1.0.0.1"? you can try to adjust that and see whether that's the problem. Keep us updated! I've tried that, but it didn't seem to work, it's still the same. Is there any other previous firmware that I can use or any other solution? Quote Link to comment Share on other sites More sharing options...
tinman072 Posted March 3, 2015 Report Share Posted March 3, 2015 Sorry if I am highjacking this thread. I am also having similary issues. Installed AP 1.3.1. Mouse was working. Could change lights, polling rates, DPI etc. But when I tried to update the FIRMWARE by using the firmware update tool v1.2 It updated by now the cursor wont move. I tried fiddling with the liftoff tool and the cursor jitters a bit. If there was a way to just go back to the stock firmware. I would really appreciate if the mods/members could link me a stock factory FIRMWARE. Thanks so much......... And I am sorry this had to be my first post. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 4, 2015 Report Share Posted March 4, 2015 Hey guys, try to install this update tool to check whether it works or not...download HERE Will also check with the Product Management team for further information. Quote Link to comment Share on other sites More sharing options...
tinman072 Posted March 4, 2015 Report Share Posted March 4, 2015 Hey guys, try to install this update tool to check whether it works or not...download HERE Will also check with the Product Management team for further information. Tired with the fix that you gave. I am sorry to report that the issue wasn't resolved. Buttons work fine. Cursor jitters. I have messed around with the liftoff tool settings. I set it to high. Still jitters. Funny thing though, if I hover the mouse a little distance off the table, the cursor spasms like crazy. This is my update. Hope to hear from you soon. Thanks. Is a new firmware in the works? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 4, 2015 Report Share Posted March 4, 2015 Tired with the fix that you gave. I am sorry to report that the issue wasn't resolved. Buttons work fine. Cursor jitters. I have messed around with the liftoff tool settings. I set it to high. Still jitters. Funny thing though, if I hover the mouse a little distance off the table, the cursor spasms like crazy. This is my update. Hope to hear from you soon. Thanks. Is a new firmware in the works? Sorry for the problem caused tinman072! Issue has already been escalated to our Product Management team and they will find a solution for the firmware! Will surely keep you updated! Michaeltig and KarasevLS 2 Quote Link to comment Share on other sites More sharing options...
gba2006 Posted March 4, 2015 Report Share Posted March 4, 2015 I recently installed the v1.2 firmware on my Theron, and I'm having all the same issues. I managed to reset the firmware by using tt esports theron firmware update tool 120202.rarexcept it hasn't solved any of the problems. I can still click, and even change the colour of the mouse, as well as set it to battle mode, but I cannot change between profiles, and the cursor only gitters while lifting it. Quote Link to comment Share on other sites More sharing options...
tinman072 Posted March 4, 2015 Report Share Posted March 4, 2015 That firmware update should probably be taken down since so many people are having trouble with the product. Here's to hoping to a proper working fix. At the moment, my mouse is just sitting on the desk, all lit up and looking pretty, and nothing else. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 4, 2015 Report Share Posted March 4, 2015 Sorry guys! I've already sent the escalation to our Product Management team, they will work the firmware out very soon! Quote Link to comment Share on other sites More sharing options...
tinman072 Posted March 4, 2015 Report Share Posted March 4, 2015 Sorry guys! I've already sent the escalation to our Product Management team, they will work the firmware out very soon! Thanks Josh. At least its good to know you guys are working on it. And thank you for your patience with us. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 4, 2015 Report Share Posted March 4, 2015 No worries, that's something we need to resolve. Just fire us a message if you have further questions. Quote Link to comment Share on other sites More sharing options...
turkadasi Posted March 5, 2015 Report Share Posted March 5, 2015 I bought the mouse a month ago and i have the same problem cause of the last firmware. I try everything and nothing work. I try use computer with finger pad. Please be quick and thank you for your interest. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 5, 2015 Report Share Posted March 5, 2015 Our product management team will provide a solution to everyone soon! Quote Link to comment Share on other sites More sharing options...
turkadasi Posted March 7, 2015 Report Share Posted March 7, 2015 Can you give us about the approximate time to solve the problem? I can not do my any work on computer for 4 days. Quote Link to comment Share on other sites More sharing options...
tinman072 Posted March 8, 2015 Report Share Posted March 8, 2015 I've check the webpages for the Theron line of mice. It seems that the firmware link has been taken down. It's good to know you guys have recognized that the firmware is the source of all the issues we've been having. Still hopeful this will get resolved. Waiting. Quote Link to comment Share on other sites More sharing options...
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