VOLOS mouse

[link871]

I've just installed the latest firmware update (v1.5) but I cannot use the mouse for anything but basic functions - I can't set any profiles.  When I try to start the software I get a message "Please plug-in Gaming Device to start the AP configuration"  (I have been getting this message since just after I installed the mouse about a month ago - the software worked initially but now doesn't recognise the mouse as a Volos)  I've tried plugging the mouse into different USB ports (both 3.0 and 2.0) 

I'm running Windows 8.1.  Any suggestions?

[Tte Martin]

Hello link871 and welcome to our forums.

 

Can you maybe try the mouse on a different PC to eliminate the possibility of conflicts with your motherboard or USB ports?

[oreitan13]

i have the same problem

And I tried on two different computers

[Tte Jeff]

Hi guys, sorry to hear that you've been having trouble with our VOLOS mmorpg laser gaming mouse.

 

Please register for an account at our support page, and file for a ticket. 

[oreitan13]

today i tride it on amy laptop and it work but it still doesn't work on my desktop

and i all ready open a ticket yesterday and on respons from you

update: now it stop working on my laptop as well.

Update 2: now I need to uninstall and then install the software every time I plug my mouse to my laptop

Edited August 4, 2014 by oreitan13

[link871]

I installed on a Windows 7 PC today and the software worked successfully (but it also worked successfully when I first installed on the Windows 8.1 PC as well ).

Also, as requested, I've contacted your Support team

[oreitan13]

It a good thing the mouse as a memory. So I can configure it on my laptop and yous it on my desktop

[Tte Jeff]

Hi oreitan13 & link871.

 

For the PC's, could you tell me what motherboard it is? And the make + model of the laptop, along with the operating system of each. We will look into this.

[link871]

Jeff

thanks for looking at this

 

My motherboard is GA 287-D3HP Motherboard lntel 287 Chipset.  It is running Windows 8.1.

Does the drive make any difference?  My C: drive is an SSD with only 128GB, so I always try to install software on my E: drive which is a 2TB HDD.  The Volos software is on my E: drive. Does it expect to be on the C: drive?

[Tte Jeff]

Jeff

thanks for looking at this

 

My motherboard is GA 287-D3HP Motherboard lntel 287 Chipset.  It is running Windows 8.1.

Does the drive make any difference?  My C: drive is an SSD with only 128GB, so I always try to install software on my E: drive which is a 2TB HDD.  The Volos software is on my E: drive. Does it expect to be on the C: drive?

 

Thanks for the quick reply. We'll look into this and provide an update to you.

[Tte Jeff]

Hey link871, we tested with that motherboard and it was fine.

 

I'll need your assistance for trouble shooting this. oreiten13, please also try this.

 

Go to the VOLOS page: http://ttesports.com/Mouse/116/VOLOS/productPage.htm?a=a&g=ftr#.U-nDgeOSzgw

and grab the "VOLOS FIRMWARE UPDATE V1.5" program.

 

The next time the "Please plug-in Gaming Device to start the AP configuration" error shows up. Open up the "VOLOS FIRMWARE UPDATE V1.5" program, and check if the VOLOS is detected in the 'device' area. If it is, the device area will display 'Tt eSPORTS VOLOS gaming mosue'.  Similar to the screenshot below.  Please let us know whether it shows up or not.

 

 

 

*Note: please try this when you are getting the "Please plug-in Gaming Device..." error message.

[link871]

Jeff

yes, I get exactly that message when I execute the v1.5 Firmware Update - see below

[Borske]

I get the same error. "Please plug in the gaming device to start the AP Configuration".

I checked the firmware by running the 1.5 exe update and my mouse does not show in the Device area.

My operating system is: Windows 7 Professional (x64) Service Pack 1 (build 7601)

My Motherboard:  Gigabyte Technology Co., Ltd. GA-890GPA-UD3H 

Bus Clock: 200 megahertz

 

I thought maybe I was having a conflict with my Logitech software from my old mouse but the Volos still does not work after uninstalling logitech software.

 

One more Edit. I ran the setup exe as administrator then ran the software as administrator and it\\the software now works perfectly.

All functions configure and run like they should.

Edited August 16, 2014 by Borske

[Tte Jeff]

I get the same error. Please plug in the gaming device to start the AP Configuration.

I checked the firmware by running the 1.5 exe update and my mouse does not show in the Device area.

My operating system is: Windows 7 Professional (x64) Service Pack 1 (build 7601)

My Motherboard:  Gigabyte Technology Co., Ltd. GA-890GPA-UD3H

Bus Clock: 200 megahertz

 

I thought maybe I was having a conflict with my Logitech software from my old mouse but the Volos still does not work after uninstalling logitech software.

 

One more Edit. I ran the setup exe as administrator then ran the software as administrator and it worked.

 

Hi Borske, are you saying everything's fine now?  

[Borske]

Hi Borske, are you saying everything's fine now?  

Yes it works fine now. All buttons can be configured and work perfectly.

Thank You!

[Tte Jeff]

Jeff

yes, I get exactly that message when I execute the v1.5 Firmware Update - see below

Capture.JPG

 

Hi Link871, I've sent you a PM with a different edition of the mouse software to try. Please check it when you have time.

[link871]

Success.   The new edition of the software has got it working again.  Thanks, guys, for persisting with this.  It is much appreciated!

  

[fmelis84]

Hello, I have the same problem as "link871".

 

I have the Volos Mouse, and tried everything you tell in this post (reinstall the software, update to 1.5, execute as administrator), but nothing worked. I still see the message "Please plug in the gaming device to start the AP Configuration".

 

I have Windows 8 64bit. 

 

Is there any other version of the software i should download? where can I get it? Thank you!

[Tte Jeff]

Success.   The new edition of the software has got it working again.  Thanks, guys, for persisting with this.  It is much appreciated!

 

Hey link871, glad we got it working for you. 

 

Hello, I have the same problem as "link871".

 

I have the Volos Mouse, and tried everything you tell in this post (reinstall the software, update to 1.5, execute as administrator), but nothing worked. I still see the message "Please plug in the gaming device to start the AP Configuration".

 

I have Windows 8 64bit. 

 

Is there any other version of the software i should download? where can I get it? Thank you!

 

I've PMed you the link to try the modified software.

[fleur]

I'm having this problem too. Tried everything, reinstalling drivers etc. Firmware of my TT Volos is updated to the latest version (v1.5). I'm still getting this message "Please plug in the gaming device to start the AP Configuration". Would you please share the software that fixes this issue?

 

I have Windows 8.1 x64

[Tte Jeff]

I'm having this problem too. Tried everything, reinstalling drivers etc. Firmware of my TT Volos is updated to the latest version (v1.5). I'm still getting this message "Please plug in the gaming device to start the AP Configuration". Would you please share the software that fixes this issue?

 

I have Windows 8.1 x64

 

I've sent you a PM.  Could you confirm for me what your setup shows, similar to post #11 / 12 in this thread? 

[Tharsis]

I too am having the same issue, "please plug-in gaming device to start the AP configuration" even after running as admin for both install and otherwise.  Running Win 8.1 x64

Volos mouse,

Volos AP 1.1.2 (and tried with 1.0)

Tried different USB port.

 

Firmware upgrade utility recognises the mouse correctly, OSD works as well.

[Tte Martin]

I too am having the same issue, "please plug-in gaming device to start the AP configuration" even after running as admin for both install and otherwise.  Running Win 8.1 x64

Volos mouse,

Volos AP 1.1.2 (and tried with 1.0)

Tried different USB port.

 

Firmware upgrade utility recognises the mouse correctly, OSD works as well.

Please try the latest version of the firmware (2.0)

http://community.thermaltake.com/index.php?/topic/291-volos-laser-gaming-mouse-firmwaresoftware-here/

[Tte Jeff]

Hi Tharsis, please the the 2.0 version a try (as linked by Martin).  If you still have issues, please let us know. 

[Kana]

Check if all portions of the program, including shortcuts and the exe in the main folder as well have admin access.   Also admin as well for installing as well.