Ac1d3urn Posted July 17, 2020 Report Share Posted July 17, 2020 Purchased 2 packs of the 140mm RGBPLUS and have had nothing but trouble. If I install the program It will work, but if I turn off my computer it will freeze after windows shuts down and monitors disconnect. I have to hold the power button down to force shutdown the computer. When I boot up the pc everything is fine until Thermal Take's software starts to load and I have a complete system freeze, unable to move the mouse cursor. forcing me to do a hard shutdown . This cycle keeps happening until I uninstall the software. I've tried re installing the software The dip switches on the controller are properly set Im going to try a older version but I doubt it will work based off of reading some of the google search results (I'll update post later if it does work) one more thing that occurs when thermal take software boots up, is I hear windows make the sound of a device disconnecting before the freeze . It's a long shot but I'm just curious of anyone knows of a work around or fix? any help is appreciated, Thanks. Quote Link to comment Share on other sites More sharing options...
TT CPM Posted July 17, 2020 Report Share Posted July 17, 2020 Hi, It seems a HWinfo issue that causes conflict with windows, i uploaded a test version 1.3.8 without HWinfo (this will not show system temp), please uninstall the current one, and try this, if the test version works properly, the next step we need you to do is to uninstall the test version, and re-install 1.3.7 you can download it on our website, and follow the attached Debug instruction, to enable the debug mode, then upload the log here for us. Once we confirm the issue, will fix it asap. TT RGB PLUS Debug Mode.docx TT_RGB_Plus_Setup_1.3.801_x64.exe.zip Ac1d3urn 1 Quote Link to comment Share on other sites More sharing options...
drstrangehand Posted July 17, 2020 Report Share Posted July 17, 2020 I am facing a similar issue. Updated Windows 10 recently. Tried the 1.3.8 and it doesn't work too. Quote Link to comment Share on other sites More sharing options...
Ac1d3urn Posted July 18, 2020 Author Report Share Posted July 18, 2020 20 hours ago, TT CPM said: Hi, It seems a HWinfo issue that causes conflict with windows, i uploaded a test version 1.3.8 without HWinfo (this will not show system temp), please uninstall the current one, and try this, if the test version works properly, the next step we need you to do is to uninstall the test version, and re-install 1.3.7 you can download it on our website, and follow the attached Debug instruction, to enable the debug mode, then upload the log here for us. Once we confirm the issue, will fix it asap. TT RGB PLUS Debug Mode.docx 339.13 kB · 3 downloads TT_RGB_Plus_Setup_1.3.801_x64.exe.zip 42.77 MB · 3 downloads Thank you for your response and efforts. I have followed your instructions and have a ringplus folder with logs inside (no zip file was generated though, just the .text) Where do I send this to? Quote Link to comment Share on other sites More sharing options...
TT CPM Posted July 20, 2020 Report Share Posted July 20, 2020 Hi, you can upload your log here, i will download and pass to our team, thank you. Quote Link to comment Share on other sites More sharing options...
Ac1d3urn Posted July 21, 2020 Author Report Share Posted July 21, 2020 Thank you, here ya go. TTRGBPlus_Log.txt Quote Link to comment Share on other sites More sharing options...
TT CPM Posted July 22, 2020 Report Share Posted July 22, 2020 Hi, Thank you, will check it asap, keep you updated. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted July 23, 2020 Report Share Posted July 23, 2020 On 7/21/2020 at 9:31 AM, Ac1d3urn said: Thank you, here ya go. TTRGBPlus_Log.txt 3.69 MB · 2 downloads Hi Ac1d3urn Please reinstall the TT RGB PLUS V1.3.801, that is test version without HWinfo suite. We need to know whether it still freezes without detecting hardware or not. Quote Link to comment Share on other sites More sharing options...
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