Ac1d3urn 0 Report post Posted July 17 Purchased 2 packs of the 140mm RGBPLUS and have had nothing but trouble. If I install the program It will work, but if I turn off my computer it will freeze after windows shuts down and monitors disconnect. I have to hold the power button down to force shutdown the computer. When I boot up the pc everything is fine until Thermal Take's software starts to load and I have a complete system freeze, unable to move the mouse cursor. forcing me to do a hard shutdown . This cycle keeps happening until I uninstall the software. I've tried re installing the software The dip switches on the controller are properly set Im going to try a older version but I doubt it will work based off of reading some of the google search results (I'll update post later if it does work) one more thing that occurs when thermal take software boots up, is I hear windows make the sound of a device disconnecting before the freeze . It's a long shot but I'm just curious of anyone knows of a work around or fix? any help is appreciated, Thanks. Quote Share this post Link to post Share on other sites
TT CPM 59 Report post Posted July 17 Hi, It seems a HWinfo issue that causes conflict with windows, i uploaded a test version 1.3.8 without HWinfo (this will not show system temp), please uninstall the current one, and try this, if the test version works properly, the next step we need you to do is to uninstall the test version, and re-install 1.3.7 you can download it on our website, and follow the attached Debug instruction, to enable the debug mode, then upload the log here for us. Once we confirm the issue, will fix it asap. TT RGB PLUS Debug Mode.docx TT_RGB_Plus_Setup_1.3.801_x64.exe.zip 1 Ac1d3urn reacted to this Quote Share this post Link to post Share on other sites
drstrangehand 0 Report post Posted July 17 I am facing a similar issue. Updated Windows 10 recently. Tried the 1.3.8 and it doesn't work too. Quote Share this post Link to post Share on other sites
Ac1d3urn 0 Report post Posted July 18 20 hours ago, TT CPM said: Hi, It seems a HWinfo issue that causes conflict with windows, i uploaded a test version 1.3.8 without HWinfo (this will not show system temp), please uninstall the current one, and try this, if the test version works properly, the next step we need you to do is to uninstall the test version, and re-install 1.3.7 you can download it on our website, and follow the attached Debug instruction, to enable the debug mode, then upload the log here for us. Once we confirm the issue, will fix it asap. TT RGB PLUS Debug Mode.docx 339.13 kB · 3 downloads TT_RGB_Plus_Setup_1.3.801_x64.exe.zip 42.77 MB · 3 downloads Thank you for your response and efforts. I have followed your instructions and have a ringplus folder with logs inside (no zip file was generated though, just the .text) Where do I send this to? Quote Share this post Link to post Share on other sites
TT CPM 59 Report post Posted July 20 Hi, you can upload your log here, i will download and pass to our team, thank you. Quote Share this post Link to post Share on other sites
Ac1d3urn 0 Report post Posted July 21 Thank you, here ya go. TTRGBPlus_Log.txt Quote Share this post Link to post Share on other sites
TT CPM 59 Report post Posted July 22 Hi, Thank you, will check it asap, keep you updated. Quote Share this post Link to post Share on other sites
Tony.P 2 Report post Posted July 23 On 7/21/2020 at 9:31 AM, Ac1d3urn said: Thank you, here ya go. TTRGBPlus_Log.txt 3.69 MB · 2 downloads Hi Ac1d3urn Please reinstall the TT RGB PLUS V1.3.801, that is test version without HWinfo suite. We need to know whether it still freezes without detecting hardware or not. Quote Share this post Link to post Share on other sites
