TT CPM Posted July 30, 2020 Report Share Posted July 30, 2020 10 hours ago, Роман Трофимов said: did not help. I am guessing that this is due to the motherboard because after every update the MB drivers got worse. after the last update, the pontroller does not react. Hi, Your MB is MSI b450m right? Did youtry to contact MSI before? Quote Link to comment Share on other sites More sharing options...
Sean Evans Posted August 2, 2020 Report Share Posted August 2, 2020 On 7/27/2020 at 10:15 PM, TT CPM said: Hi, Need you to do some tests to identify the issue. Uninstall 1.3.7, and re-install 1.3.6 via the link below, see if the issue still happens https://www.thermaltake.com/downloads If issue solved with 1.3.6, please let me know. If no, please keep your PC on and turn on TT RGB Plus, then unplug the power cord of the controller on the controller side. wait for 5 sec and plug it back again, see if windows and TT RGB PLUS detect new devices. i am having the same issue with the USB device not being recognized , with in the windows system, or with in the RGB software provided. i am running an Asus ROG B450-F MB. i have tried the unplug the controller power method, and nothing works. is there possibly another software that can be used? windows cant find any drivers for the usb device either. Quote Link to comment Share on other sites More sharing options...
Роман Трофимов Posted August 3, 2020 Report Share Posted August 3, 2020 good day. can you send me the 2019 driver version. maybe this will help Quote Link to comment Share on other sites More sharing options...
Роман Трофимов Posted August 3, 2020 Report Share Posted August 3, 2020 On 30.07.2020 at 04:43, TT CPM said: Здравствуй, Ваш MB - это MSI b450m, верно? Вы пытались связаться с MSI раньше? yes this is my motherboard. some of the ports on the motherboard stopped working, while others work. in general I understand with MSI Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 4, 2020 Report Share Posted August 4, 2020 On 8/3/2020 at 6:34 AM, Sean Evans said: i am having the same issue with the USB device not being recognized , with in the windows system, or with in the RGB software provided. i am running an Asus ROG B450-F MB. i have tried the unplug the controller power method, and nothing works. is there possibly another software that can be used? windows cant find any drivers for the usb device either. Hi, May i know what products you plugged? how many? and how you plug it to controllers? Did you mean "device manager" cant find the USB device of our controller? Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 4, 2020 Report Share Posted August 4, 2020 14 hours ago, Роман Трофимов said: yes this is my motherboard. some of the ports on the motherboard stopped working, while others work. in general I understand with MSI Hi, If this is the case, i would suggest that maybe you can consider talk to MSI first, and we will continue find the solution with our R&D team at the same time, keep you updated. Quote Link to comment Share on other sites More sharing options...
Роман Трофимов Posted August 4, 2020 Report Share Posted August 4, 2020 8 hours ago, TT CPM said: Hi, If this is the case, i would suggest that maybe you can consider talk to MSI first, and we will continue find the solution with our R&D team at the same time, keep you updated. can I flash the controller itself? because I connect other devices to JUSB1 port and they work Quote Link to comment Share on other sites More sharing options...
Роман Трофимов Posted August 4, 2020 Report Share Posted August 4, 2020 Windows has stopped this device because it reported a problem. (Code 43) Failed to request a USB device descriptor. 9 hours ago, TT CPM said: Hi, If this is the case, i would suggest that maybe you can consider talk to MSI first, and we will continue find the solution with our R&D team at the same time, keep you updated. this error is written by the OS when I connect the controller Quote Link to comment Share on other sites More sharing options...
Mauricio Méndez Posted March 6, 2021 Report Share Posted March 6, 2021 On 7/19/2020 at 8:00 PM, TT CPM said: Hi, Sorry for the incontinence. Some info may need from you for troubleshooting. 1. Can you list what products and how many you connect? 2. Power supply model? 3. How you connect these products? ex. one peripheral cable connects 1 controller + 3 Riing Trio fans I have the same problem. I am using TT View 51 TG Snow and the fan Controller for the case comes pre wired basically all I did was plug in the motherboard 5 V argb header and thats it. I downloaded the TT rgb plus App and it says no controller detected. Quote Link to comment Share on other sites More sharing options...
Adam James Posted March 31, 2021 Report Share Posted March 31, 2021 If you are planning to protect your computer using an internet security program, then you must visit webroot.com/safe to learn about Webroot security programs. It is a unique security system developed for computers to fight against viruses and internet attacks. Whoever uses Webroot gets the benefit of secured privacy and encrypted data on their computers. Quote Link to comment Share on other sites More sharing options...
tom9676 Posted December 16, 2021 Report Share Posted December 16, 2021 I have found if you unplug usb from controller and use a usb mini to usb and plug into a USB 3 gen 1 on the case or back of pc all works with ryzen Quote Link to comment Share on other sites More sharing options...
tom9676 Posted December 20, 2021 Report Share Posted December 20, 2021 actually I decided to do a warranty claim and they sent a new cable and controller and the new cable works as intended Quote Link to comment Share on other sites More sharing options...
Роман Трофимов Posted January 18, 2022 Report Share Posted January 18, 2022 есть проблема с контроллером через 30 минут после запуска системного блока теряется связь с контроллером Это происходит после запуска игры Quote Link to comment Share on other sites More sharing options...
Evan Heuer Posted December 2, 2022 Report Share Posted December 2, 2022 Same issue for me TT RGB Sync controller and I have to reboot my PC 1-4 times touching nothing in-between and during one of those reboots it works.. I had a TT sync controller with 6 Riing plus fans that some of the fans stopped lighting properly. I got the Riing Trio fans and controller and and plugged some of my riing Plus fans over so i have the ports on the controller filled. I dont like how the software also flashes up at the start of Windows. The fans look great the software is very meh. Unless I can get something figured out i will just pull all the fans back out and go with corsair eco system as i already run icue for my keyboard and know it works. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted December 7, 2022 Report Share Posted December 7, 2022 On 12/3/2022 at 3:04 AM, Evan Heuer said: Same issue for me TT RGB Sync controller and I have to reboot my PC 1-4 times touching nothing in-between and during one of those reboots it works.. I had a TT sync controller with 6 Riing plus fans that some of the fans stopped lighting properly. I got the Riing Trio fans and controller and and plugged some of my riing Plus fans over so i have the ports on the controller filled. I dont like how the software also flashes up at the start of Windows. The fans look great the software is very meh. Unless I can get something figured out i will just pull all the fans back out and go with corsair eco system as i already run icue for my keyboard and know it works. Dear User Could you provide how to connect the power cable to the fan controller? Please connect controllers to a different power cable, will reconnect the controller with software. Quote Link to comment Share on other sites More sharing options...
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