Digital Fan Hub controller ring plus 200mm

[Elia Romei]

Why controller ring plus fan thermaltake is not compatible whit my gigabyte z390 UD?? If have slot usb 2.0..i van have a list of compatible motherboard pls? I can use software only use in default mode

Thk

[Elia Romei]

 

[TT CPM]

Hi,

To clarify the issue, did you mean cant not find the controller in TT RGB Plus? 

Here are some info and troubleshooting steps need you to provide and try.

1. How many controller you connect? and how you connect the controllers? Can you upload photos here?

2. If you only plugged one Riing Plus 20, does the fan light up and spin?

3. Can you try to plug the controller to another 4pin molex?

4. Can you check "device manager" in Windows, see if you can find it in "USB device list" and does it shows USB driver fails?

 

 

[Elia Romei]

first thk for aswered..

1 : only one controller (i upload photo under)

2: i have 2 fan x200mm frontal connected to controller. and work in default mode whit standard velox and light for power cable, but software dont see it.

3: i have only one 4 pin usb molex . i try connect by pci whit micro usb at pc externaly; or i try connect it to phone whit app but same no see it...

4 i share u photo

we sure is not problem of motherboard UD? i no need the gigabyte PRO z390 or Aourus z390? but the phone app still no work ..

good work thk for help 

[Elia Romei]

i forgot this

 

[FUCHI]

1 hour ago, Elia Romei said:

i forgot this

 

Have you selected the type of fan from the drop down menu you are using on each port?

The default may be 'LUMI Plus' so won't do anything for the fan control

 

[Elia Romei]

 on thermaltake software? yes i try swich it whit error up

[Elia Romei]

but program see my ip and my hardware ..see my temp..is stange that

 

[Elia Romei]

3 hours ago, FUCHI said:

Have you selected the type of fan from the drop down menu you are using on each port?

The default may be 'LUMI Plus' so won't do anything for the fan control

 

yes

[TT CPM]

Hi,

What CPU and MB you using? 

Does "device manager" shows USB device error? 

[Elia Romei]

I post info photo of thermaltake software read all my hardware: Gigabyte Z390 UD and ontel i9 9700k ottacore..the controller be to connect or cant tell me all thia stuff i think..i try connect controller to all usb 2.0 and extrnal 3.0 ..and try all software 

[TT CPM]

Hi,

thanks for your prompt reply.

Can you help to check "device manager" in windows, see if it shows USB device error?

 

[Elia Romei]

no error..now is connect by a external usb 2.0 ...(becouse i see a video where this man have luck whit try all usb port and reboot..ma nothing for me  ..same results

[TT CPM]

Hi, 

Since you tried every possible solution, looks like the controller is defective, please msg me your email and where you bought our products,

our customer service will contact you soon for RMA process, sorry for the inconvenience. 

[Elia Romei]

On 8/5/2020 at 4:03 AM, TT CPM said:

Hi, 

Since you tried every possible solution, looks like the controller is defective, please msg me your email and where you bought our products,

our customer service will contact you soon for RMA process, sorry for the inconvenience. 

Uchica88@gmail.com  .. i buy by amazon :

Informazioni dettagliate sul venditore

• Nome azienda:Cdiscount
• Tipo di attività:listed
• Numero di iscrizione al registro delle imprese:424059822
• Numero di partita IVA:00211819990
• Indirizzo Servizio clienti:
  • 120 - 126
  • Quai de bacalan
  • Bordeaux
  • 33300
  • FR
• Indirizzo aziendale:
  • 120 - 126
  • Quai de bacalan
  • Bordeaux
  • 33300
  • FR

[TT CPM]

Hi,

Got it, our customer service will contact you soon.

[MichaelRoark1]

Thanks