Elia Romei Posted July 30, 2020 Report Share Posted July 30, 2020 Why controller ring plus fan thermaltake is not compatible whit my gigabyte z390 UD?? If have slot usb 2.0..i van have a list of compatible motherboard pls? I can use software only use in default mode Thk Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted July 31, 2020 Author Report Share Posted July 31, 2020 Quote Link to comment Share on other sites More sharing options...
TT CPM Posted July 31, 2020 Report Share Posted July 31, 2020 Hi, To clarify the issue, did you mean cant not find the controller in TT RGB Plus? Here are some info and troubleshooting steps need you to provide and try. 1. How many controller you connect? and how you connect the controllers? Can you upload photos here? 2. If you only plugged one Riing Plus 20, does the fan light up and spin? 3. Can you try to plug the controller to another 4pin molex? 4. Can you check "device manager" in Windows, see if you can find it in "USB device list" and does it shows USB driver fails? Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted July 31, 2020 Author Report Share Posted July 31, 2020 first thk for aswered.. 1 : only one controller (i upload photo under) 2: i have 2 fan x200mm frontal connected to controller. and work in default mode whit standard velox and light for power cable, but software dont see it. 3: i have only one 4 pin usb molex . i try connect by pci whit micro usb at pc externaly; or i try connect it to phone whit app but same no see it... 4 i share u photo we sure is not problem of motherboard UD? i no need the gigabyte PRO z390 or Aourus z390? but the phone app still no work .. good work thk for help Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted July 31, 2020 Author Report Share Posted July 31, 2020 i forgot this Quote Link to comment Share on other sites More sharing options...
FUCHI Posted July 31, 2020 Report Share Posted July 31, 2020 1 hour ago, Elia Romei said: i forgot this Have you selected the type of fan from the drop down menu you are using on each port? The default may be 'LUMI Plus' so won't do anything for the fan control Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted July 31, 2020 Author Report Share Posted July 31, 2020 on thermaltake software? yes i try swich it whit error up Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted July 31, 2020 Author Report Share Posted July 31, 2020 but program see my ip and my hardware ..see my temp..is stange that Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted July 31, 2020 Author Report Share Posted July 31, 2020 3 hours ago, FUCHI said: Have you selected the type of fan from the drop down menu you are using on each port? The default may be 'LUMI Plus' so won't do anything for the fan control yes Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 4, 2020 Report Share Posted August 4, 2020 Hi, What CPU and MB you using? Does "device manager" shows USB device error? Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted August 4, 2020 Author Report Share Posted August 4, 2020 I post info photo of thermaltake software read all my hardware: Gigabyte Z390 UD and ontel i9 9700k ottacore..the controller be to connect or cant tell me all thia stuff i think..i try connect controller to all usb 2.0 and extrnal 3.0 ..and try all software Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 4, 2020 Report Share Posted August 4, 2020 Hi, thanks for your prompt reply. Can you help to check "device manager" in windows, see if it shows USB device error? Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted August 4, 2020 Author Report Share Posted August 4, 2020 no error..now is connect by a external usb 2.0 ...(becouse i see a video where this man have luck whit try all usb port and reboot..ma nothing for me ..same results Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 5, 2020 Report Share Posted August 5, 2020 Hi, Since you tried every possible solution, looks like the controller is defective, please msg me your email and where you bought our products, our customer service will contact you soon for RMA process, sorry for the inconvenience. Quote Link to comment Share on other sites More sharing options...
Elia Romei Posted August 6, 2020 Author Report Share Posted August 6, 2020 On 8/5/2020 at 4:03 AM, TT CPM said: Hi, Since you tried every possible solution, looks like the controller is defective, please msg me your email and where you bought our products, our customer service will contact you soon for RMA process, sorry for the inconvenience. Uchica88@gmail.com .. i buy by amazon : Informazioni dettagliate sul venditore Nome azienda:Cdiscount Tipo di attività:listed Numero di iscrizione al registro delle imprese:424059822 Numero di partita IVA:00211819990 Indirizzo Servizio clienti: 120 - 126 Quai de bacalan Bordeaux 33300 FR Indirizzo aziendale: 120 - 126 Quai de bacalan Bordeaux 33300 FR Quote Link to comment Share on other sites More sharing options...
TT CPM Posted August 7, 2020 Report Share Posted August 7, 2020 Hi, Got it, our customer service will contact you soon. Quote Link to comment Share on other sites More sharing options...
MichaelRoark1 Posted December 15, 2020 Report Share Posted December 15, 2020 Thanks Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.